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“Gorgeous lobby and I so want to write a great review but....”

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Courtyard Worcester
Ranked #5 of 9 Hotels in Worcester
Certificate of Excellence
Washington DC, District of Columbia
Level 5 Contributor
78 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Gorgeous lobby and I so want to write a great review but....”
Reviewed October 26, 2013

Lobby renovation is spectacular. Tons of seating. As I speak we are spread out watching the World Series. Lots of seating areas and tvs. Bar and nice breakfast area. And the rooms are great. Especially nice is a mini fridge and microwave in the room...But......
1. Where is my complimentary morning coffee? I wandered down this morning looking all around for what I've come to expect at every Marriott Courtyard-- free coffee but it was no where to be found. Now there is a nice breakfast area with food and Starbucks coffee but I felt as if the rules had been changed without me knowing.
2. Parking is an issue here during busy times. We were here for parents college weekend--fully booked hotel and they had a party here. I have to give props to the manager who moved her personal car so we could park but guest after guest was coming in and asking where to park. I'm not sure how they figured that all out.
3. Elevators broke and remained broken. Not the hugest of problems for us but if I couldn't climb stairs it's been out the entire day --12 hours plus both elevators.

I know I will stay here again. The hotel has too much positive with great staff and I am a huge Marriott fan.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mskrisanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
San Antonio, Texas
Level 5 Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 25, 2013

Very nice reception at front desk. The hotel lobby had an odor that was very unpleasant - old cooking oil or something similar Did not use lobby because of it. First room smelled musty so the staff moved us across the hall. Second room comfortable. Heat/AC control on wall did not work but controls on window unit did so we managed heat that way. Hotel was average.

Room Tip: Higher floor may be better.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maryl42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bern, North Carolina, USA
Level 4 Contributor
32 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 24, 2013

It's a chain hotel, but the staff make it feel like an inner city boutique. They are friendly, helpful and eager to make your stay as pleasant as possible. It has been my destination lodging in Worcester 2 to 3 times per year for the last 6 years. Consistently better than most others.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rfdorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easthampton
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 22, 2013

Great location for WPI swim meet. Easy access to area attractions, restaurants and highways. Very nice room, great service from all employees. The bistro is awesome. Clean hotel. Excellent experience. Would recommend for all to stay. I will definitely be staying again

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riverbend1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Courtyard Worcester, responded to this review, October 23, 2013
Riverbend1,

Thank you for letting us know how we're doing. We're are so glad that you enjoyed your stay. Come and see us again soon!

Sincerely,
Socrates Ramirez, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 21, 2013

I've stayed at this Marriott twice and both times it was friendly, cozy, and the staff have been extremely helpful. The small bar near the lobby is just the right size to keep a few people around, but to keep out a bunch of locals looking for drink specials. The bartender is funny, knowledgeable, and right on the spot with the cocktails. TIP HIM!!

They were doing construction which got a little loud but wasn't too annoying - they managed it very well. They still have the indoor pool but the hot tub is gone. There are plenty of restaurants and bars under two miles away, and a couple that are only a few minutes walk.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smokey88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 14, 2013

I have stayed here multiple times for business and family trips. The hotel is clean and newer. Staff is good and attentive. Location is not perfect but manageable. Fitness room is fine. Breakfast is only ok and in the new Courtyard model, you pay for it. All in all a good place to stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cedii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 10, 2013 via mobile

Having stayed at Courtyard Inn before, I knew the hotel would be reliably clean and comfortable. But, Courtyard in Worcester, MA was better! I arrived early and as requested my room was ready. I was on the first floor and concerned I might experience noise but the room was super quiet, well decorated and clean. There was a comfortable set of foot rests / coffee tables where I could put my feet up. As usual there was a real desk with a great desk chair.
There was a dining room and the breakfast was tasty. The staff was helpful and I was greeted warmly each time I entered the lobby. Great customer service means a lot to me. Being right by WPI, it was located in a great place for walks! I hope I get to visit again soon. Well done.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Worcester

Property: Courtyard Worcester
Address: 72 Grove St, Worcester, MA 01605-2628
Phone Number:
Location: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Worcester 3*
Number of rooms: 130
Official Description (provided by the hotel):
Enjoy fresh, contemporary, newly renovated accommodations, supreme amenities and warm, friendly service when traveling to Worcester, Massachusetts at the Courtyard Worcester hotel. Conveniently located in the heart of Worcester - moments from the DCU Center, Worcester Art Museum and Mechanics Hall, and less than 5 miles from Worcester Regional Airport - our well styled hotel is equally suited for business trips, family vacations and weekend getaways. ... more   less 
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Also Known As:
Courtyard By Marriott Worcester Hotel Worcester
Worcester Courtyard
Worcester Marriott

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