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“Great hotel but strong smoke smell”

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Hampton Inn Fall River/Westport
Ranked #1 of 2 Hotels in Westport
Certificate of Excellence
Conway, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel but strong smoke smell”
4 of 5 bubbles Reviewed May 14, 2014

The service is great and it's a very nice hotel in a convenient location. It was quick and easy check-in and out and the front desk people were very friendly and efficient. The rooms are typical hotel rooms but they were clean and the mattresses are very comfortable. The complimentary breakfast was good with quite a few options. The only negative is that even though the rooms are smoke-free, there is still a strong smoke smell. We didn't bother complaining about it because it seemed to be pretty much in all the rooms and we were attending a wedding and knew that we wouldn't be in the room until quite late and we would be leaving early in the morning. If I were to stay there again, I would definitely ask to make sure that the room we reserved did not smell like smoke.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Jillymac50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, May 15, 2014
Good Morning Jillymac50 from Conway, New Hampshire,

Thank you for taking time to write a trip advisor review! We also appreciate your 4 dot rating. We will share your feedback with front desk on the convenient, easy checkin and friendly front desk staff. Housekeeping will appreciate the comments about the clean and comfortable guestroom.

We apologize for the strong smell of smoke, as you know we are a non-smoking facility. We do fine guests for smoking in their guestrooms however many times it is challenging to catch them in the act unless other guests share this information. In the future, please share this information so we can change your room.

Thank you.

Best regards,

Jodi Boland
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 reviews from our community

Traveler rating
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    32
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Northborough, Massachusetts
Level Contributor
3 reviews
4 of 5 bubbles Reviewed April 29, 2014

This hotel was nice and the staff was friendly and courteous when I was there. I travel weekly and this hotel is clean - it's frankly better than many Hampton inn's and holiday inn/HI Expresses I stay at. I was comfortable there and stayed for at least 3-5 weeks without complaint.

Unfortunately, I've needed a receipt for a one week stay from more than 4 months from this hotel and have called at least a half dozen times and left a message to get a receipt. I've left messages with the front desk who can't seem to find a receipt and I've left messages for the manager or their finance person who have not been able to call me back. I've consistently followed up with them at least weekly for the last month and sporadically for the last 3-4 months. It's a hilton hotel. It shouldn't be this hard to get a receipt.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mazen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, May 2, 2014
Dear Mazen from Northborough Massachusetts -

We appreciate the time you took to write a trip advisor review about our hotel.
It is nice to know that our staff was friendly, courteous and that our hotel is cleaner than many other Hampton Inn's and Holiday Inn Expresses that you have stayed in.

We receive many requests to have receipts faxed or emailed after a guest has stayed with us. I would like to help you resolve this challenge, could you please call me personally and I would be happy to locate the receipt and send it to you, either via fax, email or us mail. I can be reached at 508-675-8500 x106.

Thank you.

Best regards,

Jodi Boland
Director of Sales
508-675-8500 x106
jodi.boland@hilton.com
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Washington, United States
1 review
3 of 5 bubbles Reviewed April 25, 2014

I have family in Fall River, so I stay here a lot. The only comparable hotel is the Holiday Inn Express in Swansea. Avoid the Comfort Inn, it's dirty and has horrible service. Anything else is a motel.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, May 2, 2014
Dear Kerry G from Washington,

We certainly appreciate the time you took to write a trip advisor review, thank you.
We value your business and are pleased you chose to stay at The Hampton Inn. Looking forward to your next visit. Enjoy the spring.

Best regards,

Jodi Boland
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 24, 2014

Very nice location and efficient staff. Rooms were clean and comfortable and there is huge parking in a state where that is always a problem. For what we were there for it was fairly central. Had a great time.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jaskaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, May 2, 2014
Dear Jaskara from New Orleans,

We very much appreciate your trip advisor review.
Thank you for taking the time to write it. We are pleased you enjoyed our nice location, efficient staff and clean/comfortable rooms.

We hope you will visit us again in the near future.

Best regards,


Jodi Boland
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 18, 2014

The Hotel is very clean. No funky smells. My room was very clean and pleasant smelling. The only down side to my room 208 was the huge gap alone the door. I heard everyone and everything that went down the hall. So I would wake up every time some one spoke or slammed a door. The bathroom was nice and clean. The bed was clean and comfy. All in all a good stay.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Nigel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, April 21, 2014
Dear Nigel from Gainesville,

We very much appreciate your trip advisor review, thank you for taking time to write it.
You comments about cleanliness are important and we will share that with our housekeeping staff and maintenance. With regard to the gap in the door I will alert the maintenance department, perhaps there is something we can do to buffer the noise and fix the gap.

We look forward to seeing you in the future, if your travels bring you back to this area.

Best regards,

Jodi Boland
Director of Sales
Hampton Inn Fall RIver/Westport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enfield, United States
1 review
3 of 5 bubbles Reviewed April 15, 2014

Our package included, dinner coupons, coupons for wine tasting and champagne. Upon arrival none of this was ready, had us wait in our room, after 30 minutes had to go back down and ask. Next morning no one new we were supposed to get wine tasting coupons I had to ask for those also. And our champagne was warm had to put ice in a glass, You would think for a romance package this would all be in our room waiting for us.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, April 18, 2014
Dear Frank B from Enfield CT,

Thank you for taking time to write your trip advisor review. We apologize for seeming unorganized for your Romance Package. We appreciate your feedback regarding the chilled champagne, waiting in the room for your arrival.

If you return back to our area, please call me personally 508-675-8500 x106.

Best regards,

Jodi Boland
Director of Sales
Hampton Inn Westport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beacon Falls
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed April 8, 2014

This is one of our favorite hotels to stay at when we are visiting relatives in the area. The staff is friendly, helpful, knowledgable about the area, nice views of the bay, our room was on the 4th floor facing the south side, nice walking / bicycling trail along the lake not too far from the hotel.
The television channel & movie selection has increased dramatically since last year.

Room Tip: Nice views from the 4th. floor.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, April 11, 2014
Dear David F from Beacon Falls,

Thank you for time to write a trip advisor and award us with 4 dots. We are pleased that we are your favorite hotel when visiting family in this area. Our staff will be pleased to know that you commented on friendly, helpful and knowledgable about the area. We will make sure they receive those positive comments.

We look forward to your visit again in the near future.

Best regards,

Jodi Boland
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Fall River/Westport

Property: Hampton Inn Fall River/Westport
Address: 53 Old Bedford Rd, Westport, MA 02790-3504
Phone Number:
Location: United States > Massachusetts > Westport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Westport
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Fall River/Westport 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Hampton Inn Fall River/Westport Hotel Westport
Hampton Inn Westport
Westport Hampton Inn

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