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“2 star in Birch Run.” 3 of 5 stars
Review of Holiday Inn Express Birch Run (Frankenmuth Area)

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Holiday Inn Express Birch Run (Frankenmuth Area)
Ranked #6 of 7 Hotels in Birch Run
Certificate of Excellence
Michigan
Level Contributor
67 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“2 star in Birch Run.”
3 of 5 stars Reviewed December 9, 2011

As I start all reviews, please take a look and see how many hotels I've reviewed, I'm not a jaded one time traveler. I travel often and feel I have a good base to write a good overall review. I won this hotel on hotwire and can say that it was a disappointment when you think you're getting a 3 star hotel and you get a 2. but I can't fault the hotel for hotwires poor rating system.
This hotel is very central if you plan on taking in the outlet mall or Frankenmuth. If you have business in Saginaw it is a bit of a drive.
The hotel appears to have been built in the late 90's or early 2000's. The interior now has a tired look and is in need of a renovation. The design of the building is almost funny as to where the elevators are located. Very poorly marked.
All the furniture, carpet and walls are in fair condition. The room was clean as were all public areas. My door did not feel very secure and the for some reason the bathroom door needs to always remain closed due to where they installed the heat lamp?
The room has a fridge and micro as well as a flat screen. Which is very nice to have.
Parking was not an issue but the lighting out there was not the best.
The workout room was lacking to say the least. This is an area of disappointment. It was small and equipment was not in good condition.
The morning breakfast is good, I think this is one area Holiday Inn Express hits the nail on the head. Lots of very good food but as with most "free buffet" style please go crazy and act as if they are starving.
The staff were very warm and friendly. In the end would I stay here again? No. There are many other hotels that are higher quality for the same price. Thinking I was getting a 3 star and getting this, I was disappointed but this is a solid 2 star perhaps a 2.5 if you're looking to take advantage of the pool / spa area. Happy travels Cheers!

  • Stayed December 2011, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Matthieu25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, December 10, 2011
Dear Guest,

Thank you for posting a review regarding your recent stay with us.

I believe that your stay was a disappointment to you, but unfortunately I didn't know in what aspect we didn't meet your expectations. If it was regarding the architecture of the building, I would like to mention that we had an complete renovation just a couple of years ago. if you were disappointed because your door was not secure, I would like to know if you were able to use the door lock and the latch or not, because I personally inspect rooms on a regular basis and that's the first 2 items the housekeeping manager and I check when we enter the guest rooms for inspection.

Finally, I would like to I have a chance to discuss with you in a concise way what went wrong with your stay with us, so we can improve and avoid having dissatisfied guests in the future, with that being said, feel free to contact me at (989)624-9300.

Warm Regards,

Andy Benameur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
    102
    86
    30
    8
    9
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83
75
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Tecumseh, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 5, 2011

Our four couple family get together could not have been any better!! Excellent service from the minute of reserving to the complimentary breakfast on the morning of our departure. Very clean, great location and quiet atmosphere is what we were looking for and we received all of it. Special thanks to Mr. Andy Benameur and his staff for all the special little things that they did to make our stay most enjoyable. We are already planning a return trip this summer.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kipfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy1tun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, December 6, 2011
Dear Guest,

Thank you for your kind words. It was our pleasure serving you and your family during your gathering. Here at the Holiday Inn Express Birch Run, we pride ourselves on providing our guests with personalized service and friendly atmosphere when they're away from home and we won't be satisfied unless they're %100 satisfied with their stay.
We look forward to your return trip this summer( By the way I still owe you a cup of Coffee-lol)


Warm Regards,

Andy Benameur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belleville, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2011

Perfect for a Shopping Retreat-The place was clean and well taken care of and all of the staff we met with greeted us with a smile and and wanted to make sure we had everything we needed. The Hot Tub open till 10 p.m. was a great way to relax at the the end of the day and the price was hard to beat and the location was Ideal for Birch Run and the Shops at Frankenmuth!

  • Stayed November 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Daisy1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, November 30, 2011
Dear Daisy,

Thank you for your wonderful review, I'm glad that we have met your expectations and if there's anything I can assist you with during a future stay, feel free to let me know.

Warm Regards,

Andy Benameur(GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Ontario
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 31, 2011

This Holiday Inn is clean and well-kept, but they should be careful. I called to book the hotel and was met with an ungracious person on the other end of the phone who seemed too busy to make my reservation. I called back twice, and even suggested that she called ME back, but that was not an option. I am a Platinum Priority Club member, and ended up calling Priority Club directly to make the reservation, and this is the only reason I stayed at this location...otherwise I would have called the nearby Comfort Inn to book there.
Once we arrived, however, our stay was adequate. Front desk clerk was nice (different one than answered the phone), and the manager was apologetic about his rude staff member.
Buffet breakfast is not good (not fresh, limited choices), but considering it's free, I wouldn't really complain.
Room was clean, and we got a good night's sleep during our shopping trip.

Room Tip: Ask for a main floor room. The hallways on the 2nd & 3rd floors are BRUTALLY hot!!
See more room tips
  • Stayed October 2011, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Percivas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traverse City
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 6, 2011

Some friends and I recently stayed here and found it very enjoyable! Regina and Meghan had great restaurant reccomendations and were funny and friendly along with the breakfast girl and even the maids. Rooms were clean and comfy. I wouldn't hesitate to go back next time I'm in the area!

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank flintgirlinTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 1, 2011

This Holiday Inn Express is and excellent location for those who are planning a shopping trip to the Premium Outlets in Birch Run. I travel with two friends each summer on a trip that is exclusively outlet mall shopping. Last year we stayed at another hotel in Birch Run and it was a disaster. Therefore, we were delighted with the change this year at the Holiday Inn Express. Pleasant staff, clean efficient rooms, great pool and whirl pool as well as a small exercise room. The breakfast was plentiful, hot, and healthful.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank tacopat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 17, 2011

My daughter and I stayed here to be close to the outlet shopping at Birch Run AND to visit nearby Frankenmuth. The Pros: Staff was GREAT and very friendly! Room was clean and what you'd expect from a Holiday Inn Express-was surprised by the fridge and microwave; wasn't expecting that. The pool area was clean. The free breakfast had everything from a pancake maker, eggs, sausage, etc. to cold cereal, muffins, yoguart, etc. and the eating area is quite large and food was well stocked! I would get there early, it did get busy after the first hour. The Cons: If I were to nit-pick...I asked for the 3rd floor in order to cut down on noise from the floor above-but they put us right next to the elevator. A little loud until things settled down after 10pm. (We didn't bother asking to move, tho'.) The bathroom door would not stay open. You wouldn't think that would bother you, but somehow it did. We just stuck a towel on the floor to hold it open. The beds were not the most comfortable. But I"ve had much worse. At least they give you several pillows, both firm and soft, to choose from. The games in the gameroom "ate" our quarters, but they promptly refunded our money. All in all, a decent stay at a great price and I would stay here again in a heartbeat! It's hard to find friendly staff at places anymore and here, even the cleaning staff greeted us with smiles in the morning!!

Room Tip: If you ask for 3rd floor to cut down on overhead noise, make sure to request a room AWAY from the el...
See more room tips
  • Stayed August 2011, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank naturegal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Birch Run (Frankenmuth Area)

Property: Holiday Inn Express Birch Run (Frankenmuth Area)
Address: 12150 Dixie Hwy, Birch Run, MI 48415-9309
Phone Number:
Location: United States > Michigan > Birch Run
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Birch Run
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Birch Run (Frankenmuth Area) 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
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Also Known As:
Holiday Inn Express Birch Run (Frankenmuth Area) Hotel Birch Run
Holiday Inn Birch Run
Birch Run Holiday Inn

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