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“Excellent accommodations and service”

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DoubleTree by Hilton Hotel Bay City - Riverfront
Ranked #1 of 14 Hotels in Bay City
Certificate of Excellence
GreenLeadersSilver level
Okemos, United States
1 review
“Excellent accommodations and service”
Reviewed April 28, 2014

Centrally located with well appointed rooms and excellent customer service. Customer care line very responsive to any issues that arise during stay. Work out room well equipped. Excellent value. Attending a conference and the food quality and selection was very good. Would return to this hotel again if business takes me to this area.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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869 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Cedarville, Michigan
Level Contributor
232 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 26, 2014

Had the opportunity to stay here for a conference. Location was great for me and the view of the river was great. Room was large and clean. Can't say enough about the staff, friendly to a fault. They remembered my name from the time I register to when I left. Conference area a bit small but still a great property.

Room Tip: Room with a view of the river was nice.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saltedradish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, United States
1 review
Reviewed April 24, 2014

The first things we noticed was the pretty location, the employees in suits and ties, and the warm cookie. From there it got friendly and personal - not stiff or overbearing. Professional all the way.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank William V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay City, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 22, 2014

Very nice hotel in Bay City, MI. One of the nicest, if not THEE nicest in the city. Located right on the water in downtown, Bay city. Lots to do within walking distance. Clean, friendly, decent price.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jamie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 22, 2014 credit card Amex Card Member Review

Comfortable, clean, and friendly staff, this Hilton also offers the customary Hilton Honors floor and a warm cookie when you check in. Nice location for Bay City. Highly recommended and affordable. Be sure to check out the local scene, specifically the Old City Hall and the cigar bar nearby!

Stayed January 2014, traveled on business
Helpful?
Thank VAPourhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2014

Was our 34th anniversary . I read. the previous reviews so thought it would be nice to stay here. I was wrong. You have to pay for the coffee $..2 a cup. No toast or anything. for breakfast. The towels where not soft. Very cheap toilet paper.The staff was not . that friendly. I did not even get a Happy Anniversary out of them after I told them it was our anniversary !I normally do not write reviews but I thought I would get the word out. I hope this helps on your decision to stay here.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review, April 29, 2014
johnniem67~
Thank you so much for taking some time to write your review. Our management team appreciates any and all feedback. We have also noted several complaints from our guests stating that they believed we should offer complimentary coffee to our guests in the lobby. As a brand, DoubleTrees are considered full service hotels and do not offer complimentary breakfasts and coffee as our limited service counterparts often do, but since we are always looking for ways to improve guest service, we have decided to offer complimentary coffee to our in house guests! I hope you find this exciting news! As far as your comments regarding your anniversary, I would like to wish you a VERY Happy Belated Anniversary and would like to encourage you to come back soon. Our hotel has always been a top notch facility regarding guest service so I can assure you that your experience is not typical. We can only hope to have another occasion to "Wow" you and your wife soon. If you have any further questions or concerns or would like to give me a heads up on your next visit to make sure everything goes flawlessly, please contact me personally at leslie.thompson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2014

I felt other hotels offered more bang for my buck. Room amenities were standard for hotel rooms now, but would have had to pay $2 for a cup of coffee to go for coffee outside restaurant. The coffee in the room wasn't very good and only brewed half a cup.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank georgemO3210ZF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review, April 17, 2014
goergem~
Thank you so much for taking some time to write a review. We really do listen to what our guests are saying and always strive to do what we can to look at policies or make corrections along the way if needed. We have had a few other guests mention that they felt we should offer coffee at no charge in our lobby for our hotel guests, and have always found it difficult to do so since we have a lot of meetings on site which includes guests who don't stay overnight in our hotel. The other challenge is that the DoubleTree is a full service concept and, as a brand, does not offer the free breakfast or coffee to our guests like our limited service competitors often do. But, in response to suggestions from our wonderful guests, the management team has decided to offer coffee in an area near the restaurant to our in house guests at no charge as long as they are able to show a hotel key card. We just implemented this new procedure this week and have received very positive feedback. We hope to see you back soon and we will also make sure we have a warm pot of coffee waiting for you along with our famous chocolate chip cookies!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Bay City - Riverfront

Property: DoubleTree by Hilton Hotel Bay City - Riverfront
Address: 1 Wenonah Park Pl, Bay City, MI 48708-5658
Phone Number:
Location: United States > Michigan > Bay City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Bay City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel Bay City - Riverfront 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Doubletree by Hilton Bay City-Riverfront on the east bank of the Saginaw River in the heart of historic downtown Bay City, Michigan, offers the perfect location and ambiance for business and pleasure travel. Centrally located within the greater tri-city area of Midland, Bay City, and Saginaw, just two miles east of I-75 off of US-10, our hotel provides easy access to MBS International Airport, area corporations, and leisure attractions. Historic and prosperous, Bay City has retained its charm and is known for its antique shops, boutiques, pubs and eateries which are all within walking distance from the Hotel. ... more   less 
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Also Known As:
Doubletree Bay City Riverfront Hotel Bay City
Bay City Doubletree

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