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“Friendly, Clean & Affordable-But NOT Private!”

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Best Western of Birch Run/Frankenmuth
Ranked #5 of 7 Hotels in Birch Run
United States
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Friendly, Clean & Affordable—But NOT Private!”
Reviewed January 28, 2013

This is a nice hotel, matching the Barvarian style of nearby Frankenmuth. I'd love to give it five stars for its friendly and helpful staff, clean and up-to-date accommodations, affordability and convenience—everything we've come to expect from Best Westerns. If we'd stayed in the newer part of the hotel, I'd almost certainly have given a top rating.

We stayed in the older section, however. Our "honeymoon suite" included a jacuzzi & "fireplace" (a gas contraption hinting at ambience), as well as a king-sized bed & two T.V.'s, one in each area. I can readily forgive the low-watt bulbs (intended to create a romantic mood?), though it would have been nice to have at least one normal light at the desk. The room was quite nicely remodeled, with attractive decor and newer amenities. Everything INSIDE the room was in top-notch condition, with a GENEROUS supply of electrical outlets, towels, and space. The complete breakfast included an accommodating staff and breakfast burritos. Our suite came with two free drinks at the bar—albeit from a severely limited menu. The hotel also offers a game room, well enclosed pool (no chlorine odor in the hallway!), small exercise room, and play area for children. Birch Run Outlets has a nice selection of restaurants and an unparalleled selection of shopping less than two minutes away.

Despite all this, the lack of privacy made our room one in which I'd never again stay by choice. The older hotel area was previously a motel, meaning a parking lot and its traffic immediately outside our window, which was in turn directly in front of the jacuzzi and bathroom area—daylight and privacy were mutually exclusive. Worst of all, the paper-thin walls meant we could clearly hear dialogue in the adjoining room. Ugh.

If you stay here, make CERTAIN your room is in the newer, hotel section! Also, be aware that this location is Birch Run. Although this is the freeway exit for Frankenmuth, that town is actually 7 miles / 12 minutes away.

Room Tip: Stay in the hotel's newer building! Avoid the older, motel section with its paper-thin walls.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anne4JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review, January 29, 2013
Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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847 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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English first
Tinley Park
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 27, 2013

We chose this hotel for the convenience to the Frankenmuth Snowfest. Our first good impressions was, they called a few days before to confirm our reservation. The accommodations were excellent, the breakfast was great not to mention the warm atmosphere of the lounge, complete with fireplace, television and free internet access. The lounge/ breakfast area was a nice place to sit if you didn't want to stay in your room. A great gathering place especially if you're traveling with a group, wanting to relax and unwind with a drink. The hotel also offered a small variety of foods from a menu, which we did not use, nor did we utilize the pool. We will definitely return since this hotel is a hop, skip and a jump from the many attractions that Frankenmuth has throughout the year. And yes, the bonus was, that the price was right!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gziggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review, January 28, 2013
Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
BWBR Front Desk
Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freeland, Michigan
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 14, 2013

We decided to stay here for just one night because it was close to the outlets and Frankenmuth. We had some issues checking in. The hotel ran my sister's card and said it wasn't authorized, but it had been on the bank's end. We ended up using a different card, but it was kind of a hassle. We had a room in a separate building. We had been wanting to use the pool/spa, but would have had to walk across the parking lot to get to the main building, which was not appealing in the cold and snowy weather. It was disappointing that there is not indoor access to the pool from ALL rooms. No guests wants to have to walk through the cold to get to their room after swimming. The room was OK. It was clean and looked nice. The beds were comfortable. We did not like the bedding. I hate how hotels are no longer putting thicker blankets on the beds. The beds are made with a thin blanket between two sheets. This doesn't keep you very warm in colder weather. We later found a thicker blanket in one of the drawers. The "hot" breakfast is a joke. The only option offered that is truly "hot" was the waffle. There was only bread to make toast, no bagels or muffins. There was no fruit offered. The orange juice was watery and gross. And the employee working the breakfast area was annoying and seemed to hover around us. We didn't feel comfortable getting breakfast. Definitely skip the breakfast option. Overall it wasn't a bad stay for just the one night, but there are definitely improvements that can be made.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review, January 18, 2013
Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champion, Michigan
2 reviews
Reviewed January 9, 2013

EVERY area of this fine Best Western gets a 99.999 percent review.....from the beautiful decor, inside and out, to the comfort of their beds! My husband and I were absolutely impressed.....furthermore, the price was right! Thank you, Best Western!!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review, January 12, 2013
Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
BWBR Front Desk
Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sault Ste Marie
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 9, 2013

Have stayed at BW's enough to earn a Platinum rating. This hotel charged us when we used a free night's stay and didn't refund the money this past summer but we would try to stay there again, this time with accumulated points. I tried booking the room on the computer at first for over 10 minutes but the system was hung up or something so I then asked to use the phone. While in the process of booking a king on the phone with BW.com,the room was lost and no more were available so we had to book a suite. This all took over 15 minutes. After getting off the phone the front desk woman said that they did have king rooms but she didn't so much as offer to let us use our points. I was so ticked off by that time that I just decided to keep the king suite that we just booked on the phone. Afterward I started thinking about how many times over the last 3 years we have tried to stay at BW in order to up our reward status and obtain free nights - which means we spend a lot of nights there. It seems that the Platinum status didn't matter at all even though she could have gone to her Manager and asked if she could either give us a king room for our points or the suite for the same rate - a $20 difference to them, big deal! They were hardly booked. I filled out the survey explaining my difficulty and disappoinment and the only response from this woman was that she was sorry that they didn't "exceed" our expectations... as if I was expecting too much. It says right on the surveys : We are committed to making Best Western hotels your first choice when your need for hotel accommodations arises. Well my first choice will NEVER be the Birch Run Best Western again. I do feel that having earned a Platinum rewards card should have some benefits and we didn't even receive so much as a sincere or compassionate apology.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Lorrie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review, January 12, 2013
Dear Guest:

I'm concerned about the situations that you experienced at our hotel during your recent visit. I'm writing to thank you for taking time to bring this matter to my attention.

We accomodate many guests each evening, and we strive to make thier stay a satisfying one. The principle goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to to learn that you are unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we recieve from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.


Sincerely,

BWBR Front Desk
Front Desk Services
9087 E Birch Run Rd
Birch Run MI 48415
(989)624-9395
Report response as inappropriate Thank you. We appreciate your input.
This response is the subjective
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
109 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 7, 2013

Try to get a room in main building, back building has 2 storeys not very convenient to main hotel. Rooms at back building very dated , need to upgrade to flatscreens. remote was in a "clean bag" too bad battery's needed to be replaced. Good breakfast bar yogurt, cereal egg burritos with salsa largest waffle bar with lots of toppings . Large courtyard area would be great in seasonable weather, has picnic tables and chairs. Lobby was very welcoming with a fireplace and nice seating.

Room Tip: main hotel rooms preferred. Sign up for loyalty card, 1 free drink at happy hour 5-7.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelpigOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Public Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review, January 8, 2013
Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,
BWBR FrontDesk
Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western of Birch Run/Frankenmuth

Property: Best Western of Birch Run/Frankenmuth
Address: 9087 E Birch Run Road, Birch Run, MI 48415-9747 (Formerly BEST WESTERN of Birch Run/Frankenmuth)
Phone Number:
Location: United States > Michigan > Birch Run
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Birch Run
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western

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