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“Work and pleasure trip!”
Review of Beechwood Hotel

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Beechwood Hotel
Ranked #6 of 9 Hotels in Worcester
Reviewed July 30, 2014 via mobile

My husband had a conference in Worcester and for the first 2 nights we were put up at a different hotel....we tried dinner at Ceres and fell in love with the property and promptly went to our other hotel, checked out and moved over to The Beechwood!!! What a lovely hotel!! While the rooms are not necessarily newly updated, they were extremely clean, well maintained, wonderfully comfortable and enjoyable!! The hotel staff is incredibly attentive and we loved staying here!! If we are ever in Worcester again this will be the only place we stay!!

Stayed: July 2014
Thank Khalsteadtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, General Manager at Beechwood Hotel, responded to this reviewResponded August 21, 2014

Dear Khalsteadtx,

We are so glad that your travels have brought you to the Beechwood Hotel in Worcester, MA. Our staff strives to provide every guest with the best service possible and based on your comments, they did exactly that. Thank you for the gracious praise you have shared for our hotel and our associates. Please visit us again soon as it would be a pleasure to welcome you back.

Mario A Cuevas
General Manager

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122 - 128 of 312 reviews

Reviewed July 28, 2014

This is our second stay at the Beechwood, both good experiences. Friendly hotel staff, large, comfortable rooms. A couple of big housekeeping oversights though, and bad service at breakfast kept me from giving this property five stars.

Stayed: July 2014, traveled as a couple
2  Thank Chopstick224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, General Manager at Beechwood Hotel, responded to this reviewResponded August 21, 2014

Dear Chopstick224,

Thank you for your feedback on your experience with us and spending the time to review our hotel. I apologize for your experience in our dining room and for not meeting your expectations of service. I will share your comments with the rest of my management team for their review so that we can improve our services. Thank you for staying and we hope to see you for future stays as we work on making improvements for your comfort.

Mario A Cuevas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014

Great location, clean and spacious rooms, clean bathrooms. Staff is friendly. Breakfast included with the rooms was quite disappointing (bagels, cereal in the box and fruits). Rooms look very upscale. There is no swimming pool. The bistro in this place is quite pricy. It has a great outdoor seating.

  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank ksrajiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, General Manager at Beechwood Hotel, responded to this reviewResponded August 21, 2014

Dear ksrajiv,

Thank you for sharing your feedback. While it brings us great joy to find out that you enjoyed our hotel's location, rooms and staff; we regret that not every aspect of your stay was positive. We are sorry that you were disappointed with our breakfast offerings and hope that any impact to your overall stay was minimal. We hope to have the opportunity to welcome you back again in the future.

Mario A Cuevas
General Manager

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Reviewed July 12, 2014

The Beechwood is a lovely hotel, well appointed throughout. The rooms are gracious yet comfortable. The staff is welcoming and helpful. I only had two issues with my stay. The first was a minor issue - the housekeeping left a copy of the previous day's newspaper folded up on the floor next to the nightstand. Not what I expect of a four diamond hotel, however.

The second is the lousy continental breakfast that is included in the room rate. With a restaurant on site, I understand they want to push guests into ordering off the full menu. But, when you advertise a complimentary continental breakfast as part of the room rate, it should be decent. This one was not. First, the selection is very poor. The continental at the Hampton Inn puts this one to shame, and given the price difference that shouldn't be. Second, despite many guests utilizing the breakfast, they weren't replenishing. Third, the staff didn't pay attention to the "buffet" area, allowing it to get messy and when the plates ran out, nobody brought more. The breakfast was a disappointing end to an otherwise lovely stay.

Stayed: July 2014
2  Thank TheSeasonedTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, General Manager at Beechwood Hotel, responded to this reviewResponded August 21, 2014

Dear TheSeasonedTraveler

Thank you for your candid feedback on your experience with us. I apologize for your experience in our dining room and for not meeting your expectations of service. I will share your comments with the rest of my management team for their review so that we can improve our services. Thank you for staying and we hope to see you for future stays as we work on making improvements for your comfort.

Mario A Cuevas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2014

I stayed at the beachwood before and enjoyed my expeirence but you do not want to have a room on the 2nd floor. I went there for a convention and checked in during the day and went off to the convention. I needed to get up early in the am so I made it an early night. Once i went back to the room the compreesor from the roof would make so much noise it shook the room and i awoke every 10 to 15 minutes. I called the front desk and they told me yes they knew the machines on the roof were very noisy and was sorry for the inconvience. THat's It! If you stay there insist on a room on the 1st floor or bring headphones to sleep.

Room Tip: Stay on 1st floor only.
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, General Manager at Beechwood Hotel, responded to this reviewResponded August 21, 2014

Dear Mark K

Thank you for your candid feedback on your experience with us. I apologize for your experience and for not meet your expectations of service. I will share your comments with the rest of my management team for their review so that we can improve our services. Apologies also for the inconvenience to you during your stay due to the noise experience. Thank you for staying and we hope to see you for future stays as we work on making improvements for your comfort.

Mario A Cuevas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2014

Lovely hotel perched on a hill overlooking the U of Mass Medical Center. Our room was large and well appointed with upscale toiletries, bathrobes, umbrella, and a Keurig coffee maker provided. The staff was very pleasant and helpful without being intrusive. There wasn't a safe in our room to store valuables, which would have been nice. The continental breakfast, which is included in the room rate, was fine. The bowls of fresh fruit, which were fresh and delicious, were not refilled promptly, however. I had to request fruit and bowls each morning of our 3 night stay. It seemed that no one was keeping an eye on the buffet area, although the dining room was not overly busy while we were there. However, the dining area was outstanding with both inside and outside tables. We had some trouble getting the temperature in our room cool enough for sleeping. Very noisy cooling/heating equipment as well. These are relatively small faults that could be addressed easily. I would definitely stay at the Beechwood the next time I visit family in Worcester.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, General Manager at Beechwood Hotel, responded to this reviewResponded August 21, 2014

Dear Linda D,

Thank you for spending the time to review our hotel. Please know that we take all of our reviews seriously, and will follow up accordingly after having read this review. We thank you for highlighting over our breakfast, and we apologize for the inconvenience that it may have cause during your stay with us.

In regards to your concerns with the room temperature, please know that we are continuously making improvements to our rooms so that we can provide a more exceptional experience than the last.

We hope that we have the opportunity to host you again in the future so that we can leave you with a greater positive impression.

Mario A Cuevas
General Manager

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Reviewed May 26, 2014

It was too beautiful a day to have breakfast in doors... we knew the Beechwood had some ourdoor seating, so we stopped there. They have created a beautiful outside dining area, tastefully landscaped with waterfall effects and a variety of quaint seating areas. The wait staff was extremely attentive, and Andrea L (142) was the sweetest. Andrea served us with the perfect balance of attention and engaging conversation. The food was perfectly cooked and delicious... beat the heck out of dark diner on a beautiful day. Thank you Andrea for a memorable brunch!

  • Stayed: May 2014, traveled as a couple
    • Value
    • Service
Thank Dave_and_Stace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, General Manager at Beechwood Hotel, responded to this reviewResponded August 21, 2014

Dear Dave_and_Stace,

Thank you for spending the time to review our hotel. It is feedback such as yours that continues to inspire all of us to continue to provide the exceptional service that we are known for. We thank you for recognizing that.

We hope that we have the opportunity to host you again in the near future. It would be an honor to welcome you back to our hotel.

Mario A Cuevas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beechwood Hotel

Address: 363 Plantation St, Worcester, MA 01605-2323
Phone Number:
Location: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Worcester
Price Range: $204 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beechwood Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
As the only Full-Service 4-Diamond Hotel in Central Massachusetts, The Beechwood Hotel in Worcester offers its guests luxury boutique hotel lodging with spectacular visual delights both inside and out. The Beechwood Hotel is dedicated to going above and beyond for our guests' expectations to make your stay nothing that you expect, but everything that you deserve. Whether you are looking for relaxation after a long day of meetings, or a romantic getaway for you and your special someone, our 73 overnight rooms and suites offer the luxury that you can only find in a 4-Diamond Boutique Hotel. From our spacious Executive Rooms, to our more luxurious Junior or Fireplace suites, all of our rooms are sure to satisfy the most exquisite tastes. Each room is outfitted with a pillow top mattress and premium bedding that ensures each guest will have a relaxing rest each night of their stay. A plush robe and upscale bathroom amenities are sure to compliment your unique experience. For your convenience, an Honor Basket and refrigerator that offers soft beverages is located in every room. For our tech savvy business and leisure travelers, each room offers an in-room IPad that is equipped with a Virtual Interactive Concierge Service (ICE), enabling our guests to order room service, extra towels, or explore local attractions, all from the convenience of your room. Other amenities include plenty of complimentary self-parking, an on-site fitness center, weekday newspapers, complimentary wireless internet offered throughout the entire property and a 24-hour business center located in our lobby servicing the needs of every traveler. Our award-winning restaurant, Ceres Bistro, is our casual fine dining restaurant, lounge and bar, open 7 days a week for breakfast, lunch and dinner. Our chefs work hard to provide our guests with food made from fresh, seasonal ingredients. Wherever possible, our products are sourced from local purveyors contributing to a farm-to-table casual fine dining experience. From 24-hour room service to a complimentary continental breakfast for each overnight guest, any dining experience at Ceres Bistro is sure to delight every palate. As the best luxury boutique hotel in Worcester, Massachusetts, the staff at The Beechwood Hotel is better able to accommodate the needs of all of our guests so that we can provide a memorable experience and a more relaxing stay. With exceptional service, luxurious accommodations and an award winning restaurant, The Beechwood Hotel brings world class hospitality to Central Massachusetts. ... more   less 
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Also Known As:
Beechwood Hotel Worcester

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