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“excellent”
Review of The Townsend Hotel

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The Townsend Hotel
Ranked #1 of 2 Hotels in Birmingham
Certificate of Excellence
Sterling Heights, Michigan, United States
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“excellent”
Reviewed February 27, 2014

My husband and I went to The Townsend for our anniversary. The front desk was helpful making dinner suggestions and then proceeded to even make reservations for us. When we returned there was a split of champagne and chocolate covered strawberries in our room.
Very clean, great service, a bit pricey for rooms and they charge $25 a day for parking. All and all it was a great experience, but we won't be doing it again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heidi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Managing Director at The Townsend Hotel, responded to this review, March 1, 2014
Thank you for your kind comments! We are delighted you had a great stay!

Steven Kalczynski
Managing Director
The Townsend Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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742 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Wisconsin
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 31, 2014

I was here for 5 days on business, staying in a suite. My only complaint is that it was difficult to maintain the room temperature (too cold), despite the hotel's attempts to address the problem. The room was lovely though - spacious, clean, very comfortable bed, nice amenities. The service was excellent - housekeeping, doormen, restaurant staff, front desk...all uniformly pleasant and helpful. The food in the restaurant was decent...not outstanding, but a solid meal with no complaints. I would stay here again any time I'm in the area.

Room Tip: ask for an upgrade to a suite if possible. the extra space is worth it, especially if you're st...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MomWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Managing Director at The Townsend Hotel, responded to this review, February 1, 2014
Dear MomWisconsin,

Thank you for your kind comments regarding your recent stay.

I do apologize for the inability to meet your room temperature expectations. It has been an unexpected cold winter but I am sorry we were not able to resolve this.

Thank you again and we look forward to welcoming you back to The Townsend!

Sincerely,

Steven Kalczynski
Managing Director
The Townsend Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
1,010 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed January 29, 2014 via mobile

The Townsend is a wonderful hotel. The public spaces are elegant, the restaurant is very good, and the staff was very friendly and attentive. My room was very large and comfortable too. And though I did not have time on this trip to sample local attractions, it is worth noting that Birmingham is nice, and there are a number of shops and restaurants within walking distance.

Stayed January 2014, traveled on business
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Managing Director at The Townsend Hotel, responded to this review, February 2, 2014
Dear SueBthetraveler,

Thank you for staying at The Townsend and your kind comments regarding your stay and experiences,

On your next trip you do indeed need to get out and try "walkable" Birmingham!

We look forward to welcoming you back!

Sincerely,

Steven Kalczynski
Managing Director
The Townsend Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 19, 2014

At $360 a night, plus taxes, you pay for the Internet and get a bottle of pump soap that other guests have used in your room! Seriously! We are disappointed with this hotel. When we called to ask why with a suite we still had to pay $10 for the Internet, we had to deal with a very rude female answering the phone. Dinner at the Rugby Grille was $350 for two, extremely overpriced. Maybe because this hotel is used by away professional sports teams, or because they are in Birmingham, not sure but they could use some lessons from the Ritz Carlton!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Suebthetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Managing Director at The Townsend Hotel, responded to this review, January 21, 2014
Dear Suebthetraveler,

Thank you for staying with us on your recent trip to "walkable" Birmingham and The Townsend Hotel.

I certainly apologize regarding the rudeness of our associate when you called to inquire on your luxury suite and the inclusion of the internet charge. This type of service is certainly not indicative of the fine service we are known for and try to maintain. Our associate should have explained to you that internet is available on a complimentary basis in our Business Center but we do charge in our guest rooms for an upgraded service.

Regarding your dining in the Rugby Grille Restaurant, even though we are on par with other fine dining restaurants in the area in regards to price, I do hope your experience on the food and beverage you received was to your satisfaction.

I would certainly be interested in more details if you wish to reach out to me directly. I can be contacted by calling the Townsend.

I thank you again for staying with us and look forward to the opportunity of speaking with you.

Sincerely,

Steven Kalczynski
Managing Director
The Townsend Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Komoka
Level Contributor
104 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 6, 2014

We spent two nights including New Year's eve at the hotel and enjoyed four meals at the Rugby Grille while we were there.
The room was beautiful with two windows facing the street. The bed was the most comfortable we have ever slept in. All the amenities we needed and more were provided. The bar area in the room was a nice touch and our ice bucket was full upon our arrival.
Hallways are wide and well light.
The lobby area was a fascinating spot to sit and meet people. We met several locals who were in for a drink and dinner.
The Rugby Grille was excellent for breakfast and dinner and service was top notch .
We consider it a stroke of luck that hotels closer to the Winter Classic were booked and we ended up at The Townsend.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katharineb705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Managing Director at The Townsend Hotel, responded to this review, January 7, 2014
Dear katharineb705,

Thank you for your comments on your recent stay at The Townsend Hotel in "walkable" Birmingham, Michigan! We were delighted you chose us as your hotel! Hopefully your team won at the Winter Classic to make a perfect weekend for you!

We look forward to welcoming you back in the near future.

Sincerely,

Steven Kalczynski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 2, 2014

This hotel sets the standards high, and all other hotels could learn by imitating the Townsend.

Staff is excellent – very nice and accommodating. We had a group of 12 rooms and from the beginning of planning all went well.

The room was excellent. The bed was so comfortable it was hard to get up in the morning. Robe and Slippers were a nice touch as well as the evening turn down service.

We had drinks at the Corner Bar – You had to go outside to get to the bar – which was inconvenient as it was cold. The bar is small, gets very busy later in the evening, but was also a lot of fun.

You will not be disappointed if you stay at this hotel.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Managing Director at The Townsend Hotel, responded to this review, January 4, 2014
Thank you for your comments! We look forward to welcoming you back!

Steven Kalczynski
Managing Director
The Townsend Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed December 8, 2013

Excellent service, wonderful room. Perfect location right in Birmingham, about 2 blocks from the center of town. Front desk staff made a special stay for our anniversary. Concierge and Valet were perfect. Can't wait to stay again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfredo101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Managing Director at The Townsend Hotel, responded to this review, December 9, 2013
Dear Alfredo101,

Thank you for staying with us and I am pleased to hear that the Reception, Concierge and valet associates were able to assist in celebrating your anniversary!

We look forward to having you return in the near future!

Sincerely,

Steven Kalczynski
Managing Director
The Townsend Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Townsend Hotel

Property: The Townsend Hotel
Address: 100 Townsend St, Birmingham, MI 48009-6068
Phone Number:
Location: United States > Michigan > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Birmingham
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Townsend Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Townsend Hotel is a gem of European modern luxury, tucked away amidst the pleasing parks, sophisticated designer shops and nationally acclaimed art galleries of Birmingham. Exquisitely appointed Guest Rooms & Suites welcome you with fine furnishings, luxurious Frette beds & linens, marble bathrooms, Bose radios & the calm & privacy of a quiet suburban location. Our staff delivers gracious, thoughtful and personalized service. ... more   less 
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Also Known As:
Townsend Hotel Birmingham

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