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“Out of Town but Accessible” 4 of 5 bubbles
Review of BEST WESTERN PLUS New Englander

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BEST WESTERN PLUS New Englander
Ranked #9 of 11 Hotels in Woburn
Sydney Australia
Level Contributor
1,093 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 524 helpful votes
“Out of Town but Accessible”
4 of 5 bubbles Reviewed January 5, 2013

The Hotel is getting Old & Tired but is extremeley good value compared to the $$$$ you pay downtown. We were given directions to the nearest station , left the car parked and caught the train to the city all for a very reasonable price , so it's still a good location. The rooms were clean and comfortable and gave a good nights rest. There were several choices to eat all within walking distance, Bickfords and Polcari's Italian being two of the better choices. Had a good breakfast both days and with the renovations going on may ne a good place to re-visit !

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Skeney57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina P, General Manager at BEST WESTERN PLUS New Englander, responded to this review, January 14, 2013
Dear Valued Guest,

Thank you for sharing your experience regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Check out our new up-coming Waxy O'Connor's restaurant!

If I can be of assistance in the future, please don't hesitate to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

Traveler rating
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    40
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oakville, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 17, 2012

We stayed at this hotel and were pleasantly surprised with the overall look of the facilities. Rooms were clean and included a coffee maker, microwave and a small fridge. On top of that they had a hot breakfast and Belgian waffles; not the best quality but good enough. It had a pool (which we didn't use ) that looked clean and well maintained. For the price we paid, this was just about right. The one observation I have to make is the fact that the wi-fi was outrageously slow and sometimes it simply did not connect; when we complained to the front desk we were told that "too many people were using it" which to me means that they don't have enough to service the hotel when it is full.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank correaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, New Jersey
Level Contributor
3 reviews
3 of 5 bubbles Reviewed November 4, 2012

We stayed at this hotel because it was less expensive than staying in Boston, and close enough to make our commute manageable. Parking was fine, the rooms were simple but decent, and the breakfast was standard. However, two out of the three nights we stayed here we were awoken for fire drills in the middle of the night (2:30am and 4:00am). Unfortunately for us, these drills both fell on days in which we had to wake up early to get to Boston for business. It was disappointing and frustrating as well that we were not able to talk to a manager throughout our stay about this situation. We ended up receiving an email that we would be compensated 20% off the bill, but we felt that more should have been done for all of the individuals who twice in a row had to stand outside in the cold of night, many with young children, and the other folks who were staying there because their homes were affected by the hurricane. We really had no explanation from the staff or any formal apology for the inconvenience. I think next time we'll save the hassle and pay the extra money to have a decent night's sleep elsewhere.

Stayed November 2012, traveled on business
Review collected in partnership with Best Western

Helpful?
Thank lrm90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina P, General Manager at BEST WESTERN PLUS New Englander, responded to this review, November 6, 2012
Dear Sir,

Thank you for taking the time to submit your feedback. We appreciate your business.
I would like to personally apologize for your inconvenience during your recent stay with us. Our guests' safety is our number one priority and we will do our best to prevent these things from happening in the future. Feel free to contact me directly with any questions or concerns and I will be more than happy to assist.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Escondido, California
Level Contributor
280 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
4 of 5 bubbles Reviewed November 4, 2012

This property is being remodeled, but I still had a pleasant night's stay. The check in and check out were quick. There is plenty of parking at this Best Western. The room (514) which I stayed in was clean and quiet. The king bed was comfortable, and I had a good night's sleep. The staff were friendly and helpful. All the equipment worked in the exercise facility. The free breakfast in the morning had plenty of food. Finally, I enjoyed reading The Wall Street Journal and USA Today complimentary newspapers available to the hotel guests. I will stay here again when in the Boston area.

  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MrLorin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 1, 2012

Great breakfast and if it is busy it can't be all bad. Pretty standard morning fare including hot breakfast items. Rooms are somewhat older but have decent amenities and the staff is responsive and polite.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 1, 2012

Spent 2 nights here. Room on first night of stay smelt old and damp. Not enough tables and chairs for people to sit down for breakfast. About 15 minutes from Boston but Salem is about 20 mins north and well worth a visit. Hotel pretty ugly from the outisde

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Violet67_67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS New Englander

Property: BEST WESTERN PLUS New Englander
Address: 1 Rainin Rd, Woburn, MA 01801 (Formerly Four Points by Sheraton Woburn)
Phone Number:
Location: United States > Massachusetts > Woburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Woburn
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS New Englander 3.5*
Number of rooms: 99
Official Description (provided by the hotel):
Discover the BEST WESTERN PLUS New Englander in Woburn, Massachusetts, a AAA Three-Diamond award-winning hotel, which offers guests friendly customer service to make any stay a memorable one. This full-service Woburn hotel offers well-appointed guest rooms each featuring cable satellite television with HBO® and high-speed Internet access. Hotel guests are welcome to enjoy a complimentary full breakfast and complimentary newspaper each morning. Other hotel amenities include an indoor heated swimming pool, fitness center, business center offering complimentary email access, free parking and shuttle service to Anderson Commuter Rail Station. The BEST WESTERN PLUS New Englander also offers 4200 square feet of state of the art meeting facilities that include two ballrooms and an executive boardroom that accommodates up to 200 guests. ... more   less 
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Also Known As:
Best Western Plus New Englander Hotel Woburn
Best Western Hotel Woburn
Best Western New Englander
Best Western Woburn
Woburn Best Western

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