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“Pastors Wives Conference” 5 of 5 bubbles
Review of AmericInn Hotel & Suites Bay City

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AmericInn Hotel & Suites Bay City
Ranked #2 of 14 Hotels in Bay City
Certificate of Excellence
White Cloud
1 review
“Pastors Wives Conference”
5 of 5 bubbles Reviewed May 1, 2014

Attended a conference at the Doubletreee on finding my identity as a Pastors Wife. Stayed at the Americinn to see family from the area. The Staff was friendly, courteous, eager to help me have a pleasant stay.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Becky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at AmericInn Hotel & Suites Bay City, responded to this review, May 2, 2014
Dear Becky:

Thank you for staying with us even though your conference was at another area hotel. I am glad you found our location convenient as well as our staff helpful. We enjoy learning about the reasons different guests choose to stay with us and appreciate you sharing your experience with others. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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199 reviews from our community

Traveler rating
    143
    38
    11
    3
    4
See reviews for
81
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31
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bay City, Michigan
1 review
5 of 5 bubbles Reviewed April 25, 2014

Came to Bay City for clinical with a group of classmates. The service here has been great. Our rooms have been clean and comfortable and the breakfast bar has been good. The staff have all been welcoming , especially Kenny.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marcey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at AmericInn Hotel & Suites Bay City, responded to this review, April 29, 2014
Dear Marcey;

We enjoyed your group and glad to see you enjoyed your stay with us. It was nice to see all of you gathered in the breakfast area enjoying your time together. Thank you for pointing out staff. They work hard to provide exceptional service and it is great when we can recognize there efforts. We hope to see you again in Bay City soon. Travel safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesick
Level Contributor
4 reviews
5 of 5 bubbles Reviewed April 21, 2014

The staff was amazing, the rooms were clean, the beds were comfortable, and the breakfast was par for the course. You can tell it had been updated and the lobby looked really nice. The location is close to the freeway without the noise.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Ryan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at AmericInn Hotel & Suites Bay City, responded to this review, April 22, 2014
Dear Ryan:

We are very excited to earn new guests and thankful you decided to stay with us. Experienced travelers are great resources for gauging our performance. Your comments are appreciated as they assist us in our constant mission to provide an exceptional hospitality experience. Your participation in our frequent stay program is also appreciated. Easy Rewards is the only guest rewards program that pays cash for stays. Once you earn 10 points you will be eligible to receive a $40 cash reward or a $75 room voucher. Your business is important to us and we thank you again.
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Tawas City, Michigan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed April 17, 2014

This review is being written following formal refusal by Americinn of Bay City management,for our room reimbursement of our stay on 12-31-2013. Upon returning to the Americinn at approx. 1:30 a.m.on New Yrs. day ,the main lobby was in complete disarray, {looking like the movie THE HANGOVER}. Guests were passed out in the lobby which was complete with beer and liquor pyramids on the window sills. The pool area had two people fighting with the pool having a large number of floating beer cans in the pool. The manager who was at the front desk was aware of this situation, taking no actions.Upon reaching our room on the second floor, guests were yelling and fist fighting in the hallway which smelled of cigarettes, again beer cans everywhere. We addressed the manager and she stated she would take care of the situation. After entering our room,there were loud verbal assaults coming from right outside our door, along with people pounding on our door. We decided to leave for our own safety. We left at approx 3:30 a.m. without receiving a bill/ receipt .The manger stated she had to give us a gift certificate, or she would be fired, no refund.Which we didn't want, we asked to speak with Mike Smith and she said he would call us within 5-7 days which did not happen. It is the duty of the facility to provide a safe environment for all guests. The smoking and actions of the other guests violated these rights. Over all this was a horrible experience.

Room Tip: Choose a different place to stay, if you want to sleep at all. Why pay 134.00 for a room that you do...
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  • Stayed December 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank james h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at AmericInn Hotel & Suites Bay City, responded to this review, April 27, 2014
Dear James:

Thank you for taking time to provide your review regarding our hotel. I was first made aware of you having an issue when I received a dispute of payment from your credit card company approximately 8 weeks after your stay. I take complaints, guest comfort and security very seriously and I certainly would have followed up with you if I had been aware of your issue. After researching your stay record, interviewing my staff working the evening you stayed, we determined you occupied our hotel room for approximately 14 hours. I reported the facts to your payment company. Your payment company honored my request and returned payment for legitimate charges processed by the hotel.

While I understand that there may have been some elevated noise levels from guests celebrating the holiday evening I question your attempt to provide a review over this forum which describes fictitious events. The type of activity you described would never be tolerated.

I am aware that you did leave earlier than normal for most guests celebrating a holiday (our records show around 5am). My staff noticed your early departure and out of concern for your satisfaction you were approached during this time. After discussing your concerns, you accepted a certificate for a complementary room night and left the hotel. There is no record of you requesting further contact. If we failed to recognize the full depth of your issues, I am truly apologetic.
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Hartland
1 review
4 of 5 bubbles Reviewed April 17, 2014

Everything wss great except they told us the pool would be closed during our stay, but when we got there it was open. We had other family members with small children that were going to come with us until they found out that there was no pool!

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at AmericInn Hotel & Suites Bay City, responded to this review, April 21, 2014
Dear Michelle:

Thank you for your comments regarding your recent stay with us. I am glad your experience was positive and I hope you will stay with us again when you visit Bay City in the future. As you expressed, our pool was scheduled to be repainted during the dates of your stay. Initially we had a time window we were working within, and dates firmed up with our contractor as April approached. We ended up beginning the project about 14 days after our initial intended start date. This is why the pool was open during your visit. As part of the project planning we began notifying guests if their stay dates fell within our project window. This allowed the guests to make alternative arrangements should the pool be a major reason they chose to reserve with us. As of today, our pool repainting project is well underway and almost complete. We should be swimming again in early May and appreciate everyone's patients as we handled this necessary maintenance item.
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Saint Helen
2 reviews
5 of 5 bubbles Reviewed April 16, 2014

have stayed there a number of times and everything is always great. Not many hotel employees hug you when you arrive but this one did.My hubbie was in a local hospital and they never failed to ask how he was. It was very comforting.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at AmericInn Hotel & Suites Bay City, responded to this review, April 21, 2014
Dear Linda:

Thank you for your return visit and for taking time to share your experience. Being a welcoming neighbor is part of AmericInn hospitality. Our goal is to treat others as we would want to be treated and I am glad staff members were able to provide a heartwarming guest experience.
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West Brome
1 review
5 of 5 bubbles Reviewed March 25, 2014

This is the second time I have stayed at the Americiin in Bay City, Michigan. The hotel is very clean - the staff are very friendly and professional - the beds are very comfortable and the breakfast has more choices than I have ever seen at any hotel anywhere in my travels...several choices of hot foods (eggs and sausages)....not the usual cold cereal and stale muffins of most complimentary breakfasts!! The hotel is right off the interstate with grocery stores etc. within one mile. There are fridges and microwaves in the rooms. It's a great value and a comfortable stay...very highly recommended!!

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at AmericInn Hotel & Suites Bay City, responded to this review, March 26, 2014
Dear Karen:

We are always happy to see repeat visits and glad your family enjoyed our hotel. Thank you for your business and your willingness to share your experience with others. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AmericInn Hotel & Suites Bay City

Property: AmericInn Hotel & Suites Bay City
Address: 3915 3 Mile Rd, Bay City, MI 48706-9608
Location: United States > Michigan > Bay City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Bay City
Price Range (Based on Average Rates): $
Hotel Class:2 star — AmericInn Hotel & Suites Bay City 2*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the AmericInn Hotel & Suites Bay City, Michigan. We know there's no place like home, but with our newly updated furnishings, room decor, flat screen TV's and cozy Serta(R) Perfect Sleeper beds, the AmericInn Bay City will feel like your home away from home. Wake up to our free, hot, home-style AmericInn Perk breakfast and stay connected with free, hotel-wide, high-speed Internet. Guests also enjoy our inviting, indoor pool and hot tub and comfortable, quieter rooms. We are located within minutes of historic downtown Bay City. You will find many eateries and pubs, shopping and attractions. The downtown riverfront hosts many festivals and offers ideal walking paths to explore its many sites. Our Bay City hotel is only one quarter mile from I-75 and US-10 and offers a short drive to the cities of Midland and Saginaw. MBS International Airport. Please note we are pet friendly, but only allow dogs at this time (additional fee applies). Please call the hotel for more details. ... more   less 
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Also Known As:
Americinn Hotel Bay City

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