My husband and I made a reservation 3 weeks ago to celebrate our wedding anniversary. We have reserved the King Spa Parlor at Summit Village with the ski package. I received a call today that there will be a snowmobile race (unknown to them at the time of our reservation) on our reserved weekend, closing Summit to skiing and occupying most of the resort. They offered to "upgrade" us to a suite at Cedar River for the weekend and informed us that there would still be skiing at Schuss Mountain. The "complementary upgrade" that was offered was valued at nearly $100 less per night and accommodations were not nearly as nice as we originally booked. We opted to cancel our stay altogether and requested a refund. It is now 10 days until our anniversary and we are without plans. Left with such short notice, rooms are unavailable at nearby resorts. This has been a very disappointing experience and I highly doubt we will ever stay or recommend Shanty Creek in the future. However, I will say that I at least appreciate the phone call notifying us of the change.
- Official Description (provided by the hotel):
- Host to the new $10 million Lakeview Hotel & Conference Center renovation, Summit Village offers inspiring views of Lake Bellaire, miles of untouched hardwood forests and out-the-door access to 12 skiing and snowboarding runs. ... more less
- Reservation Options:
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- Also Known As:
- Shanty Creek Resorts - Summit Village Hotel Bellaire
- Shanty Creek Hotel