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“Clean and comfortable but not ideal for airport” 3 of 5 bubbles
Review of Holiday Inn Express Belleville

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Holiday Inn Express Belleville
Ranked #2 of 5 Hotels in Belleville
San Francisco
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Clean and comfortable but not ideal for airport”
3 of 5 bubbles Reviewed April 11, 2013

I found this hotel searching online for something near the DTW airport. I wanted a hotel with a free airport shuttle, which this hotel advertises on its website. If the shuttle service and airport access is important to you, you should know that the airport is six miles away and it takes 10-15 minutes to get to the terminal. The shuttle does not run continuously and only departs the hotel at the top of the hour. You can't reserve a more convenient time if the top of the hour doesn't work for you. If you are staying here upon arrival at the airport, you need to call for the shuttle to come get you after you arrive--they won't take a reservation for a specific arrival time. I called from the arrivals area and the desk clerk said he would send the shuttle right over. After waiting half an hour in 40-degree weather, the van still hadn't come so I called again. After another ten minutes of waiting the van finally arrived. The driver apologized and said something had gone wrong with the van and he had to go back and get another one, but it was annoying that no one called to let me know it would be late, since the desk clerk made a point of asking for my phone number when he took the original call. Other than that the hotel was clean and pleasant.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank SusanBH415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Belleville, responded to this review, April 25, 2013
Dear SusanBH415,

Thank you for taking the time to communicate your concerns. We apologize for any inconvenience you have experienced.

We are pleased you did note your accommodations were clean and comfortable. We are sorry to hear of the difficulties you experienced with the hotel shuttle. We will review with our staff to avoid similar situations in the future. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.

Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Regards,

Brenda J.
eMedia Coordinator
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
    61
    38
    14
    9
    12
See reviews for
37
27
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37
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Chicago, Illinois
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed April 10, 2013

This stay got off to a bad start. Probably just a fluke, but that didn't matter to me at 1am.

Earlier in the day, I'd made my reservation over the phone with a chipper receptionist. She seemed a little flighty, but no big deal. I called in again later to update my arrival time as being pretty late, and got a guy on the phone who said not to worry. Swing-and-a-miss...

I arrived at 12:45am, the last person to check in for the evening. The older gentleman in the lobby didn't say much, and proceeded to check me in. Handing me my keys, he sent me up to my room. When I arrived with arms full of luggage, neither of my keys worked. I went down and patiently reported my scenario. He took the keys, took a couple incoming calls, reprogrammed the keys, and followed me up just to make sure I got in. When we arrived at the door, we once again saw the red door lock lights I'd seen on my first try. Turns out someone else had been given that room, and the hotel also had been sold out (overheard while waiting for keys). DI-LEMMA.

He made some phone calls and got to the bottom of it. Apparently, the earlier guy switched someone into a different room and didn't update his records. Dar. The older fellow assured me this had never happened and was apologetic. Again, these things matter little when you've spent the last 100 miles drifting onto the shoulder thinking about a nice, comfy bed waiting for you; yet, you're waiting 20 minutes in the lobby to find out if you even have a room anymore. Fortunately, they got me squared away in the other tenant's original room.

I was on the fence about writing this review. Really, it was probably an isolated incident and the day guy just screwed up. Oh well, happens. But the meat of why I'm writing is to solidify to myself that I'm done with Belleville lodging. Some staff member at the Hampton next door stole some of my belongings last year, and now this experience at HIE. And the restaurants suck around here.

Room Tip: Sure, here's a tip: get a room that hasn't been given to someone else.
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  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
Helpful?
Thank WhatHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Belleville, responded to this review, April 25, 2013
Dear WhatHome,

Thank you for taking the time to communicate your concerns. I apologize for any inconvenience you have experienced.

Though I would prefer you had a better experience at the hotel, I would like to thank you for providing your feedback. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Your business is valued and we hope your future travel plans will continue to include IHG properties. We hope that you will come back and see us again in the future so that we can provide the excellent service and accommodations that you and all of our guests deserve.

Regards,

Brenda J.
eMedia Coordinator
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lino Lakes, Minnesota
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

My stay at the Holiday Inn Express in Belleville was quite nice. The room was clean and comfortable although I wish it had an easy chair to lounge in. The only negative thing I can say about the room is that the windows were badly needing a good cleaning. The breakfast in the morning was good and consisted of a diverse choice of hot and cold breakfast foods, rolls, cereals, toast, waffles, etc. I would have give this hotel a higher rating if it had a restaurant attached to it. All in all, a safe, comfortable place to stay.

  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Belleville, responded to this review, July 10, 2013
Dear Steve D,

I want to thank you so much for taking the time to provide us with such important information about your recent stay. We are delighted to hear you enjoyed your stay at our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed March 21, 2013

Stayed here several years ago and it has held its age well. Rooms are clean and updated. Beds are comfortable and you can easily manipulate the temperature to meet your personal needs. Sink with microwave and mini-fridge the perfect touch that goes along with the granite countertop. Updated workout facility with lockers and showers. Distance from the airport insures peaceful tranquility.

Only negatives for me are the difficult to use card swipes and the parking layout. Unless you arrive early, you are almost assured a long trek from the back of the building through the long halls to get to the front lobby.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jas849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, March 10, 2014
Dear jas849,
I apppreciate the valueable feedback that you have left us! Hearing of your pleasant stay is a delight and I am happy that the amenities our hotel offers, were to your satisfaction. I am sorry to hear that our large property was a bit of an inconvenience for you and we hope that during your next visit, we can meet your needs by placing you in a room closer to our lobby.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 21, 2013

I stayed in the Holiday Inn Express for 14 days and I was very pleased with the staff and the rooms. Everyone was friendly and helpful. The rooms were recently updated with new furniture and carpet. The free breakfast was excellent. The location to the Detroit Metro airport and free transportation was a good extra treat. I stay in hotels for about 18 days a month for my job and this in one of the best deals in the Detroit area.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marvinnewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, March 10, 2014
Dear marvinnewton,
Thank you dearly for leaving us your comments and feedback. I know that 14 days away from home can be really tough and I am so glad that your stay was enjoyable to where we could have been your "home away from home." I will be sure to let our staff know that you were very pleased with them and our rooms. It is a joy knowing you stayed at our property not to long after our update. I cannot wait to see you again in the future so we can continue meeting your every accomodation need when staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo Grove, Illinois
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

My husband & I stayed here in October, after trying unsuccessfully to find a hotel in the Ann Arbor/Ypsilanti area. We waited too long to book for Family Weekend, and were desperate to find a decent place to stay without having to drive too far. We chose this property because of their location right off the highway, and didn't have high expectations. We were very pleasantly surprised the moment we entered the lobby. It really doesn't look like a Holiday Inn Express. The lobby is huge and the breakfast area adjacent is also large and open, not a cramped room like so many other hotels in this category. The pool looks fantastic even though we didn't use it. It is a deceptively large property, and so be sure to ask which entrance to use to get to your room, especially if you need an elevator. We used the closest entrance to our room, but not knowing where the elevators were (centrally located) ended up carrying our luggage up the stairs. Our king mini suite was spacious, clean, quiet and well appointed. We will consider staying here for future visits, even though it's a little bit farther away.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JenFam05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 23, 2012

unfortunately after previous good experiences with this place I trusted them for a mojor convention booking. After discussing prices with Mr Habib I reserved 30 rooms 3 months in advance. As of check-in 6 of the rooms had been given away and prices varied anywhere from $89 -$179 after a set price was discussed. Not only did Mr Habib make himself look the fool as be berated his female employee right in front of us! He was also very rude to us as the customer! What a pompus jerk! There a much nicer hotels near metro airport no need to travel to Belleville again!! Will not return!

Room Tip: Spend your money where you are appreciated! Josef Habib seems to be disrespectful and downright rude...
See more room tips
  • Stayed October 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank david b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Belleville

Property: Holiday Inn Express Belleville
Address: 46194 N I-94 Service Drive, Belleville, MI 48111
Phone Number:
Location: United States > Michigan > Belleville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Belleville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Belleville 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
'Welcome to the Holiday Inn Express Hotel & Suites/Belleville'. We are just minutes from downtown Detroit where travelers appreciate how our corporate atmosphere makes comfort and convenience a top priority. Just 6 miles from Detroit Wayne County Metropolitan Airport (DTW), the hotel offers complimentary shuttle service. We are located off exit #190, at I-94, the main artery into Detroit, MI. We are conveniently located between Ann Arbor (University of Michigan) and Detroit. This Belleville hotel will help maintain your exercise program in our mini health club. Swim year round in our indoor pool or relax in our hot tub. Catch up on work in our business center. Cozy up on one of our many couches and read a book. Enjoy our 'Stay Smart Breakfast' in our fabulous great room. Our event space and outstanding service makes Holiday Inn Express 'Smart'. Our sales department coordinates every detail of your event, making us the favorite wedding, conference, banquet, military, reunion and convention planners. Businesses near hotel: Visteon, Chase Tech Center, Masco, General Motors, TRW, Bosch, Chrysler, University of Michigan, Ford Motor Company. The Holiday Inn Express Belleville, everything you expect, and much more. ... more   less 
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Also Known As:
Holiday Inn Express Belleville Hotel Belleville
Holiday Inn Belleville
Belleville Holiday Inn

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