First, I enjoy Bob Evans restaurants. I do not, however, enjoy terrible service. I have had bad service at this restaurant before, but, I thought I would give it another try. Our waitress, Shelby, was dreadful. She appeared to have little understanding as to how one properly waits on tables. Luckily, other servers helped out.
While the manager appeared concerned with our multiple issues, I doubt the solution to the problem will be reached. My order was wrong, I waited and waited for service, she failed to bring all of the ordered drinks, she would disappear and had no clue when asked questions about the menu, she did not even bring out the bread which came with the dinner order. I hate to single one person out like this but, management needs to fix things at this store as I have had prior bad service there. If you are looking for the Bob Evans experience, and it is good when done at a properly supervised store, this might not be the right Bob Evans for you. Two times is enough. I won't be back.