I stayed on my wedding night. The one thing that my husband wanted was a whirlpool hot tub in our room on our wedding night. We blocked this hotel for a discount on that room, knowing full well that their prices were too high. I was up front with them, and signed a contract, I would have the room for a specific price, and if I sold all my rooms, it would be comped. But, i called and reconfirmed two days before the wedding to make sure that we had our room, and as I thought, none of our families had picked up their expensive rooms, when the hotel down the road had much better prices.
At one in the morning, I am standing in my wedding dress, my husband in his suit, as we are handed a room without the whirlpool tub we requested. When I called down there, all I got was "we sold it," and "you're not going to like this, but we're sold out of the room you booked." THEY GAVE MY ROOM AWAY! The man at the desk was detached, even though they had just effectively ruined my wedding night. I could have gotten the same room FOR FREE at the hotel my family was staying at, and had breakfast with them in the morning. We went there for a specific purpose and they sold my room right form under me.
Sooo, because it was one in the morning, and there was really nothing we could do, we stayed. The room we did have wasn't bad by any means, it just wasn't what I went there for. I gave my phone number and information for the manager to call me on Monday.
She never called. I had to actually go to the hotel and complain, while she showed me my contract, and said that I was not entitled to the room because I didn't sell.... then I pointed out that in the same contract I agreed to pay for the whirlpool room if I did not sell the rooms. She failed to notice that little point, and told me that it was not really even supposed to be set up because I was working with another hotel. That sounds like their mistake, not mine. I told her that I even confirmed, and had she told me that, I would have just paid the extra money to keep the room. But they did not tell me, and on top of it, she had never called me back. Big lack of communication.
I am giving them a 3 because she did in the end rectify by giving me a coupon for a free stay in a whirlpool room at any of the properties that particular owner has in order to make up for their mistakes. I have yet to use it, but hopefully it goes smoother than my wedding night.
- Official Description (provided by the hotel):
- Stay Smart at Holiday Inn Express Hotel & Suites Bay City-East near the heart of historic downtown Bay City, Michigan. Whether traveling on business or pleasure our Bay City hotel in the tri-city area of Midland, Bay City or Saginaw, is conveniently located one-half mile from I-75 & US-10. This Bay City hotel provides convenient access to MBS Airport, Frankenmuth area corporations such as Accenture, Dow Chemical, Fabiano Bros. and exciting leisure attractions. Bay Antique Center, Michigan s largest Antique District, is just minutes from our Bay City hotel & encompasses several eateries and pubs. If you are looking for more contemporary shopping, Bay City Mall boasts many of your favorite stores such as Younkers, Target & JCPenney. Prefer the arts? Bay City offers Studio 23 Art Center, State Theatre, Bay County Historical Museum and Delta College Planetarium. Our Bay City hotel offers beautiful guest rooms, suites & executive whirlpool rooms with all of the comforts of home from pillow top mattresses to our 32 HDTV & complimentary HSIA. Enjoy exercising in our fitness center followed by a refreshing swim in our indoor pool. Complete your stay by enjoying your complimentary breakfast bar featuring eggs or omelets, fresh fruit & yogurts & our world famous cinnamon rolls. The Holiday Inn Express & Suites is looking forward to your arrival on your next visit to Bay City. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Bay City