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“Excellent staff & Hotel”

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Hilton Garden Inn Worcester
Ranked #2 of 10 Hotels in Worcester
Certificate of Excellence
Reviewed July 26, 2013

Stayed with my wife for 3 nights Checked in July 19, 2013, check in experience was excellent with Janet at the front desk, we initially booked 1 night but ended up staying for 3 nights. Kim at the front desk was also very attentive and informative about the area. I would recommend staying here for mini getaways or business trips

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Jyotindra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul N, General Manager at Hilton Garden Inn Worcester, responded to this reviewResponded August 1, 2013

Thank you for sharing your experience at the Hilton Garden Inn Worcester with our staff. I personally want to thank you for choosing the HGI-Worcester and hope to see you return whenever your travels bring you to the Worcester area.

We are pleased Janet and Kim helped to make your stay enjoyable. They are two of our best employees and we will be recognizing them in our quarterly staff meeting with gift certificates.

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616 - 622 of 826 reviews

Reviewed July 26, 2013

convenient location, easy on/off proximity to major highway. excellent value, rooms clean & efficient, free internet. UNO Restaurant connected to the hotel makes family dining convenient with reasonable prices and a good menu. downside: $9.95 per day parking fee.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul N, General Manager at Hilton Garden Inn Worcester, responded to this reviewResponded August 1, 2013

Thank you for sharing your recent experience at the Hilton Garden Inn Worcester with our staff. I personally want to invite you back and thank you for your business. You noted the $9.95 parking fee which we charge to our guest which is exactly what we pay to the parking garage. The $9.95 fee is a discount to the normal overnight charge of $35. Unfortunately, the City owned garage is the only parking available to our guest and employees.

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Reviewed July 25, 2013

The Hillton Garden Inn is well managed and the quality of service was superior. The staff were attentive and caring and very personable. I highly recommend staying here for business, leisure, get-away.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Gloria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul N, General Manager at Hilton Garden Inn Worcester, responded to this reviewResponded August 1, 2013

Thank you for sharing your experience at the Hilton Garden Inn Worcester with our staff. I personally want to invite you back and thank you for your business. We are very happy we could make your stay enjoyable.

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Reviewed July 22, 2013

Only issues were parking in garage across the street, and the TV was snowy and had multiple channels of the same programming. Of all the Hilton properties I had stayed, this ranks 8/10. A pizza restaurant as the only dinner available in the building is a bit limiting.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul N, General Manager at Hilton Garden Inn Worcester, responded to this reviewResponded August 1, 2013

Thank you for sharing your experience at the Hilton Garden Inn Worcester with our staff. I personally want to thank you for your business and invite you to return to our hotel whenever your travels bring you to the Worcester area.

I also want you to know the public garage across the street is under new management and is going thru a total renovation and they are adding 24 hour security.

The snowy tv pictures will be eliminated in October when our tv provider contract is not renewed.

And the Uno's restaurant has a variety of entrees to select from besides pizza and is very similar to T G I Fridays menu or Chillis.

Again, thank you for choosing the Hilton Garden Inn Worcester.

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Reviewed July 18, 2013

My husband and I stayed at this hotel last night. The staff was welcoming and attentive. The cookies at the front desk in the afternoon were an unexpected treat. Breakfast in the morning with a great variety of fresh fruit was a welcome change from carbs only at a continental breakfast. Next time we will remember our bathing suits so we can take advantage of the pool. There is also a convenient business services section to assist business travellers with their computer and printing needs. We enjoyed staying here and it is walking distance to Mechanics Hall.

  • Stayed: July 2013, traveled on business
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Thank Trip_Reviewer194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul N, General Manager at Hilton Garden Inn Worcester, responded to this reviewResponded July 22, 2013

Thank you for sharing your experience at the Hilton Garden Inn Worcester with our staff. I want to thank you for your business and invite you to return whenever you are in the Worcester area.

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Reviewed July 16, 2013

All of the workers at this hotel where responsive and helpful. It is in a difficult part of town to find. Everything else was great. Would recommend this hotel for a hassle free stay. Rooms are well supplied and they have a good system for conserving on energy/ resources.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul N, General Manager at Hilton Garden Inn Worcester, responded to this reviewResponded July 20, 2013

Thank you for sharing your experience at the Hilton Garden Inn Worcester with our staff. I personally want to thank you for your business and we look forward to your return visit whenever you are in the Worcester area.

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Reviewed July 15, 2013

My husband, son (9 months) and I stayed in this hotel on our way to Boston. Staff was very friendly and helpful. Our parking was validated so it was free. The parking garage was directly across the street which was very convenient. The room was very spacious and clean. Bathroom seemed to be almost brand-new. Large fridge in the room. A/C worked excellent. Beds were comfortable with very nice bedding. We would definitely stay here again! My only complaint is that the breakfast buffet is expensive ($13 per person). We opted out once we saw how limited the buffet was for the price.

  • Stayed: July 2013, traveled with family
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1  Thank ashleynicole1284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul N, General Manager at Hilton Garden Inn Worcester, responded to this reviewResponded July 22, 2013

Thank you for sharing your experience at the Hilton Garden Inn Worcester with our staff. I apologize for the fact you found the breakfast expensive for the number of selections offered. Please accept my invitation to return and let me personally buy you breakfast. I would consider it an honor to do so.

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Additional Information about Hilton Garden Inn Worcester

Address: 35 Major Taylor Blvd, Worcester, MA 01608-1308
Phone Number:
Location: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Worcester
#3 Business Hotel in Worcester
Price Range: $120 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Worcester 3*
Number of rooms: 199
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Worcester hotel. This comfortable and convenient Worcester hotel boasts an ideal location in the heart of downtown Worcester, Massachusetts. Situated adjacent to the DCU Convention Center, our Worcester hotel offers proximity to 13 major Massachusetts colleges and universities and an array of fantastic shopping venues and dining opportunities. Discover comfort and convenience at this bright and airy Worcester hotel. From our oh-so-comfortable beds, to cooked-to-order breakfast and complimentary WiFi, the Hilton Garden Inn Worcester hotel has everything you need for a successful stay. Indulge in a cooked-to-order breakfast at the Great American Grill® or grab a takeaway meal from our 24-hour Pavilion Pantry®. Choose from refrigerated and frozen microwaveable items that you can prepare with your convenient, in-room microwave or simply relax with evening room service in your inviting guest room. Host a meeting or event in our eight meeting rooms or enjoy a grand reception in our beautiful lobby - this magnificent atrium can host up to 175 guests. After a long day in the complimentary business center, unwind with a refreshing swim in the indoor pool or rejuvenate in our fitness center. ... more   less 
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Also Known As:
Hilton Garden Hotel Worcester
Worcester Hilton Garden Inn
Hilton Worcester

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