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“Clean but don't expect Breakfast”

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Holiday Inn Express Benton Harbor
Ranked #4 of 11 Hotels in Benton Harbor
Certificate of Excellence
Reviewed December 5, 2011

I have stayed at this property twice now. It is newly renovated and clean. I would stay again, but I will be sure to have snacks to get us to breakfast.

We stayed this past weekend on Saturday night. You could tell by the parking lot that they did not have very many guests for the night. In the morning my husband wandered down to get some toast and coffee as I got ready for the day. No bread for toast, no muffins for me, and it was obvious that the employee was not happy when someone asked for assistance with the pancake machine. As we left for breakfast at Sofia's House of Pancakes (highly recommended by the way) there was still nothing stocked for the continental breakfast.

A wonderful stay spoiled by the little details.

  • Stayed: December 2011, traveled as a couple
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Thank Bridge_Girl_57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 - 255 of 269 reviews

Reviewed September 16, 2011

I was totally satisfied with my stay at this hotel. I had to move my room and that was handled promptly and nicely. If staying at this Inn I would suggest requesting the 3rd floor in case you get a heavy foot above you when on lower floors. Front desk was very helpful about places to eat.

Room Tip: As stated above get the 3rd floor.
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  • Stayed: September 2011, traveled solo
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Thank Megapixels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2011

"Oldie but Goodie" could be the summary of this hotel, where the furniture was updated according to the new HIEX standards, but where the elevator, smelly hallway and staircase carpets must have seen better days. Get a room towards the asphalt plant in the back, away from the very close and noisy Interstate. The staff is very friendly, breakfast is OK. The location is actually better than what one first associates with the city of Benton Harbor. A Meijer’s store is just around the corner.

  • Stayed: August 2011, traveled with friends
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Thank travelpr0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2011

I recently spent a week at the Holiday Inn Express in Benton Harbor completing a work assignment. I had a bit of a rocky start -- I arrived shortly after noon on a Sunday and asked if there was any rooms available. I was told that although the housekeeping staff had been working for a few hours already that no rooms would be available until after 3:00. I waited an hour, and went and asked another staff member who immediately found me an available room. My room was clean, spacious and quiet. The hotel was in the middle of renovating their rooms and did a good job of minimizing disruptions to their guests. The complementary breakfast was nice and the staff very accommodating.

  • Stayed: July 2011, traveled on business
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Thank laminpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2011

First- some positives. The checking was quick and friendly. The location is a good one, right off the highway with some good restaurants nearby.

Unfortunately, some negatives became apparent after check in: The rooms are on the small side for HI Express, with a small TV and very few channels. The toilet was not bolted down, and there were a few other small signs of neglect to the property. No crib was available, even though we had requested one more than a week prior. Breakfast was a great let-down- they were out of milk, bread, english muffins and bagels. To be fair, I did not try breakfast until 9:00am, but if they say breakfast is until 10:00am then they should provide food.

  • Stayed: July 2011, traveled with family
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1  Thank winnydpu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2011

Stayed in Benton Harbor since rooms in South Bend were over $300 due to Notre Dame graduation. Older but nice hotel. All areas were clean and breakfast was a full breakfast and not just fruit and Danish. Would stay there again.

  • Stayed: May 2011
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Thank AJ325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2010

I made reservations at this hotel on 4th of July but found out I had a handicap room with one bed when I needed 2 beds for 4 people. It was also very expensive. So I cancelled within 48 hours and made reservations at Holiday Inn in Kalamazoo.
The Holiday Inn in Kalamazoo was much nicer, large pool, nice restaurant, clean.
However, I was charged by this hotel in Benton Harbor even though I followed all the cancellation rules. They owner kept saying he'd credit my card back but never did so I disputed it on my charge card.
The owner sent a dispute back to the credit card company and rebilled me.
I then called Holiday Inn corporate offices and they investigated. Corporate sent me a letter back saying that this location was wrong and that they would credit me back.
They finally did.
Don't trust your money with this Holiday Inn. They never called me back, lied about my credit and double billed me.

  • Stayed: July 2010, traveled with family
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4  Thank Lee051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Benton Harbor

Address: 2276 Pipestone Rd, Benton Harbor, MI 49022-2426
Phone Number:
Location: United States > Michigan > Berrien County > Benton Harbor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Benton Harbor
Price Range: $84 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Benton Harbor 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph. We are conveniently located one block south of I-94 at exit 29, a short drive to any destination in Benton Harbor and St. Joseph. Do you enjoy the water? We are located only 5 miles from Lake Michigan and Silver Beach and Warren Dunes.Our corporate travelers appreciate our high-speed Internet, business center and fitness room, while our families enjoy the crystal-clear indoor pool and spa. All our guests enjoy the convenience of our Express Start Breakfast , 'Still Free, Now Hot', with our signature cinnamon rolls, mouth watering buttermilk biscuits, country sausage gravy and so much more.The Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph, with its convenient meeting room for 40 and outstanding service, is the perfect place for your small corporate meetings.Businesses near hotel: Whirlpool, AEP, Menasha, VAI, Leco,D.C Cook Nuclear Plant, Crossroads and Lakeland Regional Medical CenterAttractions near hotel: New Buffalo's newest attraction, The Four Winds Casino Resort, The Mendel Center, Lake Michigan College, Orchard's Mall, Treemendous Fruit Farms, Jolly Orchards, Berrien County Youth Fairgrounds, The Livery, Andrews University and Western Michigan University. Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor / St. Joseph. ... more   less 
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Also Known As:
Holiday Inn Express Benton Harbor Hotel Benton Harbor
Holiday Inn Benton Harbor
Benton Harbor Holiday Inn

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