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“Very Pleasant Stay”

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Hilton Garden Inn Worcester
Ranked #2 of 9 Hotels in Worcester
Certificate of Excellence
New Jersey
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very Pleasant Stay”
Reviewed April 19, 2011

Our family of 4 stayed on a Sunday night in order to do a college tour on Monday. The hotel was quiet and very nice. We didn't find any of the problems indicated in previous reviews (although the air conditioner was loud). We had a very pleasant dinner at Restaurant Uno. The hotel buffet breakfast was excellent. There is a loading/unloading parking area at the rear entrance of the lobby with available luggage carts, so there's no need to carry luggage across the street from the parking garage. We were permitted to keep our car there until we got our luggage up to the room. The room was well-appointed and clean. We were provided a roll-away cot as requested. Our queen bed was saggy and uncomfortable, though - fine for one night.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wetravelwithkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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774 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
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English first
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 16, 2011

Great staff. Great location. Parking is a hassle. There was a concert one night. Lotsnof parties going on in hallway. Otherwise, I like it here.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Makeoneup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColumbusHotels, Area Director of Guest Relations at Hilton Garden Inn Worcester, responded to this review, April 11, 2011
Thank you for taking your time to review our hotel and for your kind words. I assume you stayed with us during the ELTON JOHN concert? You are very right, this was the busiest I've seen Worcester in the five years I've been here. We had all of our Hilton hands on deck - In fact, I was the pregnant one running around the lobby : ) If it's any consolation, we aren't usually lucky enough to have such crowds and typically there isn't any partying or parking hassles. Hopefully, we can have you join us again for the typical leisurely stay!


Ashley Picknelly-Vassallo
ashley.vassallo@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longmeadow, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 26, 2011

My husband and I booked a large block of rooms at the Hilton Garden Inn in Worcester for our wedding. We, along with many of our guests, stayed at the hotel for two nights and were very impressed with the quality and cleanliness of the rooms. The rooms were nicely appointed and the bedding was very clean and comfortable. We were also very happy with the quality of the service that we received. The employees were helpful and friendly.

We were also happy with the location of the hotel. It is located in a busy area of Worcester, with access to many restaurants, bars, and stores. It was the perfect place to stay, as there were many ways to keep busy during the downtime leading up to the wedding.

The hotel also had amenities that we enjoyed. Many of our guests used the hotel pool and the cafe in the lobby of the hotel. We enjoyed that an Uno's Restaurant was attached to the hotel. We also booked a private brunch for the morning after our wedding and the hotel did a wonderful job of setting up the room and catering the meal.

We had a very positive experience at the Hilton Garden Inn in Worcester and would recommend it to others.

  • Stayed July 2010
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank jparent619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvassallo, General Manager at Hilton Garden Inn Worcester, responded to this review, March 10, 2011
Thank you, Jparent, for taking to your time to fill out such a thorough review of our hotel! Congratulations on your wedding and I'm thrilled that our hotel could make your special day that much smoother! If you have any photos of you in your wedding dress in the hotel, we would love to include them in our booklets of information for brides. Nevertheless, we hope you have you back soon!

joshua.vassallo@hilton.com
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1 review
Reviewed February 25, 2011

The hotel was is in a great location. Everything was clean. Staff were very nice and helpful. Breakfast was good and the Uno's was a nice treat.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katiestar79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvassallo, General Manager at Hilton Garden Inn Worcester, responded to this review, March 10, 2011
Thank you for taking the time to fill out a review of our hotel! I'm thrilled that you enjoyed your stay and that you had the opportunity to join us for breakfast! Was there something on the breakfast you particularly enjoyed? Our awesome Chef Jeffrey makes pretty mean omelets to order, everything from egg whites with spinach to Bacon, Sausage with extra cheese! We hope you can visit us again, even it's it's only for breakfast!
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Bad Neuenahr-Ahrweiler, Germany
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 24, 2011

Travelling the Hilton Family Chain up and down throughout the US, I must point out that the Hilton Garden Inn in Worcester can be seen as one of the top properties among the affordable branches of the Hilton Family. The value for the service and the location is excellent, the room was extra clean, spacious and modern. After a long trip from Frankfurt to JFK and an even longer drive from JFK to Worcester, I felt very well in my room, enjoyed a dinner at Uno`s Pizzeria and slept well afterwards. Many thanks for letting me start my business week in the US in such a comfortable way.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grafschafter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvassallo, General Manager at Hilton Garden Inn Worcester, responded to this review, March 10, 2011
Wow! Thank you for such a generous compliment. I'm truly pleased that we could offer a welcoming and hospitable stay for your first few days in our country. We hope you enjoy your visit and if or when you return, I'd be happy to show an out-of-towner some of the really fun things to do in our area!
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Chicago, Illinois
Level Contributor
153 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 29, 2011

I travel to Worcester frequently for business and Hilton Garden Inn has been my lodging of choice for several years. However, the level of customer service provided by the front desk is becoming quite sporadic. Sometimes the service offered is very pleasant and efficient, and other times it is quite indifferent. There are other choices for travelers within Worcester, so I would expect greater attention would be paid to providing a consistently high level of service to guests.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TallBlonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvassallo, Manager at Hilton Garden Inn Worcester, responded to this review, February 15, 2011
Hello Frequent Guest,

I want to thank you personally for taking your time to review our hotel and for being a loyal guest of ours. While I'm thrilled that you're often delighted by our front guest agents, I would very appreciate love the opportunity to address your "indifferent" experiences. I understand we're all busy these days, but I would love to get to know you and hear more of your thoughts. I can be reached at 508.688.8504 or joshua.vassallo@hilton.com.

Perhaps we can have breakfast before you head out for the day?

Thanks again!
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Boston, Massachusetts
1 review
Reviewed January 21, 2011

I was delightfully surprised by the Hilton Garden Inn. I stayed for a friend's wedding in January and the hotel was beautiful, the rooms were large and clean and the staff was friendly and helpful. The indoor pool was a great time and anything we needed the staff was right there to help!

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackied3600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jvassallo, Manager at Hilton Garden Inn Worcester, responded to this review, February 15, 2011
Excellent! I'm so glad that you enjoyed your stay! Thank you for pointing out how clean our hotel is. We have some of the highest cleanliness scores in the business and we have our talented Executive Housekeeper, Desiree and her hardworking staff to thank!
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Additional Information about Hilton Garden Inn Worcester

Property: Hilton Garden Inn Worcester
Address: 35 Major Taylor Blvd, Worcester, MA 01608-1308
Phone Number:
Location: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Worcester 3*
Number of rooms: 199
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Worcester hotel. This comfortable and convenient Worcester hotel boasts an ideal location in the heart of downtown Worcester, Massachusetts. Situated adjacent to the DCU Convention Center, our Worcester hotel offers proximity to 13 major Massachusetts colleges and universities and an array of fantastic shopping venues and dining opportunities. Discover comfort and convenience at this bright and airy Worcester hotel. From our oh-so-comfortable beds, to cooked-to-order breakfast and complimentary WiFi, the Hilton Garden Inn Worcester hotel has everything you need for a successful stay. Indulge in a cooked-to-order breakfast at the Great American Grill® or grab a takeaway meal from our 24-hour Pavilion Pantry®. Choose from refrigerated and frozen microwaveable items that you can prepare with your convenient, in-room microwave or simply relax with evening room service in your inviting guest room. Host a meeting or event in our eight meeting rooms or enjoy a grand reception in our beautiful lobby - this magnificent atrium can host up to 175 guests. After a long day in the complimentary business center, unwind with a refreshing swim in the indoor pool or rejuvenate in our fitness center. ... more   less 
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Also Known As:
Hilton Garden Hotel Worcester
Worcester Hilton Garden Inn
Hilton Worcester

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