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“Good, clean rooms; Poor dining options”

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Courtyard by Marriott Boston Westborough
Ranked #6 of 8 Hotels in Westborough
Reviewed March 8, 2014

I have stayed here 2-3 times for short 2-3 day trips in Nov-13 and Jan/Feb 2014. The rooms are fine. Clean, comfortable. They have a sofa and a work-desk, and a reasonable TV. Bed was comfortable.Bathroom was clean - good hot shower. Sink it outside the bathroom so it is convenient if two people are staying at the hotel.

The real problem is that there is no viable food. There is one small cafe which serves coffee, sandwiches and simple food - but the service there is very, very slow. Even picking up a coffee and a banana during breakfast took 10 minutes, because there is only one person manning the counter and making the food. If someone else orders eggs - the person at the counter is gone for 10 minutes to make the food and you can't even get your banana. Same for dinner - took 10-15 minutes even to get the attention of the waiter. Basically, understaffed. There is no room service either...

  • Stayed: February 2014, traveled on business
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Thank Gus263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
496SANDRAM, Front Office Manager at Courtyard by Marriott Boston Westborough, responded to this reviewResponded March 10, 2014

Dear Valued Guest,

Thank you for your recent comments regarding your stay at the Westborough Courtyard By Marriott. I apperciate your valuable feedback and will share your comments with my staff to ensure we continue to provide a clean and welcoming enviorment for all of our guests.

We hope that if your travels bring you back to the Westborough area we are your hotel of choice.

Thank you,
Megan Sullivan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 - 76 of 145 reviews

Reviewed March 4, 2014

This is a classic Courtyard hotel, with decent sized rooms. All is clean and well appointed. The restaurant is very limited in size and scope. They assume that most people will eat outside the hotel. Unfortunately, unless you have a car, getting access to other places us not easy. The hotel is at least a mike from any restaurant, other than the decent pub-like restaurant in the nearby Hilton Doubletree. It is a good place to stay if you plan to visit one of the nearby companies. But there is no other reason to patronize this hotel.

Stayed: March 2014, traveled on business
Thank pandalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
496SANDRAM, General Manager at Courtyard by Marriott Boston Westborough, responded to this reviewResponded March 5, 2014

Dear Valued Guest,

Thank you for your feedback. I appreciate the positive comments regarding our team at the hotel and that you found the hotel clean and well kept. We appreciate you taking the time to review our hotel and hope to see you back in the near future.

Sincerely,

Sandra Miller
General Manager

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Reviewed February 22, 2014

Hotel was clean and well located fir my business trip.
Rooms were pretty standard and as expected for this brand.
Very limited breakfast menu and staff couldn't cope when there were more than 2 or 3 people trying to order at the counter.

Room Tip: Stay away from rooms near the lift as the doors and mechanisms are very loud!
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  • Stayed: February 2014, traveled on business
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Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
496SANDRAM, General Manager at Courtyard by Marriott Boston Westborough, responded to this reviewResponded February 23, 2014

Thank you for your recent comments regarding your stay at the Westborough Courtyard By Marriott. I apperciate your valuable feedback and will share your comments with my staff to ensure we continue to provide a clean and welcoming enviorment for all of our guests.

We hope that if your travels bring you back to the Westborough area we are your hotel of choice.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

Not great, not awful, just kind of average overall. Rooms are standard Courtyard, a bit tired perhaps but generally clean (I have stayed in several different ones over the past 2 months). Staff range from professional and very competent to somewhat disinterested. Bistro offers your typical fare, again decent but nothing exciting.
Nothing of note in terms of restaurants in the immediate area either. Mandarin is a decent Asian place a mile or so west along RT 9, and Owen O'Leary is fair American/ Bar on Connector Rd.

  • Stayed: February 2014, traveled on business
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Thank BernieG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
496SANDRAM, General Manager at Courtyard by Marriott Boston Westborough, responded to this reviewResponded February 14, 2014

Thank you for your feedback regarding the Westborough Courtyard By Marriott. I appreciate your feedback and hope that if in the Westborough area again soon you allow us to be the hotel of choice for your next stay.

Please feel free to let anyone of the team members know when you are returning and we will ensure that your stay is nothing less than perfect.

Sincerely,

Sandra Miller
General Manager

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Reviewed December 30, 2013

This hotel is located right in the middle of a business park and would be ideal for the business traveler. However, there is virtually nothing nearby (restaurants or otherwise). It is not within walking distance to anything. The hotel offers a Bistro Cafe with a very limited menu. I asked if there was coffee available in the lobby and was told that coffee is offered in your room or you could purchase it from the cafe.
We never received our wake-up call and just barely made it to our destination in time (use your alarm clock just in case).

Room Tip: Our room was located next to the elevator and ice machine and we never heard any noise.
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  • Stayed: December 2013, traveled with friends
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Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2013

If you are staying a few nights in the area, due to work, then this is a good option, the Hotel is located near the office complex, modern decoration, rooms have all the commodities.

The only detail was the toilet, it was not very clean when I checked in

  • Stayed: December 2013, traveled on business
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1  Thank Richomc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

In October a few friends and I headed up to Mass for a few Phish concerts in Worcester and stayed in nearby Westborough. On the road up we arranged for a car service to take us from the hotel and drive us the 10 miles to DCU center in Worcester. However, the car service never arrived and the 3 of us were stranded along with a newly married couple on their way home from their honeymoon. After waiting for 30 minutes and calling numerous the other cab companies, we were all about to give up designate a sober driver for the evening and head to the show.....and then the most amazing customer service act I have ever experienced happened. A hotel employee,RICK, walked outside and said he would squeeze us all into his truck and drive us to the show. Needless to say I'd recommend this hotel to anyone who needed to stay in the area!

  • Stayed: October 2013, traveled with friends
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1  Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Boston Westborough

Address: 3 Technology Dr, Westborough, MA 01581-1728
Phone Number:
Location: United States > Massachusetts > Westborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Westborough
Price Range: $91 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Boston Westborough 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Courtyard By Marriott Boston Westborough Hotel Westborough
Courtyard Westborough
Westborough Courtyard
Westborough Marriott

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