We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible doesn't begin to cover it.”
Review of Thunder Bay Inn

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Big Bay
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Thunder Bay Inn
Ranked #2 of 2 Big Bay B&B and Inns
Reviewed July 4, 2011

My husband and I arrived at the inn for the holiday weekend. We had to inquire at the bar how to go about checking in since there was no one in the lobby. Our room was very shabby and the bathroom was DISGUSTING. There was hair on the floor and all over the window sill. The bathtub and shower curtain were covered in mold. The shower head does not spray water at all and literally falls off in your hand when you try to adjust it. The bathroom faucet did not have an aerator or washers and leaked like you wouldn't believe. The toilet did not flush toilet paper and wobbled badly when you sat on it. The food at the restaurant was okay but the service was atrocious. We ordered an appetizer and pizza and waited over 25 minutes for the waitress to bring the wrong order to our table. When she finally did bring our food everything was plopped down together and that was it. Not once did she offer to refill our drinks or check in on us to see how everything was. She spent her time sitting behind the bar texting on her cell phone instead. After dinner we went to the lobby to watch "Anatomy of a Murder" because it was partially filmed at the inn and is the inn's claim to fame. After finally getting the television working (it was missing a remote control) and settling in to watch a VERY good movie (the portions we could hear anyway due to all the noise including playing the piano. The continental breakfast consisted of juice and a prepackaged item that vaguely resembled a cinnamon roll. Upon checking out we were told that the owners were not available and gave our room key to a teenage girl they had left in charge. All in all a horrific experience at what appeared on the outside to be a charming and quaint inn.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank michigal112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (48)
Traveler rating
Traveler type
Time of year
Language

42 - 48 of 48 reviews

Reviewed July 4, 2011

The Thunder Bay Inn has the potential to be a wonderful romantic getaway. Unfortunately, the lack of any attention to detail has made it a place we will never return to, nor can we recommend it in good faith to others.

Upon arrival, there is no lobby to check in at; we had to go to the restaurant bar to inquire about our room reservation. We were then led back to a gift shop where Gretchen gave us our keys and told us she was too busy to show us around, so her husband would show us our room. He brought us there, turned on the window A/C unit, then left. This pretty much set the tone for the entire stay.

We brought our suitcase in, settled in, and decided to sit on the large balcony for awhile before dinner. The floor of the balcony was littered in dead bugs. Moths, flies, June bug carcasses everywhere. 5 minutes with a broom could have made this a much more appealing place to rest after the drive up there.

We then decided to go downstairs for dinner. The food was not bad. We ordered a pizza, and some appetizers to munch on while we waited for the pizza to bake. Unfortunately, our server, Chelsea, took our order (which we did mention to her that we wanted the appetizers first) and then disappeared for 25 minutes only to return with everything all at once. She set everything down, got us ketchup for the fries, and then disappeared for another 45 minutes. We were out of water to drink before we even got to our pizza, but she never came back to check on us ever. Gretchen's husband, one of the owners mind you, stood behind the bar eating pie. He never ventured out to see how the customers were doing, or asked if anyone needed anything. The other waitress in the place seemed content to stand behind the bar as well, texting on her phone until people came in or orders came out. The cook was talking on his cell phone while preparing the food. It's nice that people can be so connected to the outside while supposedly working at a job which they are being paid to connect with the customers. Again, 5 minutes out of their busy lifestyles would have made this a much better dining experience.

The restrooms for the restaurant were horrible. The men's room stank of urine and the faucets in the ladies room poured water everywhere except in the sink. Some basic plumbing repairs, a mop and detergent, and again, a few minutes could have made a difference.

Now, the worst part... The bathroom in the hotel room. We pulled back the shower curtain and were greeted with black mold on the sides and bottom of the tub, as well as the inside bottom of the shower curtain. -Gross! There was a lot of hair on the windowsill and the floor around the toilet. Speaking of the toilet, it wasn't secured to the floor very well, as it was "wobbly" and it also did not flush very well. The faucet in the sink needed an aerator, and the shower head was in such poor shape there might as well not been one on at all. There is a Menards and a Lowes in Marquette, and these parts don't cost a lot of money, nor does the maintenance and cleaning take a lot of time.

In the morning, we told the housekeeper about the mold in the tub, and her reply was "oh yeah. That tub's kind of hard to clean." Hello... Cleanser and a Scotch-Brite pad and 10 minutes of scrubbing would have taken care of it, but again, it seemed nobody wants to make any extra effort to ensure customer satisfaction anymore. Sad. We then asked to speak with the owners and were told that they both went to town and were not available, so we had to give the room keys to the housekeeper and leave without being able to voice our concerns.

Room Tip: Make sure room is clean when you check in.
See more room tips
  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Jonesfamily23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2011

We took a chance and drove to Big Bay on a meandering tour of the UP. Other accomodations didn't seem to want folks without reservations first, but when we stopped at Thunder Bay Inn they were warm and welcoming. The food was excellent and the Inn was very charming with lots of history. I've recommended this inn to all my friends and family.

  • Stayed: May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mah2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2010

We have been wanting to get to this spot for years and on this U P we trip made it happen. We had the inn to ourselves as it was the day after Lobor Day and felt like we owned the place. We ate both lunch and dinner in the tavern, which is part of this old historic inn, and the food and atmosphere were great. The rooms are nice and the whole inn offers a great feel of a bygone era. The Peacock family are working very hard to make this place great and they are doing well. We will be back to this special place.

  • Stayed: September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Michigan80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2010

We traveled from Munising to Big Bay to participate in an ice fishing tournament along with several others from the Big Bay area. After a day of fresh air and sharing time with some good friends, we all headed to the Thunder Bay Inn to have dinner. It was one of the best dinners we have had and the service and hospitality was remarkable. After dinner, our friends departed to go to their respective homes and my fiance' and myself remained, as we had reserved a room. What a great surprise it was once we ventured into the lobby and up the stairs to all of the rooms. It was an overwhelming sense of lore at it's best. It is truly impossible to describe the aura and the warmth that this inn eminates. The owners are so friendly, hospital, and welcoming. Their warmth has been unmatched by any other establishment that I have experienced. They went so far as to make Valentine cookies for all of their guest and place them outside the room doors. I would recommend anyone to experience a stay at this inn. We definitely plan to return and would love to experience every season!

  • Stayed: February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank HIBLIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2009

We did not stay here, but we had dinner at the restaurant -- which is just about the only place in Big Bay, or within 20 miles of there. The dining room is attractive, with hardwood floors -- and the feeling that you experience here is one of a family-style restaurant. Menu is not too extensive, but we both found something that we liked, and it was satisfying. Glad they were there in this remote location. I believe this place was once owned by Henry Ford, as well as a sizable tract of land adjacent to the town.

We went to Big Bay to see and stay at the Big Bay Point Lighthouse, which was a wonderful experience. Would certainly recommend it -- see separate evaluation.

  • Stayed: July 2009, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank Weston66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Saginaw, MI
13
Reviewed August 26, 2004

The inn was a welcome relief at the end of a long drive. The food was great - they kept the kitchen open for us past regular hours. The inn was formerly a retreat for Henry Ford of Detroit and his management employees. Our room was very nice, large, and clean. We had a teenage daughter with us so it was perfect that the room had a double bed in one part of the room and a single in what was almost a separate room. There was also a dressing room between the bathroom and sleeping area. Several people apparently experienced a ghost that night, which was very interesting. The accomodation was so nice I would stay there again despite the ghost.

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Big Bay
24.7 mi away
Landmark Inn
Landmark Inn
#5 of 19 in Marquette
351 reviews
22.9 mi away
Country Inn & Suites By Carlson, Marquette
23.1 mi away
Comfort Suites
Comfort Suites
#1 of 19 in Marquette
504 reviews
Show Prices
Show Prices
Show Prices
24.1 mi away
Staybridge Suites Marquette
Staybridge Suites Marquette
#7 of 19 in Marquette
54 reviews
24.5 mi away
Ramada Marquette
Ramada Marquette
#9 of 19 in Marquette
821 reviews
23.5 mi away
Holiday Inn Marquette
Holiday Inn Marquette
#10 of 19 in Marquette
296 reviews
Show Prices
Show Prices
Show Prices

Been to Thunder Bay Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Thunder Bay Inn

Address: Besinger Road, Big Bay, MI 49808
Location: United States > Michigan > Upper Peninsula > Big Bay
Amenities:
Bar / Lounge
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Big Bay
Price Range: $50 - $105 (Based on Average Rates for a Standard Room)
Number of rooms: 17
Also Known As:
Thunder Bay Hotel Big Bay
Thunder Bay Inn Big Bay, Michigan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing