We stayed at the Woburn Hilton for a sports tournament the weekend of Veterans Day. We came in early and our entire stay lasted 5 days.Of the 5 days there was only 1 day that we received clean towels, shampoo and basic necessities like TOILET paper despite calling the front desk several times asking for it. The staff made it seem as of a basic request like this was putting them out. There was no apologies whatsoever.
On the 2nd day housekeeping left the door of our hotel room open !!!!
This was a horrible hotel and I would NOT recommend staying here. You will regret it !!! When you take a hot shower the fire alarm is right outside of the bathroom so apparently the steam sets off THE FIRE ALARM !!!!!!!' The piercing sound woke everyone up When the front desk called that they got notice that the fire alarm went off they were annoyed. There was no-concern about safety nor did they mention that we should be aware that the steam from the bathrooms would set off the fire alarm as an FYI. Since they did not even inquire if everyone was safe and all right - I assume it is common practice for a fire alarm to go off here.
We ordered room service one night and realized that we accidentally forgot to return a knife. After the 2nd day that Housekeeping left the knife on the floor -we wanted to see how long it would take them to pick up the knife so we purposely left it on the floor as a test. They never picked up the knife by the time we checked out.
The maid service did not CLEAN the room - did not empty the trashcans,we did not get fresh towels despite calling guest services for fresh towels 4x. We were not provided shampoo or conditioner.Again when I would call the front desk and ask to speak to the GM Basil ?? the front desk said he was conveniently never around. I will be calling Hilton Corporate about this stay,
I have stayed at several Hilton's and have never experienced such horrible and rude customer service. I would never stay at this hotel again I would rather swallow nails.
- Official Description (provided by the hotel):
- Unwind at the Hilton Boston/Woburn, a hotel in Woburn, MA just minutes from Boston in Cummings Park Business Center and 20 minutes from Logan International Airport. Relax in a guest room or upgrade to a suite with a separate living area and conference table. Reserve an Executive Room for exclusive access to the Executive Lounge with complimentary breakfast from Monday through Friday and complimentary evening snacks from Monday through Thursday. Our hotel offers complimentary transportation within a five-mile radius. Visit Boston attractions, ride the nearby Commuter Rail and discover the excitement of downtown Boston, or dine out at local Woburn restaurants. ... more less
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- Also Known As:
- Hilton Boston / Woburn Hotel Woburn
- Hilton Hotel Woburn
- Hilton Woburn
- Woburn Hilton