Nice place. Fundamentals are acceptable. Due to limited staff to assist guest, they tend to cut short their responsibility in satisfying a customer.
A complaint for a not working telephone, they charged the cost of replacing the phone to the guest. The house engineer alleged that it was damaged by the guest himself. The guest requested for a dialogue/further check, nothing happened on the next 6 days. A day before check out , the replacement phone was discovered to be not working too. Again, reported to the front desk.
Requested for housekeeping. Coffe maker glass got lost...an ash tray missing. Reported the incident, answer : " we will check ". Nothing was checked.
The last compromise : " we will refund the damaged phone charge after our investigation ". How can you tell that to a guest who is leaving and will be 8000 miles away in the next 48 hours?
Generally, the staff are OK but just can't handle cases cited.
I, being the guest is not happy. It was a bad experience.
- Official Description (provided by the hotel):
- A one-of-a kind hotel, Residence Inn by Marriott Boston Woburn offers a comfortable, stylish retreat at a substantial value. Each studio, one or two bedroom suite has fully equipped kitchens, separate living, dining and sleeping areas, with ample space for relaxing or entertaining. Enjoy complimentary hot breakfast buffet daily and join us Monday-Thursday for weekday socials, ideal for socializing and networking. There are no hidden fees or charges at our hotel. ... more less
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- Also Known As:
- Residence Inn Boston Woburn Hotel Woburn
- Residence Inn Woburn
- Woburn Residence Inn