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Holiday Inn Express Hotel & Suites Westfield
Ranked #1 of 4 Hotels in Westfield
Reviewed September 4, 2012

We only stayed here one night, on our way through to take my son back to college. This hotel was ok. It needed some updating but overall was very clean. The staff were nice and helpful. Our room air conditioning was not working properly but when I mentioned it during checkout, the woman was very nice and said they would look at it. We got the gov't rate, however, I would not have wanted to pay the regular rate as this hotel is definitely not worth $159/night. The breakfast was ok. The scrambled eggs were not real, but the other food they offered (bagels, cereal, english muffins) were all good and a nice perk.
Overall, since the hotel was right off the exit and with a gov't rate was worth the money. I've stayed at Holiday Inn Express before (in Vanderbuilt, TN) and this one was definitely a disappointment. However, it was for one night and clean.

  • Stayed: September 2012, traveled with family
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Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this reviewResponded September 27, 2012

Dear sldingman,

Thank you for staying with us and leaving a review. I am pleased that you liked the cleanliness in our hotel and our staff were nice and helpful during your stay with us. I apologize about the issues you experienced with our air conditioning unit. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. While we understand that your stay was less than satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Lera M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (181)
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121 - 127 of 181 reviews

Reviewed September 2, 2012

Hotel is conveniently located just off the Mass Turnpike (I-90) only about six miles from the intersections of I-90 and I-91. The beds were comfortable. The room and hotel in general were clean. Friendly staff.

Only issue in our room was the HVAC unit. It was either too hot or too hot. An adjustment on the wall mounted thermostat of only two degrees swung the room temperature completely the other way. Even in between cooling cycles was crazy. When the unit was off, the room would get warm/humid. As soon as the unit came on, it felt like the Arctic wind. It could have just been a problem with the unit on our room.

But even with the HVAC unit problem in our room, I have no problems recommending this hotel. It is convenient to both Springfield and points north like Amherst and the University of Massachusetts. If you have a UMass student like we do, why stay at the Amherst Holiday Inn Express and pay $30-40 more per night? It's about 20 easy interstate miles closer, but the quality is about the same and you pay a lot more for it.

  • Stayed: August 2012, traveled with family
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Thank KenS9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2012

We used this hotel as a stopover on a trip from PA to NH; the location was convenient to the Mass Pike. The front desk clerk was very nice and suggested a local restaurant that was good. The lobby and breakfast area were typical of the brand. This is a relatively new hotel and the room was clean. My husband and I found our bed hard and uncomfortable. Our daughter said the bed was ok but the mattress pad crinkled every time she moved. There were no towel racks in the bathroom so there was no place to put wet towels. The breakfast was typical of the brand - nothing special. The scrambled eggs were not very appealing looking and had little taste. There was no waffle maker that is often available at other chains. Overall, this was an adequate hotel for the price paid.

  • Stayed: August 2012, traveled with family
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Thank Galear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this reviewResponded September 7, 2012

Dear Galear,

Thank you for taking time out of your busy day to leave us a candid review. It is a great pleasure to read you found our location convenient to your needs and had a pleasant experience with our hotel staff. We are very proud of our hotel and our high standards for service, cleanliness and quality. I am sorry to hear that we fell below your expectations. Please accept my apologies that you were not fully satisfied with the condition of the room, housekeeping services received and breakfast options. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Again, thank you for you feedback. We are looking forward to welcoming you back.

Sincerely,

Zelyn N
Case Manager
IHG Care

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Reviewed August 20, 2012

Called hotel directly, Asked for quiet room away from highway traffic, received room facing Highway,and main entrance.Every vehicle using the road in front of Hotel can easily be heard inside the room. Bathroom fan does not shut off, runs constantly, air conditioner does not shut off regardless of the temperature setting.The carpet in my room was filthy. My bare feet picked up dirt and grunge from carpet. Called to move to a quieter room, was told I could, waited to hear about the move, had to call the desk...again.. "hotel was sold out". No rooms to move to. Main entrance was dirty, 1st impressions, same with elevator. Hallway on 3rd floor carpet stained.Tried to find a table that had been cleaned in the breakfast room, could not.There were lots of empty tables, and places to sit. Upholstered furniture in breakfast room is filthy, stains everywhere. Hotel is stated as New, not maintained like other HIX's that I stay at. This one has been crossed off my list.

Room Tip: I chose this hotel because of it's age and brand. If you are travelling West, keep driving. If y...
  • Stayed: August 2012, traveled as a couple
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Thank k1787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this reviewResponded September 6, 2012

Dear k1787,

Thank you for your detailed review regarding your experience. We are always working to be the best we can be and improve on our level of service. The feedback we received from our guests, like you will help us to accomplish this. Our hotel makes every effort to honor requests, unfortunately there are times when requests are unable to be accommodated due to varying circumstances. I'm sorry the hotel was unable to honor your request and your stay was negatively impacted by the outside noise and condition of the room. Rest assured that your comments will be reviewed by our team and take actions accordingly. We greatly appreciate your feedback as this is the best resource for improving guest services.

We hope to get a chance of hosting you again and show you the improvements made.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

Our family stayed here the night of August 11th, 2012. The hotel was full and we checked in late after having gone to Tanglewood for the evening concert. The room was clean and comfortable, the bed was VERY comfortable and the hotel services were adequate to meet our needs. They had a free breakfast in the morning, with a good selection, nothing gourmet but certainly filling. My one caveat is that it seemed a little overpriced for what it was, a motel in a parking lot, nothing fancy but was around $200 for the night. I guess that''s what you get for a Saturday in August.

  • Stayed: August 2012, traveled with family
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Thank Emily F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

I stayed at this hotel to attend the funeral services for my sister's husband. I originally booked one night, then decided that I might need to stay for another night. On my arrival I added the second night to my stay.
The desk agent was very courteous and helpful. As it turned out, the second day services and "Celebration of Life" ended early enough in the day for me to return home that day. When I went to check out, the desk clerk originally told me that he would need to charge me 1/2 the room rate, but when I mentioned that my room had not yet been cleaned that day he apoligized for that did not charge me for the second night.
By the way, the "free breakfast" is indeed a nice self serve breakfast. The food was fresh and the staff kept the food replenished.
My only suggestion is that the facility add and anti-slip pad to the tub shower. It was very slippery and might result in a fall.

Room Tip: ask for top floor. The people above me had very heavy footsteps and I heard them walking around afte...
  • Stayed: May 2012, traveled with family
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Thank Skier132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

I'm giving this hotel a 4 star ranking in the context of other hotels of its price, amenities, etc. We stayed for one night after attending a wedding in the Berkshires and it did the trick for us. Basically what we expected for the price. The location couldn't be more convenient off the Mass Pike but you don't hear noise from the highway (or see it for that matter). The hotel was full the night we stayed with many wedding goers and it seemed very quiet to us.

The room was spacious although I found the color scream a bit dreary (browns, greys, etc). The bathroom was a good size but was missing any soap and a bath mat. Minor inconveniences but seemed like funny things to forget to give a guest.

Wifi was excellent and t.v. was good. Front desk staff was friendly and efficient.

Breakfast was very good (cinnamon rolls were amazing!) but they definitely need to buy more tables and chairs. We had to eat in the lobby and people were all over the lobby looking for a spot to sit. And there is tons of available space in the breakfast room.

If you need a place to stay while visiting the Berkshires in the summertime and don't want to stay for a two or three night minimum, this HIE does the trick.

  • Stayed: August 2012, traveled as a couple
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Thank ccrosner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Westfield

Address: 39 Southampton Rd, Westfield, MA 01085-1319
Phone Number:
Location: United States > Massachusetts > Westfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Westfield
Price Range: $129 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Westfield 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Westfield, Massachusetts Hotel Convenient to the Mass Turnpike The new Holiday Inn Express & Suites in Westfield, MA nestled in the foothills of the Berkshires, offers easy access to I-90 and is just a short drive from the city of Springfield and Bradley International Airport (BDL). The 100% non smoking Holiday Inn Express & Suites is just minutes from the Basketball Hall of Fame, Six Flags New England and Blandford Ski Area, the Holiday Inn Express & Suites Westfieldis perfect for families or individuals who are looking for lodging in Westfield. A short drive will bring you to the Quadrangle in Springfield, home to a variety of museums. For those who love to shop, we are also close to Holyoke Mall. Conveniently located near Atlas Copco, Mestek and General Dynamics as well as Noble Hospital, Amelia Park and Westfield State College. Our Westfield, MA hotel is ideal for business travelers who plan to attend meetings in Westfield. We can host your next event in our meeting room and help you stay connected with our free high-speed Internet access. While lodging in Westfield, MA take the time to enjoy a swim in the heated indoor pool or work out in the fitness center. You can eat well every morning at our free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great Westfield hotel deals and book your stay. ... more   less 
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Holiday Inn Express Hotel And Suites Westfield
Holiday Inn Express Westfield

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