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Best Western of Birch Run/Frankenmuth
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Reviews (965)
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All reviewsfireside loungefree drinkswaffle barwafflesroom was cleangreat valuestaff was very friendlypool and hot tubwould stay againchristmas storesausageoutlet mallnice stayshopping tripshort driveoff the highwaycontinental breakfast
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842 - 847 of 965 reviews
Reviewed November 2, 2012

Hubby and I found this very comfortable. Once we settled into our room, we strolled to the lounge and enjoyed an adult beverage with the homemade pizza we ordered from the lounge. The pizza was good, cocktail could have been a wee bit better, but really no complaints. Room was clean and remodeling throughout keeps it fresh and pleasant. The breakfast the next morning was amazing for a complimentary one! EZ to get to...would not hesitate to stay here again

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
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Thank zengecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded November 8, 2012

11-8-12

Dear Guest:

On behalf of our hotel staff, I am writing to let you know how delighted we were to recieve your kind words of praise.

Given the very nature of the hotel buisness, the hours are long and demanding. Day or Night, good service depends upon people willing to give their very best at all times. That's why it's truely rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principle goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the accommodations and services we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerly
BWBR Front Desk
Best Western Birch Run / Frankenmuth
9087 E Birch Run Rd.
Birch Run MI 48415
(989)624-9395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

This hotel is a disaster! They stuck us in an old section of the hotel that looked like it could have had the same hotel sheets and quilts from the 50's. Yuck!!!
Gross carpet and old TV that didn't even work. Had to call the front desk and ask for another one. Had to pay extra for a refrigerator and didn't even have a microwave in the room. I will never stay here again. It couldn't be cheap enough for me to sink this low a second time!!

  • Stayed: October 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Thank vlane77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded November 4, 2012

11-4-12

BWBR Front Desk
9087 E Birch Run Rd
Birch Run MI 48415

Dear Guest:

I'm concerned about the TV and carpet situations that you experienced at our hotel during your recent visit. I'm writing to thank you for taking time to bring this matter to my attention.

We accomodate many guests each evening, and we strive to make thier stay a satisfying one. The principle goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to to learn that you are unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we recieve from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,

BWBR Front Desk
Front Desk Services
9087 E Birch Run Rd
Birch Run MI 48415
(989)624-9395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

We were greeted by a very friendly front desk staff who were happy to meet our every need and answer all are questions. Rooms were large clean and quiet..Break fat was very good and the overall stay very pleasant...would stay again and recommend

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank StormyIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded October 23, 2012

Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
Kim Karcher
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012 via mobile

Clean rooms and friendly staff. We stayed two nights. Upon checking in we got coupons for free drinks from 5-7 in their bar. Amazing location as well! We were close to the outlet malls as well as downtown frankenmuth and bronners!

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank tidol55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded October 23, 2012

Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,
Kim Karcher
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

Hotel was very nice. comfortable beds, great breakfasts, friendly and accomodating staff. Lobby was spacious and had a little childrens area which our little girl liked to sit and read in.The staff even let her checkout books to take to our room in the evenings or to read in the car. Very nice outdoor courtyard for guests to sit or swing in. We enjoyed the pool area too. We would definitley stay here again.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
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    • Service
1  Thank KimBob5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded October 23, 2012

Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
Kim Karcher
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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