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Holiday Inn Express Birch Run (Frankenmuth Area)
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Reviews (272)
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All reviewscinnamon rollseggssausageroom was cleanhot tubthird floora wonderful stayfridge and microwavehave stayed here several timesfree breakfastthe breakfast areaafter a long dayhot breakfastwould stay here againking roomoff the highwayindoor pool
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136 - 141 of 272 reviews
Reviewed October 26, 2013

The kind of breakfast offered at many American hotels is pretty standard now, but really quite adequate. Bagels, cheese, fruit, yoghurt (far too sweet), pastries (far too sweet), toast, juice, coffee, scary-looking eggs and sausage. But it's included, and really fairly decent.

Friendly staff, nice pool, and a very hard bed with bad pillows. Otherwise, pretty fair, and only about a kilometre from the big Birch Run outlet stores.

  • Stayed: October 2013, traveled as a couple
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Thank Rick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this reviewResponded October 27, 2013

Dear RickKitto,

First let me thank you for your most recent stay with us and for taking the time to review your stay. I apologize for the bed not being as comfortable as preferred, We continually change and flip mattresses so that the life and padding lasts longer, but again I apologize that it was not comfortable for your stay. On another note, I am pleased to hear that the room cleanliness was satisfactory and our employees were friendly and helpful. Feedback is critical to our daily operations, I would like to thank you for your feedback. We take all feedback into consideration while making decisions on future changes.

Kind Regards,
Stephanie Assistant General Manager

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Reviewed October 15, 2013 via mobile

Stayed here 2 nights very nice and clean , pool was nice heated, whirlpool in room was really nice. Enjoyed going to Frankenmuth. Breakfast was excellent had a big variety. Beds were very comfortable very clean, hotel was really quiet. If I ever come back to this area I will definitely look at staying here again.

Stayed: October 2013, traveled with friends
Thank harleyhoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this reviewResponded October 22, 2013

Thank you for your most recent stay with us. As feedback is critical to continual improvement of our daily operations, we are ecstatic to hear that your stay with us was very nice. We hope to see you again in the future and thank you again for such positive feedback.

Thank you, Stephanie, Assistant General Manager

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Reviewed September 28, 2013

The hotel is very convenient to I-75 and 10-15 mins to Frankenmuth. We stayed one night and got a $142 AAA rate for a king jacuzzi room which also had a refrig. and microwave.. The girls were very friendly and welcoming at check-in and the room was clean and tidy. The hotel appears to be newer and is well maintained. Our only disappointments were the noisy brats running up and down the halls (more of a lack of parenting than the Hotel) and the carpet in the room could use a cleaning. Overall- I'd stay here again and would recommend it to anyone.

  • Stayed: September 2013, traveled with family
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2  Thank tstacy218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this reviewResponded September 29, 2013

Dear tstacy218,

Thank you for your recent stay with us. We appreciate the feedback as this helps us continue to grow and improve. We are pleased to hear that your overall experience was great and are sorry to hear about the noise complaint. Our hotel staff will try to alleviate these types of situations by monitoring the hallways and addressing the situation as soon as a problem arises.

Thank you for the positive and constructive feedback as this will help us improve for guests (such as yourself) in the future.

Kind Regards,
Stephanie
Assistant General Manager

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Reviewed September 16, 2013

The gentleman that greeted my upon arrival was very freindly.

We stayed on the second floor in the middle of the hotel right by the Ice Machine and Elevator. The room was nice, clean, and big enough. Beds were comfortable but a bit firm. It was nice having a mini fridge and microwave in the room. Everything in the room was average and we had no complaints about the actual room or service.

The only complaint that I do have is the location of the room. Being right by the ice machine was annoying and I should of went back down to request a different room. The second floor middle ice machine has to be the noisiest ice machine I've ever encountered. When dispensing Ice it made a large thug like someone is smacking it with a hammer. I used the Ice Machine on the first floor which seemed to be newer and did not make this thud. Stay away from this area of the hotel if you can help it, at least until they get a new machine. We didn't hear the ice hitting the bucket when other people used it, just the loud thud sound. We stayed in room 213.

The location of the hotel is nice, only 10mins from Frankenmuth (purpose of our stay) and opposite the highway from the Birch Run outlets.

We did not have the breakfast as we were in a hurry to get to Zhenders in Frankenmuth at opening time. So I can not comment on the breakfast.

Check In/Out was a very easy and smooth process.

Overall a clean nice room, Just terribly noisy ice machine made location of the room bad. Location of the hotel in general is great!

Room Tip: Stay way from the center of Floor 2 near the elevator and Ice Machine. At least until they replace the ice machine that is there.
  • Stayed: September 2013, traveled as a couple
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Thank SimpleTraveler82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this reviewResponded September 29, 2013

Dear SimpleTraveler82,

Thank you for your recent stay with us, I apologize for the inconvenience of the loud ice machine. Thank you for bringing this issue to our attention. We strive to make sure our guests have an enjoyable and relaxing stay with us (without any complications or irritants). Since your stay, we have monitored and adjusted the ice machine located on the second floor. Im happy to hear that all other aspects of your visit meet your expectations. We thank you for the feedback and need such feedback to contniue growth and improvement. We would love to have you back and hope that you will visit us again in the near future.

Once again, thank you for the constructive feedback as this will help us improve all realms of the hotel operations.

Kind Regards,
Stephanie
Assistant General Manager

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Reviewed September 11, 2013

My husband and I recently stayed in this hotel while celebrating our 27th anniversary. We wanted something not too far from home but still "away". The staff was very helpful. The hotel is well maintained and easy to get to. The rooms were clean and a microwave and refrigerator were provided. They have a nice breakfast area with plenty of room. It is very close to the Outlet Mall and also close to Frankenmuth. It was a great place to stay.

  • Stayed: August 2013, traveled as a couple
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1  Thank melhoutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this reviewResponded September 15, 2013

Dear melhoutz,

Happy Anniversary to you and your significant other! We are so happy that you chose our hotel to celebrate such a special occasion. We hope that we provided you with a special experience where we will see you again!

Kindest Regards,
Brittany
Online Guest Service Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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