We stayed at this location back 5 or 6 years ago when I could have written a favourable review however this property has slipped downhill in a terrible way. The building is showing wear as well as the rooms with beat up furniture, worn carpet, dirty halls, just an over all disappointment.
The staff are also very poorly trained, when spoken to about an issue they refer you to a comment card rather than taking responsibility for an issue.
The pool on Sunday is not only for quests but for Staff & Family so our experience to sit and relax in a quiet area was more than disappointing with children running, screaming and just being inconsiderate to other paying guests.
Without being informed the dinning room closes on Sunday nights at 8:00 PM so we again were disappointed and had to find alternative source for supper since we showed up at 8:10 PM to find the kitchen was closed.
We had reserved a King Bed Suite but when we arrived the room as my wife and another couple traveling with us all agreed was "Very Creepy" so we changed to a regular room with a King bed. The staff told me they could not change the rate that day, and that it could be done the next day on Monday when management were available. I spoke with the GM and she assured me she would look after the charges for our room. So far it has not been done. Now we know why the staff are so poorly trained when a GM cannot live up to her own word!! - should we fill out a comment card???
Find alternative accommodations in near by Saginaw so you are not disappointed
- Official Description (provided by the hotel):
- Bay Valley Resort is Mid-Michigan's finest full service golf resort and conference center, featuring 140 comfortable guest rooms, Full Service Restaurant, Lounge, a challenging 18 hole championship golf course designed by Desmond Muirhead, year-round, heated indoor/outdoor pool, whirlpool, and fitness center. Bay Valley Resort has over 10,000 square feet of meeting/banquet space that will accommodate up to 400 guests. Bay Valley Resort has an ideal location, in the heart of the Great Lakes Bay Region of Michigan, which includes the cities of Bay City, Saginaw and Midland, off I-75 at Exit 160. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotwire, Travelocity, Hotels.com, Cancelon, TripOnline SA and Cheap Tickets so you can book your Bay Valley Hotel and Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bay Valley Hotel Bay City
- Bay City Valley Hotel