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“Good Basic Hotel” 3 of 5 bubbles
Review of Hilton Boston / Woburn

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Hilton Boston / Woburn
Ranked #3 of 11 Hotels in Woburn
Bucks County, PA
Level Contributor
248 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
“Good Basic Hotel”
3 of 5 bubbles Reviewed November 19, 2013

We stayed at this hotel for one night and found the room very clean and comfortable, as is typical for a Hilton Hotel. However, we were very disappointed that the hotel had no entertainment on their television - namely no movies that you could rent for a fee, and no on- demand television access. We were absolutely amazed, as we could not remember a hotel we have stayed in that did not have some movie access, and we travel extensively. In fact we often stay at Hilton Hotels and we believe this is the first Hilton we have ever stayed at that did not offer entertainment beyond the typical channels. The only channel offered here was HBO, but no movie access. Not a big deal, but significantly absent from what is considered a higher tier hotel chain. In addition, the breakfast was not particularly outstanding, offering a very tired and tasteless buffet. Having said that, the room was nicely decorated and the beds comfortable, and free parking is available.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Arch68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Public Relations Manager at Hilton Boston / Woburn, responded to this review, November 25, 2013
All of us here at the Hilton Boston\Woburn would like to thank you for writing on our tripadvisor page after your recent stay at our hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We realize that you do have a choice of hotels and would like to thank you for choosing our Hilton to be your home away from home and hope you will continue to do so.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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861 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
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English first
Fredericton, Canada
1 review
4 of 5 bubbles Reviewed November 19, 2013

Enjoyed the Hilton. The Staff made it a hands down best stay for me. Bathrooms were a little messy in public areas and it was a little noise at night. Regardless, I'd recommend staying here. It was the best Hotel experience I've ever had.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Darrell H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Public Relations Manager at Hilton Boston / Woburn, responded to this review, November 25, 2013
All of us here at the Hilton Boston\Woburn would like to thank you for writing on our tripadvisor page after your recent stay at our hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We realize that you do have a choice of hotels and would like to thank you for choosing our Hilton to be your home away from home and hope you will continue to do so.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolcott, Connecticut
Level Contributor
150 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed November 15, 2013

Clean, spacious comfortable rooms with good pillows. Had an exterior room which was great because the window opened. Only thing I didn't like was the pool setup. Too public with odd hours. Would like trays to bring breakfast back to the room. Love the covered parking.

Room Tip: Outer rooms open to fresh air. Interior rooms have balconies overlooking the inside of the hotel.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mrsomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Public Relations Manager at Hilton Boston / Woburn, responded to this review, November 25, 2013
All of us here at the Hilton Boston\Woburn would like to thank you for writing on our tripadvisor page after your recent stay at our hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We realize that you do have a choice of hotels and would like to thank you for choosing our Hilton to be your home away from home and hope you will continue to do so.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glosta, United States
1 review
4 of 5 bubbles Reviewed November 15, 2013

really nice place. wicked comfortable beds. heated pool! great lounge! the staff was very helpful from booking the catering and rooms to the presentation of food and drinks. Very willing to make exceptions for groups at breakfast.

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Public Relations Manager at Hilton Boston / Woburn, responded to this review, November 25, 2013
All of us here at the Hilton Boston\Woburn would like to thank you for writing on our tripadvisor page after your recent stay at our hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We realize that you do have a choice of hotels and would like to thank you for choosing our Hilton to be your home away from home and hope you will continue to do so.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goodyear, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed November 11, 2013

We chose a Hilton Hotel because of their fine reputation. What we got was a terrifying stay! We booked the room for three days for our first visit to the Boston area. First, the housekeeping was awful. The trash cans were not emptied, The ice bucket was left with melted ice water in it and the glasses were not changed to fresh ones after use. The toilet backed up twice. Then the truly terrible experience happened. Two hotel engineers came to the room to fix our toilet. About 30 minutes later, while we were in bed, the room door was being opened with a pass key and the police were trying to force their way into our room. Luckily we put the emergency lock in place. The three men outside continued to try to force the door open while loudly announcing that they were the police. I am a retired police officer and knew there was no reason for the police to be forcefully entering our room. I thought we might be experiencing a room invasion. When I made it to the door they continued to yell that they were looking for someone who was gaining entry into rooms illegally. I assured them we were there as guests and had been so for three days. That is when we recognized two of the men as the hotel engineers that had been in our room just 30 minutes prior! Seems the hotel told the police that our room should be empty and the two employees led them to our door. Neither of them realized that they had just been in our room. But for the emergency lock they would have been in the middle of our room before my feet had hit the floor. The entire incident lasted some time and we were made to feel like criminals while it was straightened out. That's when the hotel employees started minimizing their mistake. Later, two different on-duty managers acknowledged the hotels culpability in the incident . I was directed to speak to the General Manager some days later when he returned. I did. After looking in to my complaint he said, "it sure sounds like you had a terrible experience". Yes, we did. My wife cried and didn't sleep that night fearful of who else might force their way into our room. When a customer pays for a hotel room there is an expectation that their basic privacy will be respected. Because the Hilton hotel advised the police that our room should be empty ours was not. The hotel comped our stay but they were unwilling to consider any further suitable resolution to our horrifying stay. Some problems can be handled with a sincere apology (like bad house keeping and broken toilets). Other mistakes cannot be. They need to get privacy correct and they didn't. I would advise everyone to stay away from this hotel. You don't appear to be their priority.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Woburn hotels

Natick, Massachusetts
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

Stayed here for a wedding, super helpful staff, nice big room. Didn't use the pool this type but I've used at on a previous stay, it's nice. The location is great, close to 93 and so many places to eat. I don't plan to stay in Woburn again anytime soon but would recommend this hotel to anyone that needs to stay there.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank kiska07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Public Relations Manager at Hilton Boston / Woburn, responded to this review, November 25, 2013
All of us here at the Hilton Boston\Woburn would like to thank you for writing on our tripadvisor page after your recent stay at our hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We realize that you do have a choice of hotels and would like to thank you for choosing our Hilton to be your home away from home and hope you will continue to do so.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
3 of 5 bubbles Reviewed October 30, 2013

Nothing Special. The staff was friendly. Great location. It was easy to find and convenient to highways. It's a nice hotel but overall it was just OK. We were there 3 days. Some issues with the room as well as checkout.

  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Public Relations Manager at Hilton Boston / Woburn, responded to this review, November 25, 2013
All of us here at the Hilton Boston\Woburn would like to thank you for writing on our tripadvisor page after your recent stay at our hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We realize that you do have a choice of hotels and would like to thank you for choosing our Hilton to be your home away from home and hope you will continue to do so.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Boston / Woburn

Property: Hilton Boston / Woburn
Address: 2 Forbes Rd., Woburn, MA 01801
Phone Number:
Location: United States > Massachusetts > Woburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Woburn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Boston / Woburn 3.5*
Number of rooms: 344
Official Description (provided by the hotel):
Unwind at the Hilton Boston/Woburn, a hotel in Woburn, MA just minutes from Boston in Cummings Park Business Center and 20 minutes from Logan International Airport. Relax in a guest room or upgrade to a suite with a separate living area and conference table. Reserve an Executive Room for exclusive access to the Executive Lounge with complimentary breakfast from Monday through Friday and complimentary evening snacks from Monday through Thursday. Our hotel offers complimentary transportation within a five-mile radius. Visit Boston attractions, ride the nearby Commuter Rail and discover the excitement of downtown Boston, or dine out at local Woburn restaurants. ... more   less 
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Also Known As:
Hilton Boston / Woburn Hotel Woburn
Hilton Hotel Woburn
Hilton Woburn
Woburn Hilton

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