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“Needs attention to detail on maintenance in the rooms.”

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DoubleTree by Hilton Hotel Bay City - Riverfront
Ranked #1 of 14 Hotels in Bay City
Certificate of Excellence
GreenLeadersSilver level
Midland, Michigan
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Needs attention to detail on maintenance in the rooms.”
Reviewed November 2, 2012

We like staying at this hotel however there is mud from the ceilings on the wallpaper that should have been wiped off when the ceilings were initially done. We have been staying there for years and can't help but comment on that every time we stay (meaning it has been that way for quite a long time). We just can't believe they don't have maintenance or someone wiping that ugliness off the walls. The window sill in our room was pulled completely apart. It appears it got wet, separated and expanded exposing the particle board. The rooms are pricy for the quality. These are small fixes that would make a huge difference. The lounge was completely empty. We were charge $6.50 for 1 shot of Schnapps which explained WHY the lounge was empty. We commented to the bartender that $21.00 was a lot for 2 beers and 2 shots of Schnapps….she immediately copped an attitude and was very rude to us..

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review, November 5, 2012
Hi Brenda!
We do appreciate your loyalty to our hotel and are VERY aware of the wallpaper glue issues in some of the rooms. We have an amazing maintenance team here that has absolutely tried everything to remove the glue that remains from a sloppy wallpaper job in the initial construction process. We are slated to change out the wallpaper in the rooms in 2013 which is a huge project and will take some time to get it done. Please bear with us as we go through the process and know that we take great pride in how well our rooms are maintained and cleaned. I will also apologize for the bartenders reaction to your complaint on the cost of your drinks and will let the department head know. We are always looking at our pricing to make sure we remain competitive in our market and will take a look at that for you as well. We are in the process of adding some local microbrews and an extensive Michigan wine list right now that may be appealing to you on your next visit!

Thank you for your feedback- We always welcome it!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
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English first
Katy, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 21, 2012

If your looking for something better than a stop and sleep and hit the road motel, try and actual hotel! This one. It's everything you would expect from a DoubleTree. My wife and I have stayed twice in the last 12 months and while it costs a little more we feel you get your moneys worth. The staff is very responsive and helpful. Frankly, I never expected a hotel like this in "the old hometown". It's an comfortable, well run first class facility.

Room Tip: We love the river view rooms.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review, October 22, 2012
Thank you sooo much for your kind review! We LOVE to see reviews like yours. Our staff takes a great deal of pride in their jobs at the DoubleTree and it is our pleasure to provide great service to our guests. We have an amazing culture here at the hotel where everyone truly is like a family. Please feel free to contact me personally on your next trip if you have any questions about the area or where to visit (even though it sounds like you are from here already!)- Take care!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 19, 2012 via mobile

Beautiful view of river ( I would ask for river view room). Very courteous staff. Clean hotel, right by a lot of shops, restaurants. Very nice pool area, and gym. Nice area to sit by the river. I would definitely stay here again if in the area.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanemonroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrow, Canada
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 18, 2012 via mobile

We stayed one night and were greeted with warm cookies and a friendly staff. Check in was quick which is important to me when traveling. Our room was nice and clean. I forgot to pack a toothbrush and room service provided me with a new one. They were very efficient and kind. Nice restaurant. Right on the waterfront. A little loud with kids running up and down the hall at night, but other then that it was nice. Would go back again. Room was welcoming and comfortable and hotel staff were awesome.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
116 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 13, 2012 via mobile

Stayed at this DoubleTree while in the Saginaw, MI area for business. Only had to stay one night and I'm glad I stayed at this hotel. The room was clean and the staff was friendly. I arrived late in the evening and decided to get room service. I wasn't expecting much but was pleasantly surprised. The food arrived quick and was good. I would definitly stay in this hotel again when back in the Saginaw/Bay City area.

Stayed October 2012, traveled on business
Helpful?
Thank HudsonScooterMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay City, Michigan, United States
1 review
Reviewed October 12, 2012

The cookies are just the start of a wonderful relazing time. The room has plenty of seating. We were there for my daughters wedding reception and felt very comfortable with extra people in our room getting ready.

Stayed September 2012, traveled with family
Helpful?
Thank Lonna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Defiance, Ohio
Level 6 Contributor
100 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 6, 2012

Stayed here for two nights to attend wedding reception being held here. We had a very nice room facing the Saginaw River, it was a very pretty view. The rooms were nice and plenty of room. The grounds were clean and well groomed, very attractive setting. We enjoyed the restaurant for breakfast in the mornings, the food and waitresses were very nice. We enjoyed being able to walk in the evenings by the water and down town. Plenty of restaurants and pubs to stop at. All in all we had a very enjoyable stay. Would diffently stay again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Bay City - Riverfront

Property: DoubleTree by Hilton Hotel Bay City - Riverfront
Address: 1 Wenonah Park Pl, Bay City, MI 48708-5658
Phone Number:
Location: United States > Michigan > Bay City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Bay City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel Bay City - Riverfront 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Doubletree by Hilton Bay City-Riverfront on the east bank of the Saginaw River in the heart of historic downtown Bay City, Michigan, offers the perfect location and ambiance for business and pleasure travel. Centrally located within the greater tri-city area of Midland, Bay City, and Saginaw, just two miles east of I-75 off of US-10, our hotel provides easy access to MBS International Airport, area corporations, and leisure attractions. Historic and prosperous, Bay City has retained its charm and is known for its antique shops, boutiques, pubs and eateries which are all within walking distance from the Hotel. ... more   less 
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Also Known As:
Doubletree Bay City Riverfront Hotel Bay City
Bay City Doubletree

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