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“Big Rapids MI”
Review of Super 8 Big Rapids

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Super 8 Big Rapids
Ranked #4 of 5 Hotels in Big Rapids
Marquette, Mi
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Big Rapids MI”
Reviewed February 23, 2014

The floors could have been cleaned better. The carpeting had crumbs and lint on it from previous guest or a clogged vacuum cleaner. No elevator

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Dennis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehul P, Guest Relations Manager at Super 8 Big Rapids, responded to this review, February 24, 2014
Hello Mr. Dennis G.,

It is indeed regretful that we were not able to meet your satisfaction during your visit in our hotel. I will accelerate this concern for evaluation and corrective measure/s to ensure we offer consistent value accommodation and services. Please know that your concerns are taken seriously.

Thank you for choosing to stay in Super 8.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Livonia, Michigan, United States
Level 6 Contributor
101 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 16, 2014

We spent a night here while we were visiting Ferris. The best thing I can say is that it is adequate. It has everything you need, beds, bathroom, tv, fridge and microwave. The price is lower than a couple of the other places in town. It is conveniently close to campus. All 3 times I tried to talk to someone at the front desk, there was no one around and I had to call them.
The heat worked well, which was good since it was below freezing outside. The beds were comfortable enough, with good pillows. I was a little concerned because people were loudly talking and banging doors, but most of that died down by about 10:30 pm. I was also a little put off by the mold on the shower head and on the vent in the bathroom wall.
Breakfast is free, but is mostly different types of bread: bagels, pastry, waffles... There is also yogurt, fruit, cereal, coffee and juice.
It was a little difficult to get on the internet because the password page would not pop up, but after rebooting a few times, we finally got it.
This wasn't my favorite place, but I would stay here again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 16BandMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehul P, Guest Relations Manager at Super 8 Big Rapids, responded to this review, February 17, 2014
Hello 16BandMom,

We appreciate your candid remarks and it will certainly help us in improving our services to better serve you and all of our guests. Your satisfaction is extremely important to us, and we will work more closely to be able to offer the best value accommodation.

Your business is valuable to us; thank you very much for choosing to stay in Super 8-Big Rapids.
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Battle Creek, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2014

check in very fast. The room was very comfortable beds were extremely comfortable with very nice pillows. if passing through big rapids as I was ,I would not hesitate to recommend a stay at this place. We went during a very cold time but stayed warm in the room and also in pool.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank koena n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehul P, Guest Relations Manager at Super 8 Big Rapids, responded to this review, February 17, 2014
Hello Koena N.,

Thank you very much for giving us the opportunity to provide your lodging needs in our hotel. We are glad that we have sufficed your expectations, your positive review and recommendation assured we have performed our responsibilities well.

Our team looks forward to your next visit in our hotel in the near future. We value your business.
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Clarkston, Michigan
1 review
Reviewed January 14, 2014

Stayed here while at a hockey tournament for our son. Left the room on Sunday to go to a game. Came back...son's brand new kindle was missing from the room. Let front desk know. Staff helped us search the room. The only explanation is that someone came into the room while we were gone and took it. Called the hotel back the night we got home. Said the manager would be in the next day. Tried several times to call and they won't answer the phone. Whoever has the Kindle...it is obvious it is a childs tablet with all the kid games on it. It was a Christmas present that he only had for a few weeks. We realize that we should have been more responsible and hid it better while we left the room but we would have never expected hotel staff or someone else to come into our room and take something while we were gone! Up until this happened, we enjoyed the stay and would have stayed here again for future tournaments. Not now.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Danielle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehul P, Guest Relations Manager at Super 8 Big Rapids, responded to this review, February 12, 2014
Hello Miss Danielle C.,

It is indeed disheartening that your son’s kindle given to him as christmas gift was gone. I have escalated this matter for thorough evaluation as we wanted our guests to feel comfortable and safe in our hotel. We value consistent client relations and our team will never risk reputation of our hotel by doing something that will also cause them their job.

I assure you that if anything our staff finds in the room left out by guests, we would safe keep it and make our way to contact guest to claim their belongings.

Thank you for staying in our hotel.
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Travelers are raving about these Big Rapids hotels

Ann Arbor, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014

We stayed here one night each coming and going from a vacation trip. The price was by far the least expensive for the area. Before seeing the room I was a bit affried because of all the bad comments I read on that motel, but actually it is ok.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andrew r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehul P, Guest Relations Manager at Super 8 Big Rapids, responded to this review, January 5, 2014
Hello Mr. Andrew R.,

Thank you for not hesitating to stay in our hotel and we are grateful to have met your preference and serviced your lodging needs to your satisfaction. We truly appreciate that you find our rates of good value. Your positive review motivates our team to be more committed in our goal for service excellence.

We look forward to your next visit in our hotel again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Big Rapids

Property: Super 8 Big Rapids
Address: 845 Water Tower Rd, Big Rapids, MI 49307-2137
Phone Number:
Location: United States > Michigan > Mecosta County > Big Rapids
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Big Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Big Rapids 2*
Number of rooms: 52
Reservation Options:
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Also Known As:
Super Eight Big Rapids
Big Rapids Super Eight
Big Rapids Super 8

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