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24 - 29 of 551 reviews
Reviewed April 6, 2019

As part of a large group staying at the Inn, we had superb service from check-in to check-out! Michele was able to assist with recommendations in town, which was great for this Aussies' first time in Williamstown!

Lucas was our MVP for our conference His service was absolutely fantastic, handled all our orders like a pro, introduced me to Josh Turner music and can belt out a good tune!

My room was always very well cleaned and was quite spacious. Would have loved a fitness centre, but I hear that is coming with the new Inn.

Looking forward to the new Inn!

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Jen_Luu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrickH, General Manager at The Williams Inn, responded to this reviewResponded April 7, 2019

Dear Jen_Luu,

Thank you for taking the time to write a review. I am so happy to hear Michele, Lucas, and our housekeeping team made you first visit to Williamstown an enjoyable and memorable experience. The new hotel/restaurant opens this summer and we will have a fitness center. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2019 via mobile

I had the pleasure of staying at your Inn last week and had a great time. I was part of a large group that enjoyed 3 days in your facility.

Your staff could not have been any greater. From check in to check out, every attention was given to make us feel welcomed and valued.

Upon check out, Megan and Michele showed genuine concern that our needs had been met. They were friendly, professional and funny and a perfect end to a long weekend.

Lucas poured a generous drink (or 10) and juggled tons of orders without a single fluster. He was awesome.

Thank you for hosting a great weekend.

Date of stay: March 2019
Trip type: Traveled on business
Thank LovesToStayHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrickH, General Manager at The Williams Inn, responded to this reviewResponded March 29, 2019

Dear LovesToStayHome,

Thank you Thank you, we are so delighted that you and your group had an enjoyable conference at The Williams Inn. I am so very happy to hear that our staff provided professional and quality service. All of of our hard work is well worth it when we receive reviews like this. We look forward top seeing you in the new Williams Inn when we open later this summer.

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Reviewed March 26, 2019

Parts of the hotel were wonderful, my biggest problem was the rooms were small and in many needs of updates, Furniture should be updated. Bathrooms small. Rooms small. Not a lot space for 3 people in one room. Staff wonderful.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 689timothys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrickH, General Manager at The Williams Inn, responded to this reviewResponded March 26, 2019

Dear 689timothys,

I am glad you found our staff and parts of the hotel wonderful. I'm not sure which room type you where in but we do based on availability have other room types that may provide you more space. At this time we are not updating anything as we are moving out and into our bran new hotel/restaurant scheduled to open Summer 2019. We look forward to you visiting the new property.

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Reviewed March 26, 2019

The staff is friendly, the food is fine and the location is great, but this is one tired, threadbare property. There is a (good) reason the College is building a new hotel nearby. BTW, if the new hotel has a pool (this one has a small one), it needs to open well before 8am and your guests need to be able to swim without a lifeguard present (esp since they don't get in until mid morning).

Room tip: All rooms are quiet. The whole town in quiet.
Date of stay: March 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank JS2841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrickH, General Manager at The Williams Inn, responded to this reviewResponded March 26, 2019

Dear JS2841,

I am glad you found the staff friendly, the food and location great. Yes, our building over the decades have seen better days but we do our best to keep everything cleaned and well maintained. The new property will have a fitness center only and not a swimming pool. We hope you get a chance to visit the new hotel/restaurant when we open later this summer.

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Reviewed March 25, 2019

We had a charity event there and were disappointed that we were charged a lot more than what was originally promised. Our participants were not allowed to sit in the dining room and they blocked off half the tables in the bar for no one. We were all crowded to one side. They ran out of food and several kinds of liquor. Staff started announcing "one sandwich only." Lots of people in the group went out to restaurants because they didn't have enough food.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Resort47847040196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrickH, General Manager at The Williams Inn, responded to this reviewResponded March 29, 2019

Dear Resort47847040196,

I'm sorry that you feel you did not get what you received. I believe you responded to the wrong property as your description does not reflect any event that we have had. We recently hoisted a medical conference not a charity event and most of the reviews from that event has been mostly 5's. I would be happy to discuss this with you via phone or email if you choose to reach out. I can assure you we would not announce "one sandwich only" and we have a full bar so in a case of running out of a particular beverage, we would have multiple options to recommend.

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