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Best Western of Birch Run/Frankenmuth
Ranked #5 of 8 Hotels in Birch Run
Reviewed February 4, 2013 via mobile

The room was recently remodeled and smelled freshly cleaned when we walked in. I didn't have a reservation but was given a very fair price when I walked up. The bed was very comfy. I was given a room right by the stairs and was very thankful since I had a toddler in tow. I thought it would be loud by the stairs and with the traffic but we slept great. The breakfast was included and was very nice. My daughter loved the waffle bar. The attendant at breakfast was especially nice. My only suggestion would be to have the Disney Channel or similar for young kids.

  • Stayed: January 2013
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Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded February 6, 2013

Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,
BWBR FrontDesk
Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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816 - 822 of 959 reviews

Reviewed February 1, 2013

The room was clean and I was very impressed with the updates. The bed linens were very nice and comfortable. I especially liked the shower head and the water pressure. The room had a very warm relaxed feeling. The only additional thing I would of liked was the ability to order in room movies. Check in and check out was very fast and the girls at the desk were very friendly and welcoming. I would definitely stay at this hotel again!

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Best Western
Thank CHERYL V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded February 2, 2013

Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
BWBR Front Desk
Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

This is a nice hotel, matching the Barvarian style of nearby Frankenmuth. I'd love to give it five stars for its friendly and helpful staff, clean and up-to-date accommodations, affordability and convenience—everything we've come to expect from Best Westerns. If we'd stayed in the newer part of the hotel, I'd almost certainly have given a top rating.

We stayed in the older section, however. Our "honeymoon suite" included a jacuzzi & "fireplace" (a gas contraption hinting at ambience), as well as a king-sized bed & two T.V.'s, one in each area. I can readily forgive the low-watt bulbs (intended to create a romantic mood?), though it would have been nice to have at least one normal light at the desk. The room was quite nicely remodeled, with attractive decor and newer amenities. Everything INSIDE the room was in top-notch condition, with a GENEROUS supply of electrical outlets, towels, and space. The complete breakfast included an accommodating staff and breakfast burritos. Our suite came with two free drinks at the bar—albeit from a severely limited menu. The hotel also offers a game room, well enclosed pool (no chlorine odor in the hallway!), small exercise room, and play area for children. Birch Run Outlets has a nice selection of restaurants and an unparalleled selection of shopping less than two minutes away.

Despite all this, the lack of privacy made our room one in which I'd never again stay by choice. The older hotel area was previously a motel, meaning a parking lot and its traffic immediately outside our window, which was in turn directly in front of the jacuzzi and bathroom area—daylight and privacy were mutually exclusive. Worst of all, the paper-thin walls meant we could clearly hear dialogue in the adjoining room. Ugh.

If you stay here, make CERTAIN your room is in the newer, hotel section! Also, be aware that this location is Birch Run. Although this is the freeway exit for Frankenmuth, that town is actually 7 miles / 12 minutes away.

Room Tip: Stay in the hotel's newer building! Avoid the older, motel section with its paper-thin walls.
See more room tips
  • Stayed: January 2013, traveled as a couple
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Thank anne4JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded January 29, 2013

Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

We chose this hotel for the convenience to the Frankenmuth Snowfest. Our first good impressions was, they called a few days before to confirm our reservation. The accommodations were excellent, the breakfast was great not to mention the warm atmosphere of the lounge, complete with fireplace, television and free internet access. The lounge/ breakfast area was a nice place to sit if you didn't want to stay in your room. A great gathering place especially if you're traveling with a group, wanting to relax and unwind with a drink. The hotel also offered a small variety of foods from a menu, which we did not use, nor did we utilize the pool. We will definitely return since this hotel is a hop, skip and a jump from the many attractions that Frankenmuth has throughout the year. And yes, the bonus was, that the price was right!

  • Stayed: January 2013, traveled as a couple
    • Value
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Thank gziggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded January 28, 2013

Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
BWBR Front Desk
Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

  • Stayed: December 2012, traveled with friends
    • Value
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Review collected in partnership with Best Western
Thank MeganO2013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded January 18, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 14, 2013

We decided to stay here for just one night because it was close to the outlets and Frankenmuth. We had some issues checking in. The hotel ran my sister's card and said it wasn't authorized, but it had been on the bank's end. We ended up using a different card, but it was kind of a hassle. We had a room in a separate building. We had been wanting to use the pool/spa, but would have had to walk across the parking lot to get to the main building, which was not appealing in the cold and snowy weather. It was disappointing that there is not indoor access to the pool from ALL rooms. No guests wants to have to walk through the cold to get to their room after swimming. The room was OK. It was clean and looked nice. The beds were comfortable. We did not like the bedding. I hate how hotels are no longer putting thicker blankets on the beds. The beds are made with a thin blanket between two sheets. This doesn't keep you very warm in colder weather. We later found a thicker blanket in one of the drawers. The "hot" breakfast is a joke. The only option offered that is truly "hot" was the waffle. There was only bread to make toast, no bagels or muffins. There was no fruit offered. The orange juice was watery and gross. And the employee working the breakfast area was annoying and seemed to hover around us. We didn't feel comfortable getting breakfast. Definitely skip the breakfast option. Overall it wasn't a bad stay for just the one night, but there are definitely improvements that can be made.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
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1  Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded January 18, 2013

Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

EVERY area of this fine Best Western gets a 99.999 percent review.....from the beautiful decor, inside and out, to the comfort of their beds! My husband and I were absolutely impressed.....furthermore, the price was right! Thank you, Best Western!!

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Theresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded January 12, 2013

Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
BWBR Front Desk
Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western of Birch Run/Frankenmuth

Address: 9087 Birch Run Rd, Birch Run, MI 48415-9747 (Formerly BEST WESTERN of Birch Run/Frankenmuth)
Phone Number:
Location: United States > Michigan > Birch Run
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Birch Run
Price Range: $60 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with Best Western, Hotels.com, Booking.com, Otel, Expedia, Travelocity, Priceline, getaroom.com, Orbitz, Hotwire, TripOnline SA and Cancelon so you can book your Best Western of Birch Run/Frankenmuth reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western

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