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“Substandard Courtyard experience--begins with no coffee” 3 of 5 bubbles
Review of Courtyard Worcester

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Courtyard Worcester
Ranked #5 of 8 Hotels in Worcester
Houston, TX (live here, not from here!)
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Substandard Courtyard experience--begins with no coffee”
3 of 5 bubbles Reviewed November 9, 2013

Big variance between Courtyard Marriotts. The one at Boston airport two nights ago had complimentary, delicious coffee and cream in pitchers in the lobby; soft, high-quality bed pillows; a mattress pad so comfy I pulled back the sheet to look at it; and a firm mattress that did not jiggle every time I moved.

This Worcester Courtyard Marriott makes guests pay for every cup of coffee in the lobby. Yes, there is a one-cup dispenser with powdered cream in the room, but it isn't gracious or tasty for two people (you get two pods of regular, one pod of decaf). The bed jiggled every time we moved--not even the same feel, no matter how much Marriott says its beds are standard. The cover on my bed is unstitched with the stuffing falling out (photo). The pillows are flat. I am fairly sure someone has smoked in this room #430, as we must run the fan constantly to keep the odor less present. The "duvet" on the bed reaches only about two inches past the top edges of the bed (on the sides), so it cannot create a warm seal; perhaps it is not king-sized? No extra blanket in the room. No hair dryer in room. The towel is what my partner calls a "dog towel"--thin (almost see-through in places), with stitching unraveling on multiple edges (photo). Mold lives at the corners of the "remodeled" bathroom (photo). A consultant has definitely moved through this operation, trimming out any possibilities of extra cost to the facility--and with it, most common aspects of graciousness. The problem is, I am not interested in surface remodeling. I am interested in depth of quality hospitality experience. I will definitely be looking for other options in Worcester.

On the plus side, it is located within an 8-minute walk of the WPI campus (I came for parents' weekend). The staff person at the "bar" in the lobby was lovely. The staff at the front desk are lovely.

  • Stayed November 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MountHolyokeMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Courtyard Worcester, responded to this review, November 12, 2013
Thank you for sharing your experience with us. Your feedback is very important as providing a quality guest experience is our top priority. I'd like to start by apologizing for the shortcomings you experienced during your stay.

In response to guest feedback, we'll be resuming complimentary coffee in the lobby in the coming weeks. As for the issues you encountered with the room amenities, I will share this information with the housekeeping team to ensure that any problems are resolved.

Sincerely,
Socrates Ramirez, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
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English first
Marietta
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 27, 2013

Recommend! Good location to downtown - just updated the interior and all rooms. Free parking, but unfortunately no continental breakfast (I think it's $10/person). I stay here regularly and find the staff helpful, engaging and welcoming. Can't go wrong with this place!

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KRY15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
78 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed October 26, 2013

Lobby renovation is spectacular. Tons of seating. As I speak we are spread out watching the World Series. Lots of seating areas and tvs. Bar and nice breakfast area. And the rooms are great. Especially nice is a mini fridge and microwave in the room...But......
1. Where is my complimentary morning coffee? I wandered down this morning looking all around for what I've come to expect at every Marriott Courtyard-- free coffee but it was no where to be found. Now there is a nice breakfast area with food and Starbucks coffee but I felt as if the rules had been changed without me knowing.
2. Parking is an issue here during busy times. We were here for parents college weekend--fully booked hotel and they had a party here. I have to give props to the manager who moved her personal car so we could park but guest after guest was coming in and asking where to park. I'm not sure how they figured that all out.
3. Elevators broke and remained broken. Not the hugest of problems for us but if I couldn't climb stairs it's been out the entire day --12 hours plus both elevators.

I know I will stay here again. The hotel has too much positive with great staff and I am a huge Marriott fan.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mskrisanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed October 25, 2013

Very nice reception at front desk. The hotel lobby had an odor that was very unpleasant - old cooking oil or something similar Did not use lobby because of it. First room smelled musty so the staff moved us across the hall. Second room comfortable. Heat/AC control on wall did not work but controls on window unit did so we managed heat that way. Hotel was average.

Room Tip: Higher floor may be better.
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maryl42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bern, North Carolina, USA
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

It's a chain hotel, but the staff make it feel like an inner city boutique. They are friendly, helpful and eager to make your stay as pleasant as possible. It has been my destination lodging in Worcester 2 to 3 times per year for the last 6 years. Consistently better than most others.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rfdorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easthampton
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

Great location for WPI swim meet. Easy access to area attractions, restaurants and highways. Very nice room, great service from all employees. The bistro is awesome. Clean hotel. Excellent experience. Would recommend for all to stay. I will definitely be staying again

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Riverbend1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Courtyard Worcester, responded to this review, October 23, 2013
Riverbend1,

Thank you for letting us know how we're doing. We're are so glad that you enjoyed your stay. Come and see us again soon!

Sincerely,
Socrates Ramirez, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

I've stayed at this Marriott twice and both times it was friendly, cozy, and the staff have been extremely helpful. The small bar near the lobby is just the right size to keep a few people around, but to keep out a bunch of locals looking for drink specials. The bartender is funny, knowledgeable, and right on the spot with the cocktails. TIP HIM!!

They were doing construction which got a little loud but wasn't too annoying - they managed it very well. They still have the indoor pool but the hot tub is gone. There are plenty of restaurants and bars under two miles away, and a couple that are only a few minutes walk.

  • Stayed April 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Smokey88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Worcester

Property: Courtyard Worcester
Address: 72 Grove St, Worcester, MA 01605-2628
Phone Number:
Location: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Worcester 3*
Number of rooms: 130
Official Description (provided by the hotel):
Enjoy fresh, contemporary, newly renovated accommodations, supreme amenities and warm, friendly service when traveling to Worcester, Massachusetts at the Courtyard Worcester hotel. Conveniently located in the heart of Worcester - moments from the DCU Center, Worcester Art Museum and Mechanics Hall, and less than 5 miles from Worcester Regional Airport - our well styled hotel is equally suited for business trips, family vacations and weekend getaways. ... more   less 
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Also Known As:
Courtyard By Marriott Worcester Hotel Worcester
Worcester Courtyard
Worcester Marriott

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