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“Staff is great, room not so much.”

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Hampton Inn Fall River/Westport
Ranked #1 of 2 Hotels in Westport
Certificate of Excellence
NH
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Staff is great, room not so much.”
Reviewed November 20, 2013

The staff there was wonderful! It was our room that needed some attention. It WAS clean, don't get me wrong. It was just the smell due to poor/no ventilation. Breakfast was so/so. It was very conveniently located to the hospital that we needed to be at.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank serpnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, November 22, 2013
Dear Serpnt,

Thank you for staying with us and thank you for writing a trip advisor review. We want to thank you for your time. We appreciate the nice comments about staff, the cleanliness of the room and the location, we will relay the information to our staff. In terms of the room being poorly ventillated. We would have to understand more specifically what the challenges are. We did not receive complaints about the air cooling/heater not working. That would take care of the air ventillation system in your guestroom. We are upgrading our breakfast next month with a variety of different, more freshly prepared items.

We hope you will visit us again and enjoy your Thanksgiving.

Best regards,

Jodi Boland
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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743 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
boston, United States
2 reviews
Reviewed November 12, 2013

try to stay just at Hampton Inns. I find they are the cleanest and safest. My favorite is the Westport Hampton Inn. Staff is always cheerful and pleasant. Feel very safe, rooms very clean, well appointed

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, November 13, 2013
Dear Nancy R ~

Thank you so much for your kind words and 5 dot response. We will be sure to share your nice comments with our staff. We do take the business of hospitality seriously. We appreciate you noticing that and sharing it.

Enjoy the upcoming Holidays.

Looking forward to your return!

Best regards,

Jodi Boland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, NH
Level 6 Contributor
138 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 11, 2013

When making my reservation, I chose the King size room, non-smoking, and after reading the amenities, assumed that we would get a small refrigerator and microwave. Upon checking in, and our room did not have those items, we called down to the desk and were told that the room we reserved was a "Standard" room, not a Guest Room - if you read the Amenities page off the Main Hotel page, there is no indication that these two room types are in place. We were able to get a mini-fridge, so the response for this item was good.
Second issue - checkout at noon, late check-out is at 1:00. Again, it is not written in the Hotel details the time for late check-out, or if there is an option to pay a pro-rated price to stay for a few extra hours (until 3 or 4pm). When I inquired about this at the front desk, I was told rather rudely that they could not accommodate anything beyond 1:30, as the cleaning staff had to get to the rooms. As I travel frequently, all this is known to me, and I fully understand the need to clean the rooms. I have an issue with how this was presented, and the lack of working with the customer to find a better option.
In the future, if this is the only hotel option in this area, I will stay here, but in dealing with other Hilton Honors hotels in the past, this is far from the standard that I expected from this hotel chain.
Final Issue - making the reservation from the web page - after finding oue we had a "Standard" room, and that these room are not equipped with the amenities as listed for the Guest Rooms, I went back online to go through the reservation process again, and noted that there are extra links that do describe the room details. Suggestion: either make it known that some of the rooms at the hotel will not have the full list of amenities, or update the hotel to include the amenities in each room. While this is a destination area for a lot of travelers, there are still those of us who like having a refrigerator in the room and the option to have dinner in and a place to store extra food.

Room Tip: Online reservations: Be careful and read everything about the room before making a choice - there ar...
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, November 13, 2013
Dear Scott from Dover NH ~

We appreciate your trip advisor review. While I am not sure which website you booked your reservations through, however we do have several different types of room categories. Through our Hampton Inn Fall River/Westport brand website we have several categories listed: King Standard, King Study and Double/Doubles. Upon careful review of our Hampton Inn website our categories are listed with description: King Standard does not reference a refrigerator or microwave, our King Study description does list a refrigerator and microwave. Perhaps in future booking a room with a King Study would be the type of room you may expect. We are happy that our front desk was able to accommodate your need for a refrigerator.

Many hotels have a check out time of 11:00AM, our check out is 12:00PM as you experienced. We apologize for the reaction you received from our Front Desk. If there are a large amount of requests for late check out, it does become challenging to properly clean and prepare a hotel for the next guest checking in at 3PM that same day.

We hope that you will give us another try if you return to the Westport on another occasion. Please call me personally.

Thank you,

Jodi Boland
Director of Sales
508-675-8500
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Sherman, Connecticut
Level 6 Contributor
177 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed November 9, 2013

Whenever I travel, if there is a Hampton nearby, I book it. The beds are so comfortable. I wouldn't stay here for the breakfast but you can;t really complain since it is free.

Everything is clean and net and comfortable. A good deal!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Elly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, November 11, 2013
Dear Elly B from Wilton, CT~

Thank you for taking time to write a Trip Advisor review. We certainly appreciate your nice comments about The Hampton Inn brand and our hotel specifically. As a Hampton Inn brand, part of the Hilton family we have very high standards that we must uphold.

We hope you visit us again soon. We wish you all the best over the upcoming holidays.

Best regards,


Jodi Boland
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscle Shoals, Alabama
Level 5 Contributor
95 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 2, 2013

Very well located between Cape Cod MA and Newport RI. Close to shopping, restaurants, etc. Well appointed, clean rooms; well stocked bathroom; friendly staff, possibly the BEST complimentary breakfast ever served in a hotel, daily papers; almost makes you want to move in permanently. Absolutely nothing negative; all positive. A plus was the wonderful Senior ladies we met who were here for their annual Miss Sr. Sweetheart pageant. What a fun-loving bunch of beautiful ladies! And we still got a great night's sleep in our very quiet room.

Room Tip: Our room was on 3rd floor; very quiet.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Southernnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, November 4, 2013
Good Day Southern Now ~

Glad you found us! We are a great location if you have a list of spots that you want to hit in the Southeastern part of New England. We are inbetween Cape Cod, Plymouth, Newport and Providence. Easy access to all of those places with in 45 minutes time frame. We are pleased you enjoyed the Senior Sweethearts. We look forward to their pagent every year. It truly is something very special.

Thank you for taking the time to write a review, we appreciate it!

We look forward to seeing you again soon.

Best regards,


Jodi Boland
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, United States
Level 5 Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 31, 2013

I have stayed here year after year and it keeps on getting better. Staff is so helpful and willing. I could not find my computer cord (on the floor) but I did not want to crawl around and look, however the assistant manager did it for me. They are always there for you.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank idaw155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, November 4, 2013
Dear Lady Ida,

We so value your trip advisor. Thank you for your kind words. We take the hospitality business seriously and we are so pleased we were able to help you during a mini-crisis. Losing a computer cord can be a life line to the outside. Glad to assist.

Enjoy your Thanksgiving and holiday season and we look forward to seeing you again soon.

Best regards,


Jodi Boland
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, AL
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2013

We picked this hotel for its proximity to both Cape Cod and Newport for excursions on a trip to Boston. We were very pleased with the property and the staff, and the location was perfect for our needs.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank JHR1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIW02790, Director of Sales at Hampton Inn Fall River/Westport, responded to this review, October 30, 2013
Dear LHR 1954 -

We appreciate the time you took to write a Trip Advisor Review. Thank you for your 5 dot rating!
You are correct about our location, we are well suited if you have a number of locations that you want to visit in Southeastern Massachusetts and Rhode Island.

We hope you will have an opportunity to visit us again soon.

Best regards,

Jodi Boland
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Fall River/Westport

Property: Hampton Inn Fall River/Westport
Address: 53 Old Bedford Rd, Westport, MA 02790-3504
Phone Number:
Location: United States > Massachusetts > Westport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Westport
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Fall River/Westport 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Hampton Inn Fall River/Westport Hotel Westport
Hampton Inn Westport
Westport Hampton Inn

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