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Firekeepers Casino Hotel
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Reviews (414)
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288 - 293 of 414 reviews
Reviewed April 7, 2014 via mobile

Just got back from there. My friends and I stayed at the hotel, the staff was very friendly and helpful, the pool area was very clean and relaxing! I love the fact that there is security everywhere, I felt very safe! The rooms are gorgeous and clean. And the robes are so comfortable! Planning a returning trip real soon!

Stayed: April 2014, traveled with friends
Thank Bear1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this reviewResponded April 9, 2014

We're happy you enjoyed your stay with us and experienced FireKeepers' outstanding staff, clean, safe and comfortable hotel and casino and all of our amenities. Five-star all the way!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

This is my husbands and my favorite getaway!! We absolutely love this place. And I'm not a gambler! He gambles and I sit in the bar or our suite and read. The suites are as nice as I've ever been in, and I have stayed at four and five star hotels in Chicago and New York.

The food is always fantastic. We usually have dinner in the steakhouse, but the meals everywhere have always been really good. Including room-service breakfast. And you can't beat the five- star service. Also great entertainment.

And I can't write this review without giving Patrick Leahy, six-star concierge, a huge thank you!

Room Tip: You will be happy with whatever room you get.
  • Stayed: March 2014, traveled as a couple
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Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this reviewResponded April 8, 2014

We so appreciate your sparking review, Cindy!. In just its 2nd year, FireKeepers' Casino's hotel has quickly garnered rave reviews, matching our restaurants, casino and always outstanding staff's high level of guest service. The hotel has quickly become the getaway destination with top-shelf performers in our Event Center drawing thousands. Thank you for giving us a glowing report--and isn't Patrick Leahy the best! We agree and hope to see you again soon!

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Reviewed March 22, 2014

Clean, spacious, quality bedding with extra pillow, nice LG flat screen, closet, refrigerator, safe, big bathroom and shower. Food in hotel area was reasonably priced and above average quality. No complaints at all. This was a comp, not sure about rates.

  • Stayed: January 2014, traveled as a couple
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2  Thank AKAtheCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FireKeepersCasino, Guest Relations Manager at Firekeepers Casino Hotel, responded to this reviewResponded March 24, 2014

We appreciate your positive review about the clean, spacious and high quality hotel room and amenities. Glad you enjoyed your visit and hope to see you again soon.

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Reviewed March 22, 2014

We planned a couples night out and decided to stay at Firekeepers Casino. We had a suite in the Hotel and WOW what a beautiful room. The room was spotless and had every amenity you could imagine from a refrigerator to a fireplace. We also had a blast in the casino the choice of different slot machines was excellent having some machines you don't see anywhere else the slots were also very friendly. You can order a drink right from your slot machine and the waitress will be right there in minutes (WHAT A GREAT IDEA) The staff was exceptional in their service and always saying hello and making sure your stay was enjoyable. I will always go to Firekeepers whenever I get a chance to. GREAT JOB EVERYONE AT FIREKEEPERS!!!!!!!!!!!!!!!!!!!!!

  • Stayed: March 2014, traveled as a couple
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3  Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this reviewResponded March 27, 2014

Thank you for your sparkling review, William. We truly appreciate that your enthusiasm matches our own. Clearly observant, you experienced our high standards for guest service, our hotel, casino and amenities. Aren't the hotel rooms spacious, comfortable and clean? You bet! Our great Slot department works hard to ensure FireKeepers has the latest and most popular machines. And the "Rapid Refreshment" button on each slot gives each guest the fastest drink delivery going. Thanks again and please don't be a stranger.

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Reviewed March 16, 2014

We planned a "escape" from Michigan's winter at Firekeepers Hotel. The winter storm that knocked out the power wasn't their fault, but although the Casino had full generator power, the hotel only had back up emergency power. We were unable to shower, watch TV or use the pool , hot tub and steam room as we had planned. Since the power went out in the early morning it would have been nice if they had offered something such as breakfast or Casino credits as other hotels do.

  • Stayed: March 2014, traveled as a couple
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1  Thank doversmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FireKeepersCasino, Guest Relations Manager at Firekeepers Casino Hotel, responded to this reviewResponded March 17, 2014

We certainly regret the late (and hopefully last) winter storm last week. We understand the power outages last Wednesday certainly impacted your visit. After going off initially, power was restored several times throughout the day and we hope you will visit again under far better circumstances.

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