My husband and I traveled to this hotel on business. We chose it because it was the only national chain hotel available in the area. I regret that we did.
The staff was literally the least hospitable staff I have ever encountered. I used to work in the hospitality industry and I would NEVER think of not acknowledging a guest when they walked by. Yet this was our consistent experience over our 2 day stay. The staff wouldn't even look up from their computers to acknowledge us. Not once did someone say "hi" to us.
My husband, who is IHG Platinum Elite, got a late checkout. Clearly the front desk did not communicate this with housekeeping as they kept knocking on our door. We finally just left early.
The hotel is also very outdated and cluttered.
Overall, I feel that the staff at this hotel clearly feel that they have the monopoly on the hotel industry in Bad Axe and don't care what guests think. We won't be returning.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Bad Axe is an exceptional facility from its beautiful decor, to its outstanding level of service. We are conveniently located in the Thumb of Michigan, just 20 miles from Lake Huron. Inside our hotel you will find spacious guest rooms all equipped with hairdryers, iron and boards, coffee makers and remote control TV. 2 phone with 2 lines and data port. Our Queen Suites include microwaves, refrigerators and comfortable lounging area. We also have Jacuzzi Suites that have the Jacuzzi in the bedroom with a king size bed and all the amenities that our queen suites have. Visit our indoor pool, whirlpool, fitness center and game room. Don't forget to try our continental breakfast, every morning from 6:00 am till 10:00am. Visit Bad Axe, MI and stay smart at the Holiday Inn Express Hotel. Credit card is required for stay. Cash payments are accepted upon checkout with prior authorization of a credit card. ... more less
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- Also Known As:
- Holiday Inn Express Bad Axe Hotel Bad Axe
- Holiday Inn Bad Axe
- Bad Axe Holiday Inn