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“Good Hotel...Excellent Staff!”

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Holiday Inn Express Benton Harbor
Ranked #3 of 11 Hotels in Benton Harbor
Certificate of Excellence
Lambertville, Michigan
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good Hotel...Excellent Staff!”
Reviewed September 2, 2013

We stayed here for one night after visiting Silver Beach for the start of the Labor Day weekend. Upon check-in, Latisha, the hotel front desk attendant, greeted us with a warm welcome. She was very friendly and extremely helpful. I mentioned that we wanted all 3 rooms on the same floor, if possible. She managed to do that, even though the hotel was completely booked. I did make reservations, but the amount for each room, initially, was wrong. Along with Joyce, the hotel manager, they were able to correct that for me as well. The entire staff made our stay enjoyable. We traveled with 3 small children under the age of 3 and we were always greeted with a friendly smile. The hotel itself was clean and kept up. I booked 3 rooms, all NS with 1 king bed. Rooms were sufficient size and clean. Only one elevator, but the wait time was acceptable. We didn't use the facilities, too tired from the beach. Breakfast was good, plenty to choose from. The breakfast attendant was on her toes, always cleaning and replenishing. Joyce was ever present, greeting guests and helping out. She is truly a manager who loves her job and it shows through her associates!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anna n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce S, Manager at Holiday Inn Express Benton Harbor, responded to this review, September 7, 2013
Thank you for choosing Holiday Inn Express in Benton Harbor, Michigan! Our staff strives for excellent customer service in order to exceed your expectations. It is a pleasure to see that we were able to do just that.

We look forward to your next stay with us.

Warm Regards,
Joyce Santure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 reviews from our community

Traveler rating
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    66
    39
    13
    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Peoria Heights, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 30, 2013

Very upset with the Holiday Inn! I wanted the St. Joseph hotel not Benton Harbor but checked in and found out they put me in the wrong hotel. Benton Harbor was very dirty, no air in the elevator or hallway, room was small, but the front desk was nice. However, I called the reservation specialist and got switched back to the correct hotel in St. Joseph which was 10 times nicer. Patti the specialist with Holiday Inn was completely rude and it has changed my view of this hotel!

Room Tip: Pay the extra money and stay at St. Joseph town as it is across the lake.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank whiti_jen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce S, Manager at Holiday Inn Express Benton Harbor, responded to this review, September 7, 2013
Dear Whiti_Jen,

Thank you for taking the time to share your feedback. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible.

We strive for excellent customer service at our hotel and was happy to provide that to your during your brief visit. I sincerely apologize for the poor customer care that you received from Guest Relations.

Warm Regards,
Joyce Santure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 27, 2013 via mobile

Typical HIE with clean rooms and decent breakfast. Excellent, attentive staff makes all the difference! The staff seems truly interested in making sure you enjoy your stay. Very close to highway and many dining options.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QStat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce S, Manager at Holiday Inn Express Benton Harbor, responded to this review, September 7, 2013
The Staff at Holiday Inn Express in Benton Harbor, Michigan would like to thank you for your review. Our staff strives for excellent customer service. Thank you for taking the time to write a review regarding your stay. We enjoyed your visit with us and look forward to seeing you again sometime in the future.


Warm Regards,
Joyce Santure
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watkins Glen, New York
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 24, 2013

My second stay there and it only gets better the manager Joyce and her staff are so professional they treat you like family staff Would bake cookies and in the evening deliver them to your room very reasonable rates easy access to the interstate and surrounding areas excellent food restaurants in the surrounding areabelieve me it must stay if you're in Benton Harborit will always be my home when I go to Ben Harper

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foot1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce S, General Manager at Holiday Inn Express Benton Harbor, responded to this review, September 1, 2013
Dear Valued Guest,

The staff at Holiday Inn Express in Benton Harbor, Michigan want to thank you for choosing our hotel for your stay while in the area. Our staff strives for excellent customer service in order to exceed your expectations.
It is a pleasure to see that we were able to do just that. We understand finding the right hotel can be difficult, so it is our goal to ensure you that you have chosen wisely.
Thank you for your repeat stays with us and we look forward to your next visit.

Warm Regards,
Joyce Santure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Illinois
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2013

My hubby and I had a weekend getaway to southwest Michigan ....one of our fav destinations. This hotel looked brand new. We loved the hospitality of the front desk crew. Ms. Iris was especially kind. As priority club members we were given a welcome bag larger than most IHG hotels have given. As usual very pleased with the cleanliness and comfy feeling in the hotel and room. Hotel features pool and breakfast but we opted out with the beaches and other dining options available. Very easy on and off the highway.

Stayed August 2013, traveled as a couple
Helpful?
Thank Blossom14-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce S, General Manager at Holiday Inn Express Benton Harbor, responded to this review, September 1, 2013
Dear Valued Guest,

Thank you for taking the time out of your busy schedule to write your review regarding your stay at the Holiday Inn Express in Benton Harbor, Michigan. It was a pleasure to have you as a guest at our hotel.
The staff here strives to meet and exceed your expectations during your stay. I am pleased to read that we were able to do just that.
We look forward to your return visit to the area.

Warm Regards,
Joyce Santure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
1 review
Reviewed August 15, 2013

This has been by far one of the nicest Holiday Inn Express hotels I have ever stayed at. From the moment I checked in to the day I checked out, the staff was incredibly friendly and were very attentive. The breakfast attendant was constantly checking on my family to make sure we had everything we need. Rooms were clean and new. I was surprised to have HD tv on the flat screens. Would definitely stay here again and recommend. I felt at home.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sss0404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce S, General Manager at Holiday Inn Express Benton Harbor, responded to this review, September 1, 2013
Dear Valued Guest,

I wish to thank you for staying at the Holiday Inn Express in Benton Harbor, Michigan. I am pleased to hear that we met your expectations during your stay with us. We strive for excellent customer service and cleanliness at our hotel.
Thank you for taking the time to let us know how that did meet and exceed your expectations and we look forward to your return visit.

Warm Regards,
Joyce Santure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2013

Hotel and room were very clean. Free breakfast was actually pretty good (bacon, eggs, sausage, pancakes). Pool had too much chlorine, hurt my son's eyes after 20 minutes. Other than that, good accommadations for $150/night.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Venessa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce S, Manager at Holiday Inn Express Benton Harbor, responded to this review, August 18, 2013
Dear Valued Guest,

We would like to thank you for staying at the Holiday Inn Express in Benton Harbor, Michigan. We are pleased to see that you enjoyed your stay with us. We appreciate you taking the time to write a review regarding your stay. We want to take this opportunity to apologize for the condition of the pool. Our staff strives to meet and exceed your expectations during your visit and we value your comments. Our staff was able to rectify the chlorine situation in our pool and make it a safe and fun environment for all. We hope you and your family will come stay with us again.

Warm Regards,
Joyce Santure
General Manager
Holiday Inn Express Benton Harbor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Benton Harbor

Property: Holiday Inn Express Benton Harbor
Address: 2276 Pipestone Rd, Benton Harbor, MI 49022
Phone Number:
Location: United States > Michigan > Berrien County > Benton Harbor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Benton Harbor
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Benton Harbor 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph. We are conveniently located one block south of I-94 at exit 29, a short drive to any destination in Benton Harbor and St. Joseph. Do you enjoy the water? We are located only 5 miles from Lake Michigan and Silver Beach and Warren Dunes.Our corporate travelers appreciate our high-speed Internet, business center and fitness room, while our families enjoy the crystal-clear indoor pool and spa. All our guests enjoy the convenience of our Express Start Breakfast , 'Still Free, Now Hot', with our signature cinnamon rolls, mouth watering buttermilk biscuits, country sausage gravy and so much more.The Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph, with its convenient meeting room for 40 and outstanding service, is the perfect place for your small corporate meetings.Businesses near hotel: Whirlpool, AEP, Menasha, VAI, Leco,D.C Cook Nuclear Plant, Crossroads and Lakeland Regional Medical CenterAttractions near hotel: New Buffalo's newest attraction, The Four Winds Casino Resort, The Mendel Center, Lake Michigan College, Orchard's Mall, Treemendous Fruit Farms, Jolly Orchards, Berrien County Youth Fairgrounds, The Livery, Andrews University and Western Michigan University. Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor / St. Joseph. ... more   less 
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Also Known As:
Holiday Inn Express Benton Harbor Hotel Benton Harbor
Holiday Inn Benton Harbor
Benton Harbor Holiday Inn

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