We booked a king jacuzzi room here for our 25th anniversary weekend get-away. We have stayed at this hotel many times over the years, and always loved this place. I read the "bedbug" reviews, and still was not deterred, figuring that probably was just an isolated incident. But I think something has seriously changed with this hotel. We arrived about 9pm. No problems checking in, but the room we had was awful. First thing I noticed was lint all around the corners of the carpet, along with an empty pop bottle laying on the floor, next to the bed. There was actual DIRT on the side of the jacuzzi, that I could wipe off with a washcloth. The wall near the one end table was stained with some kind of liquid (an obvious splash)...and by the other end table, in the corner, were empty wrappers and other garbage. We immediately went to the front desk, and they had one of the girls come down to vacuum and clean up the mess.....but too late. We told them we expected the room to be clean when we GOT there. We asked for our money back...which they gave us, with many apologies....and stayed in Frankenmuth instead (but no jacuzzi that night, which bummed me out).
This hotel is either under new management, or they have hired maids that just don't give a sh**. Either way, it's bad for business, and we won't stay there again.
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- Also Known As:
- Country Inn And Suites By Carlson, Birch Run
- Country Inn & Suites By Carlson, Birch Run Hotel Birch Run
- Country Inn Birch Run
- Birch Run Country Inn