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“Don't Stay Here if You are Looking for a Decent Place”

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Best Western of Birch Run/Frankenmuth
Ranked #5 of 8 Hotels in Birch Run
Reviewed June 5, 2013

Old, dated, musty room with paper thin walls. When anyone within 6 rooms opened or closed their door, the walls shook.Teeny tiny old bathroom. The shower was a "misting" as they have water diverters in the shower heads. Their phone carrier's system was "down" so could not call long distance or use a calling card. Was awakened at 5AM by the desk calling my room by mistake asking me if I was the room with a plugged toilet. Lumpy soft bed. Right next to the highway so convenient but very noisy. One of the worst places I have stayed.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
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1  Thank DONNA D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Public Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded June 7, 2013

Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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801 - 807 of 963 reviews

Reviewed May 28, 2013

Strong oder of smoking in first room. Second room reeked of the oder of beasts.The hotel alowed pets (in certain rooms), but not smoking.Comuter was without a printer (it had broken and never been replaced), and the keyboard was so worn some of the letters could not be read. I was attending a business meeting and had need to download documents. We left one day eary very much disapointed. Stay clear of this one unless you love pets, smoke and do not need to download. Bad day at Birch Run!

Room Tip: Go somewhere else!
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  • Stayed: May 2013, traveled on business
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1  Thank ralph m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Public Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded June 9, 2013

Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

Very easy to find off of the freeway. Five minute drive to Frankenmuth, MI. Thirty-second drive to Birch Run Outlets. Rooms were dated, bathroom small, and bed uncomfortable. Staff was very nice. Breakfast - mediocre - if it weren't free I would have gone elsewhere. Everything seemed clean though, nice white bedding, enough pillows, temperature control worked fine. Tub was slippery to stand in during shower. Pool and hottub area were disappointing. Pool looked dirty or over chlorinated, hottub was hot, but no bubbles. Balcony overlooking the courtyard was pleasant, carpet was removed but not replaced. No elevator.

Room Tip: Balcony rooms in main motel were nice, but some of the other areas were unattached buildings kinda l...
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  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank nature60mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded June 21, 2013

Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed May 19, 2013

We went to celebrate our 8 year anniversary and our engagement. We have been here a couple times, I would say at least once a year for the last 3 years. We love the way the room is set up and we always enjoy ourselves thank you.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded June 21, 2013

Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,
BWBR FrontDesk
Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013

The lady at check in was very helpful and pleasant. This was probably the highlight of the stay at this Best Western. The room decor was very dated looking and the bathroom had an unpleasant odor to it. The worst part of the stay was that when anybody in the same hallway shut their door it basically shook the room. Noise from the hallway was vey loud in the room. The breakfast was so bad that we decided to skip it and eat at Bob Evans instead. They were out of bacon and sausage, with no one present to restock it. The eggs were perfectly circular patties that looked very unappetizing. Plus there was no fresh fruit. I travel frequently for work and often stay at Best Westerns. This was by far the worst Best Western that I have stayed at.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Midwest_Ecologist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded May 16, 2013

Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

Upon arrival, we were amazed at the beautiful, very large room with a red heart shaped hot tub and fireplace. First thing I always do is sit on the bed and check for comfort. It was very comfy and I was really excited for our stay. Once we were unpacked and settled in we noticed a sign on the t.v. stand that was in the center of the room that said "do not spin t.v. or stand" Which meant if we sat in the chairs provided (which were very comfortable btw,) we would be facing the back of the television. So what we ended up doing is moving the chairs and small table next to the bed, blocking the fireplace, and viewing the t.v. from an odd angle. So basically, for 2 days, we were unable to utilize half of the room. Very disappointed!!! As a side note, the free breakfast wasn't fit to feed my dogs, absolutely disgusting!!!!! Sunday morning we opted to leave the hotel and pay for a decent breakfast rather than risk chipping a tooth on the egg hockey pucks!! YUCK!!!! Other choices for breakfast was Plain corn flakes, or plain oatmeal... hmmmm? Then there was yogurt that had been scooped out of a bulk container into clear plastic containers with hand written exp. dates. ( Mine was the day I grabbed it, didn't end up eating for fear of contamination during transfer from original source)

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank prbyJennyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded May 16, 2013

Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013 via mobile

I had an opportunity to stay at this wonderful hotel last night traveling to the upper Peninsula I decided to stop in Birchrun. I found a great rate on hotel coupons dot com And decided to stay here. The staff was extremely friendly the rooms were very clean.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank YoYoManDTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded May 16, 2013

Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,
BWBR FrontDesk
Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western of Birch Run/Frankenmuth

Address: 9087 Birch Run Rd, Birch Run, MI 48415-9747 (Formerly BEST WESTERN of Birch Run/Frankenmuth)
Phone Number:
Location: United States > Michigan > Birch Run
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Birch Run
Price Range: $60 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western

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