I'm a Courtyard fan, and have stayed at this Courtyard two times before. However, this trip will be my last. The main problem is that this property is renovating their lobby and restaurant, and they decided to "hide" that fact from their customers. Knowing that reservations in this area can be hard to get at the last minute, especially at reasonable rates, I made my reservation here about two weeks ago. Then three days before my arrival, I get an e-mail announcing that their breakfast restaurant is closed due to the renovations.
When I complained about the short notice I was informed by the manager that there is an announcement on their web site. After some searching I did find the notice, right under the big photos of the lobby and restaurant that no longer exits, and just above the part of the web page that tells potential customers about their wonderful breakfast, including custom eggs, a service they do not provide during the renovation.
The hotel does have a "free" continental breakfast in a dingy room on the second floor, but there are few selections and some items are not properly refrigerated. Who thought this would be a reasonable substitute for the normal restaurant? Who decided to leave the old photos and descriptions on their web site so their customers would probably not find the notice about the renovations and lack of those pictured services until they had not other reasonable options? It's hard to believe these people are in the "hospitality" business. Next time I will choose another hotel.
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- Also Known As:
- Courtyard By Marriott Boston Woburn / Burlington Hotel Woburn
- Courtyard Boston Woburn
- Courtyard Woburn
- Woburn Courtyard
- Woburn Marriott