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Best Western of Birch Run/Frankenmuth
Ranked #5 of 7 Hotels in Birch Run
Kalamazoo, Michigan
1 review
“Great place to stay”
Reviewed November 12, 2012

The staff at this hotel is amazing. They were friendly, pleasant, helpful and professional. We had a problem with check in (not their fault--confusion with the reservation through another company). They were efficient to check us in and then fix the mix up. They also printed coupons for the outlet mall and answered questions. The room was clean and neat as was the rest of the hotel. Breakfast was good and there was plenty of space to eat and chat. Will definitely stay at this hotel again when we go to Birch Run Outlet Mall and Frankenmuth

Room Tip: Book though the hotel directly.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review, November 19, 2012
Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
BWBR FrontDesk
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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845 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Detroit, Michigan
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 12, 2012

This place packs them in with the shopping near by and Frankenmuth close by. The beds are the worse I have ever tried to sleep on, for a Best Western I was disappointed. The room was fair, towels wimpy, carpeting needed cleaning and I felt like I was in a Super 8 or a cheap chain and not paying a high price like I did for my room.

Room Tip: I would look at staying at another facility near by.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Services at Best Western of Birch Run/Frankenmuth, responded to this review, November 19, 2012
Dear Guest,
Thank you for your comments concerning your stay at the Best Western of Birch Run/Frankenmuth. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced.
I am disappointed we failed to give you the fine accomodations, service and consideration we strive for with all our guests - the type of service we pride ourselves in. I have investigated your comments and will take steps to ensure that the problems you experienced don't happen again. My staff will also be made aware of your comments and we will all take immediate corrective action.
We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth the next time you are in Birch Run. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate excveption to our normally high quality of service.

Sincerely,
BWBR Front Desk
Front Desk
Best Western Birch Run / Frankenmuth
9087 E Birch Run Rd
Birch Run MI 48415
(989)624-9395
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper MI
Level Contributor
100 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed November 2, 2012

Hubby and I found this very comfortable. Once we settled into our room, we strolled to the lounge and enjoyed an adult beverage with the homemade pizza we ordered from the lounge. The pizza was good, cocktail could have been a wee bit better, but really no complaints. Room was clean and remodeling throughout keeps it fresh and pleasant. The breakfast the next morning was amazing for a complimentary one! EZ to get to...would not hesitate to stay here again

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zengecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review, November 8, 2012
11-8-12

Dear Guest:

On behalf of our hotel staff, I am writing to let you know how delighted we were to recieve your kind words of praise.

Given the very nature of the hotel buisness, the hours are long and demanding. Day or Night, good service depends upon people willing to give their very best at all times. That's why it's truely rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principle goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the accommodations and services we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerly
BWBR Front Desk
Best Western Birch Run / Frankenmuth
9087 E Birch Run Rd.
Birch Run MI 48415
(989)624-9395
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HUDSONVILLE
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 1, 2012

This hotel is a disaster! They stuck us in an old section of the hotel that looked like it could have had the same hotel sheets and quilts from the 50's. Yuck!!!
Gross carpet and old TV that didn't even work. Had to call the front desk and ask for another one. Had to pay extra for a refrigerator and didn't even have a microwave in the room. I will never stay here again. It couldn't be cheap enough for me to sink this low a second time!!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vlane77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review, November 4, 2012
11-4-12

BWBR Front Desk
9087 E Birch Run Rd
Birch Run MI 48415

Dear Guest:

I'm concerned about the TV and carpet situations that you experienced at our hotel during your recent visit. I'm writing to thank you for taking time to bring this matter to my attention.

We accomodate many guests each evening, and we strive to make thier stay a satisfying one. The principle goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to to learn that you are unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we recieve from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,

BWBR Front Desk
Front Desk Services
9087 E Birch Run Rd
Birch Run MI 48415
(989)624-9395
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 22, 2012

We were greeted by a very friendly front desk staff who were happy to meet our every need and answer all are questions. Rooms were large clean and quiet..Break fat was very good and the overall stay very pleasant...would stay again and recommend

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StormyIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this review, October 23, 2012
Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
Kim Karcher
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 17, 2012 via mobile

Clean rooms and friendly staff. We stayed two nights. Upon checking in we got coupons for free drinks from 5-7 in their bar. Amazing location as well! We were close to the outlet malls as well as downtown frankenmuth and bronners!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tidol55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this review, October 23, 2012
Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,
Kim Karcher
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Point, North Carolina
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 17, 2012

Hotel was very nice. comfortable beds, great breakfasts, friendly and accomodating staff. Lobby was spacious and had a little childrens area which our little girl liked to sit and read in.The staff even let her checkout books to take to our room in the evenings or to read in the car. Very nice outdoor courtyard for guests to sit or swing in. We enjoyed the pool area too. We would definitley stay here again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KimBob5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this review, October 23, 2012
Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
Kim Karcher
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western of Birch Run/Frankenmuth

Property: Best Western of Birch Run/Frankenmuth
Address: 9087 E Birch Run Road, Birch Run, MI 48415-9747 (Formerly BEST WESTERN of Birch Run/Frankenmuth)
Phone Number:
Location: United States > Michigan > Birch Run
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Birch Run
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western

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