Big variance between Courtyard Marriotts. The one at Boston airport two nights ago had complimentary, delicious coffee and cream in pitchers in the lobby; soft, high-quality bed pillows; a mattress pad so comfy I pulled back the sheet to look at it; and a firm mattress that did not jiggle every time I moved.
This Worcester Courtyard Marriott makes guests pay for every cup of coffee in the lobby. Yes, there is a one-cup dispenser with powdered cream in the room, but it isn't gracious or tasty for two people (you get two pods of regular, one pod of decaf). The bed jiggled every time we moved--not even the same feel, no matter how much Marriott says its beds are standard. The cover on my bed is unstitched with the stuffing falling out (photo). The pillows are flat. I am fairly sure someone has smoked in this room #430, as we must run the fan constantly to keep the odor less present. The "duvet" on the bed reaches only about two inches past the top edges of the bed (on the sides), so it cannot create a warm seal; perhaps it is not king-sized? No extra blanket in the room. No hair dryer in room. The towel is what my partner calls a "dog towel"--thin (almost see-through in places), with stitching unraveling on multiple edges (photo). Mold lives at the corners of the "remodeled" bathroom (photo). A consultant has definitely moved through this operation, trimming out any possibilities of extra cost to the facility--and with it, most common aspects of graciousness. The problem is, I am not interested in surface remodeling. I am interested in depth of quality hospitality experience. I will definitely be looking for other options in Worcester.
On the plus side, it is located within an 8-minute walk of the WPI campus (I came for parents' weekend). The staff person at the "bar" in the lobby was lovely. The staff at the front desk are lovely.
- Official Description (provided by the hotel):
- Enjoy fresh, contemporary, newly renovated accommodations, supreme amenities and warm, friendly service when traveling to Worcester, Massachusetts at the Courtyard Worcester hotel. Conveniently located in the heart of Worcester - moments from the DCU Center, Worcester Art Museum and Mechanics Hall, and less than 5 miles from Worcester Regional Airport - our well styled hotel is equally suited for business trips, family vacations and weekend getaways. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Worcester Hotel Worcester
- Worcester Courtyard
- Worcester Marriott