I recently stayed 3 nights at the Townsend on a business and was fortunate enough to stay in a suite which had the largest most comfortable bed I've ever slept in. I've never been so happy to have jetlag to make excuses to go to bed early.
Aside from this treat I have to say that the customer service was exceptional, no detail was spared, the staff greeted me by name in the dining room, we used the conference facilities and the staff were excellent and thorough, the checkin never failed to greet me before helping the attending to each request and the concierge arranged and rearranged transportation for me as my schedule changed.
My only negative comment would be that I was told the fare to the airport would be $70 including tip and it turned out to be $90.
- Official Description (provided by the hotel):
- The Townsend Hotel is a gem of European modern luxury, tucked away amidst the pleasing parks, sophisticated designer shops and nationally acclaimed art galleries of Birmingham. Exquisitely appointed Guest Rooms & Suites welcome you with fine furnishings, luxurious Frette beds & linens, marble bathrooms, Bose radios & the calm & privacy of a quiet suburban location. Our staff delivers gracious, thoughtful and personalized service. ... more less
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- Also Known As:
- Townsend Hotel Birmingham