I normally eat here 1-2 times when we are in Boyne City. The sandwiches are unique & tasty but sometimes the wait times seem a bit long. We have called ahead & still had to wait. During the last visit I picked up sandwiches to bring to a friend & they forgot the meat on the sandwich. I was a bit surprised when I went back a few days later to pick up sandwiches again that when I mentioned it they apologized but didn't offer half off my current sandwich or even throw in a bag of chips. It won't stop me from eating there but normally I think this place has great customer service. I have tried many of the sandwiches but can't pick a favorite - they have all been excellent!