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“a disgusting place”

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Quality inn Westfield
Ranked #2 of 4 Hotels in Westfield
Sherrill
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“a disgusting place”
Reviewed July 7, 2005

What a nightmare! This is a filthy place! Our mattress was soaking wet...argh! We don't want to even think about the horrendous health issues this opens up.Ugh! When we complained no one seemed to care. We asked to have our room changed and were told there were no more rooms available, but when we threatened to leave and go elsewhere all of a sudden another room appeared empty. The desk service was terrible! The second room we were put into was equally disgusting. Yellow stains covered the external and internal parts of the toilet. Mildew was on the bathroom tiles. All in all...this is just an over all disgusting place. Never again!

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank mjbSherrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgewestfield, Webmaster at Quality inn Westfield, responded to this review, April 13, 2011
Dear Guest,

Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area.

Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following steps were taken:

1) Desk service staff received additional training in the courteous, considerate way in which our valued guests are to be treated.

2) Housekeeping staff received additional training in the level of cleanliness required of them as our employees.

I hope that the next time you stay in our area, you will once again choose to stay at EconoLodge Inn & Suites. I think that you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
A TripAdvisor Member
Reviewed June 24, 2005

Oh my goodness, where dO I begin?? This was the most discusting place I have ever been. Cigarette burns on the toilet seat, stains on the blanket, hair everywhere! Me and my daughter had to clean it ourselves. We had no choice but to stay there because everywhere around that particular area was sold out! We called and asked for bathroom tissue and they said no one was around to deliver it, so can we come down and get it? The whole entire place should be considered just and old truck stop, the only thing they had going for them was the wendy's across the parking lot. It was a horrid, horrid experience! Please don't take your children there especially, even though 6 flags isn't too far!

  • Stayed June 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgewestfield, Webmaster at Quality inn Westfield, responded to this review, April 13, 2011
Dear Guest,

Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. I am sorry that you and your daughter ended up cleaning your own room, that is certainly not our intention for our valued guests.

Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following actions were taken:

1) The desk staff received additional training in the courteous manner in which they are to treat our valued guests.

2) Housekeeping staff received additional training in the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at EconoLodge Inn & Suites. I think you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality inn Westfield

Property: Quality inn Westfield
Address: 2 Southampton Rd, Westfield, MA 01085-1320 (Formerly Econo Lodge)
Phone Number:
Location: United States > Massachusetts > Westfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Westfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality inn Westfield 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Quality Inn Westfield Massachusetts conveniently located on route 10/202 off exit 3 on I-90. This Quality in is just minutes away from downtown Westfield and Springfield, and several area attractions including: The Westover Air Force Base, NaiSmith Memorial Basketball Hall of Fame, Eastern States Exposition, Six Flags New England, The Mass Mutual Center, Yankee Candle, and the Holyoke Mall. The Quality Inn is a completely Smoke Free and Pet Friendly perfect for business travelers, families and individuals seeking quiet, clean, and friendly accommodations in Westfield Mass. We invite all our guests to enjoy our complimentary Q breakfast hot and fresh every day. Stay connected with coworkers, friends, or family with our free hi-speed wireless internet, and business center. Or take some time out to relax in our outdoor seasonal pool. Also, be sure to check out our great special offers, and packages. For Corporate and Group rates please contact our Director of Sales for more information. ... more   less 
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Also Known As:
Econo Lodge Westfield
Westfield Econo Lodge
Econolodge Hotel Westfield

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