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“Better than my first reaction” 3 of 5 bubbles
Review of BEST WESTERN PLUS New Englander

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BEST WESTERN PLUS New Englander
Ranked #8 of 11 Hotels in Woburn
California
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Better than my first reaction”
3 of 5 bubbles Reviewed August 5, 2012

My wife and I stayed in the Best Western Plus New Englander for 3 nights in early August, 2012. We were visiting family in Medford and just wanted an acceptable place with a reasonable price and in a safe area. We chose this hotel based on cost/value comparison and TA reviews. The hotel is apparently expanding so the front looks a little messy and depressing. Don't let that bother you as it did to me when I first drove in. Would I return in the future? Yes.

General comments:

1. About 15 miles from the airport. Much less from downtown Boston. Close to freeway.

2. Acceptable size room. OK comfort. Has TV, Wifi, alarm clock, microwave oven, frig, heater/AC unit. The bed is a bit hard but it did not bother me at all. The half-size pillows have got to go. There is a good size safe in the room but they charge $1.80 (?) per day for using it. Come on Hotel, don't be petty. The darn thing is just sitting there whether I use it or not. (I didn't use it.) There is also a small gym and a pool.

3. Acceptable continental breakfast if you are not too picky. Excellent gourmet coffee though. They do replenish the coffee and food when run out. They have bread, muffins, yogurt, cereals, bananas, apples, sausage patties, potatoes. The scramble egg and potatoes could be cooked from the packaged stuff(?)

4. Reliable wakeup calls. Friendly staff.

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HankCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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492 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Beirut, Lebanon
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed July 11, 2012

The Hotel was good in general but for some reason there was a smell in the elevator and one of the rooms we stayed in. We moved twice because we were booking every day seperately and the hotel was about full so only one of the rooms had a smell and we had to keep the door open for a while to air it out. Breakfast was good in general too but the eggs had no taste. Although there was a load of kids and a conference going on there weren't any noise in the halls. Also they seem to be adding on to the hotel and we weren't bothered by any noise. Staff were helpfull and cooperative. So we had a positive experience and will stay there again. The location was good if you are visiting the Boston area.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chadi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cork ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 9, 2012

Stay here for a few nights in the middle of June .Read the reviews was a bit woorried.Had a fine stay and would go back again .

  • Stayed June 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank rebeve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed July 9, 2012

I highly recommend this property. The location is great. There are a couple of restaurants across the street and its only 20 minutes away from Boston. If you are looking for a hotel that is close enough to the city that is very convenient, this is the one. Breakfast was very good as well.

  • Stayed August 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank travelchick321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N. Andover
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 5, 2012

This is a nice and comfortable hotel. It does need a little bit of touch up, but overall a great stay! Great staff, always friendly and helpful. Housekeeping is excellent, they take great pride in making those fans with towels and tissue. We had lost power at home and were forced to stay overnight and they were just amazing. Great breakfast, free internet, free shuttle to restaurant and back, nice swimming pool, we loved it. We will definitely consider bringing our friends from out of state when they come to visit.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michaela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White River Junction, Vermont, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 2, 2012

Dont leave your room after 6 am you will be considered checked out. On a saturday I left my room at 8 am to go down for breakfast. I came back at 8:30 and my stuff had been removed by the house keepers. When I got my stuff back my tablet computer was broken and not working. I was told that because they do express check out at 6am the housekeeper assumed I had left. The end result they offered to pay HALF of the cost of my new tablet because they are not responsible for items left in the room even tho it was thier employee who took and broke it!

  • Stayed June 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank VtFarmboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN PLUS New Englander, responded to this review, July 10, 2012
Dear Sir,

Thank you for taking the time to submit your review online. We appreciate your business and your opinion is very important to us. Please rest assured that we are taking this matter very seriously and we are truly sorry for the inconvenience. We have new policies in place that will prevent things like this from happening in the future. Our guests' satisfaction is our Number One priority and we are working towards improving every guest's experience at our hotel.
Thank you again for your time and consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed June 28, 2012

Do not understand the "PLUS" in the name. Lots of minusses instead:

Fitness room a disaster, treadmill never functioned, lightest weight was 12 lbs and only one, etc etc.

Staff ambivalent about negative comments. Requested top floor and never got it.
In the breakfast room the help was pushing trash down the garbage bins with their bare hands and then replenishing the breakfast items with ungloved hands.
Room quite small for a Best Western

  • Stayed June 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank DVMOUSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS New Englander

Property: BEST WESTERN PLUS New Englander
Address: 1 Rainin Rd, Woburn, MA 01801 (Formerly Four Points by Sheraton Woburn)
Phone Number:
Location: United States > Massachusetts > Woburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Woburn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS New Englander 3.5*
Number of rooms: 99
Official Description (provided by the hotel):
Discover the BEST WESTERN PLUS New Englander in Woburn, Massachusetts, a AAA Three-Diamond award-winning hotel, which offers guests friendly customer service to make any stay a memorable one. This full-service Woburn hotel offers well-appointed guest rooms each featuring cable satellite television with HBO® and high-speed Internet access. Hotel guests are welcome to enjoy a complimentary full breakfast and complimentary newspaper each morning. Other hotel amenities include an indoor heated swimming pool, fitness center, business center offering complimentary email access, free parking and shuttle service to Anderson Commuter Rail Station. The BEST WESTERN PLUS New Englander also offers 4200 square feet of state of the art meeting facilities that include two ballrooms and an executive boardroom that accommodates up to 200 guests. ... more   less 
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Also Known As:
Best Western Plus New Englander Hotel Woburn
Best Western Hotel Woburn
Best Western New Englander
Best Western Woburn
Woburn Best Western

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