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“Minor glitch but overall great stay”

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Holiday Inn Express Hotel & Suites Bay City
Ranked #6 of 14 Hotels in Bay City
Certificate of Excellence
Reviewed December 11, 2013

I stayed one night at this hotel. I was greeted friendly at the front desk. The desk attendant told me if I needed anything that she would be there till 11pm. About 11:15pm, working at the desk in my room, the door opens and a couple starts to walk in. I said "Hello?" and they apologized and left. I should have probably followed-up with the front desk but just went to bed and crashed for the night (after locking me door :-)). The night was uneventful and I received a restful sleep.

The next morning, I did not receive a bill under my door. Stopping by the front desk, I spoke with the front desk agent and she apologized immediately for the mix-up. I told her it was fine and she appreciated me not getting too upset.

Even with that minor issue I would stay here again. The rooms were really clean (personal note from the house keeping staff in my room) and overall a good hotel.

  • Stayed: December 2013, traveled on business
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Thank hunterhersh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this reviewResponded December 14, 2013

Hello Hunterhersh,

Firstly, I am so sorry that you were disturbed during your stay with us! I assure this is not a typical issue that we have. However, in spite of that I am so glad you were able to enjoy the rest of your visit with us. We can't wait to have you stay with us again, glitch free next time.

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88 - 94 of 149 reviews

Reviewed November 21, 2013

Hotel is in great location., near freeway, stores & dining. Hotel was very clean, breakast was fully stocked and the staff was extremly friendly. Kids used the pool and enjoyed. Managment gets two thumbs up !

  • Stayed: November 2013, traveled with family
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Thank Diana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this reviewResponded November 24, 2013

Hello Nanatrvl,

Thank you so much for writing such a wonderful review of your stay with us. We are so pleased you were able to enjoy all of our amenities.

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Reviewed November 10, 2013

Jessica greeted us with a smile. She was pleasant and checked us in promptly. I was upgraded to a king whirlpool suite. The property was calendar, well maintained, and nicely furnished. I would definitely stay again if I were to return to the area.

  • Stayed: November 2013, traveled on business
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1  Thank Heather V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this reviewResponded November 11, 2013

Hello Heather V,

Jessica was so happy to see that she made your stay so memorable. Thank you for your kind words and we hope you'll be able to come back again soon!

Sincerely,

Leilani S

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Reviewed November 5, 2013

We travel regularly between NY and WI, taking two days to drive. We took a northerly route this time and stayed overnight in Bay City, MI. We have a small dog, so we needed a pet friendly hotel. We found this place, which was reasonably priced (there is a $25 fee for the dog). The hotel is conveniently located a block of I-75 and surrounded with restaurants and shopping. We had head other reviews of the hotel, but found our room in excellent condition and clean. New flat screen TV, bathroom in good working order, etc. I've attached a couple pics of room. Hotel staff was extremely friendly and we were very pleased that coffee and some of the breakfast items were available at 5am when we wanted to depart.

  • Stayed: November 2013, traveled as a couple
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Thank billq-newburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this reviewResponded November 11, 2013

Hello billq-newburgh,

Thank you for taking the time to write such a kind review of your stay with us! I'm so happy you and your family (furry ones included) were able to enjoy your visit with us.

Sincerely,

Leilani S

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Reviewed October 29, 2013

I stayed here several times for business (at the state rate, so I can't comment on any price issues) and have always enjoyed my stay. Nice rooms, nice breakfast, good location for my needs. No complaints!

Stayed: May 2013, traveled on business
Thank Kmwalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this reviewResponded October 31, 2013

Hello Kmwalter,

I'm so pleased you have enjoyed your stays with us. Thank you very much for taking the time to write a review of your visits. We look forward to your next trip!

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Reviewed October 18, 2013

The room was clean, the bed comfortable and the most helpful amazing staff. It made for a great night's stay. There is a Meijer's store directly across the street if you need anything. I would recommend.

  • Stayed: October 2013, traveled as a couple
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Thank Flowerlady_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this reviewResponded October 31, 2013

Hello Flowerlady_11,

Thank you so much for your wonderul review.

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Reviewed October 15, 2013

Nice clean comfortable room just a bit overpriced. I wouldn't have even had a problem with that if i had not stayed in a nicer cheaper one just the night before. Had a problem with the key card not opening doors and was told they knew about it and maintenance was on it. If they knew about it they should have posted signs.

  • Stayed: October 2013, traveled as a couple
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Thank tendimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this reviewResponded October 17, 2013

Hello tendimes,

I'm very sorry for the issue you experienced with our doors. I have spoken with my team to ensure we more actively inform all of our guests of these sorts of issues by posting signs immediate upon being notified. Thank you so much for taking the time to write a review of your stay with us and hope you will be able to visit again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Bay City

Address: 3959 Traxler Ct, Bay City, MI 48706-9283
Phone Number:
Location: United States > Michigan > Bay City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Bay City
Price Range: $95 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Bay City 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Stay Smart at Holiday Inn Express Hotel & Suites Bay City-East near the heart of historic downtown Bay City, Michigan. Whether traveling on business or pleasure our Bay City hotel in the tri-city area of Midland, Bay City or Saginaw, is conveniently located one-half mile from I-75 & US-10. This Bay City hotel provides convenient access to MBS Airport, Frankenmuth area corporations such as Accenture, Dow Chemical, Fabiano Bros. and exciting leisure attractions. Bay Antique Center, Michigan s largest Antique District, is just minutes from our Bay City hotel & encompasses several eateries and pubs. If you are looking for more contemporary shopping, Bay City Mall boasts many of your favorite stores such as Younkers, Target & JCPenney. Prefer the arts? Bay City offers Studio 23 Art Center, State Theatre, Bay County Historical Museum and Delta College Planetarium. Our Bay City hotel offers beautiful guest rooms, suites & executive whirlpool rooms with all of the comforts of home from pillow top mattresses to our 32 HDTV & complimentary HSIA. Enjoy exercising in our fitness center followed by a refreshing swim in our indoor pool. Complete your stay by enjoying your complimentary breakfast bar featuring eggs or omelets, fresh fruit & yogurts & our world famous cinnamon rolls. The Holiday Inn Express & Suites is looking forward to your arrival on your next visit to Bay City. ... more   less 
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Holiday Inn Express Hotel And Suites Bay City

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