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“The best customer service ever!”

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Courtyard by Marriott Boston Westborough
Ranked #6 of 9 Hotels in Westborough
Reviewed November 30, 2013

In October a few friends and I headed up to Mass for a few Phish concerts in Worcester and stayed in nearby Westborough. On the road up we arranged for a car service to take us from the hotel and drive us the 10 miles to DCU center in Worcester. However, the car service never arrived and the 3 of us were stranded along with a newly married couple on their way home from their honeymoon. After waiting for 30 minutes and calling numerous the other cab companies, we were all about to give up designate a sober driver for the evening and head to the show.....and then the most amazing customer service act I have ever experienced happened. A hotel employee,RICK, walked outside and said he would squeeze us all into his truck and drive us to the show. Needless to say I'd recommend this hotel to anyone who needed to stay in the area!

  • Stayed: October 2013, traveled with friends
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1  Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (140)
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71 - 77 of 140 reviews

Reviewed November 29, 2013

Needed to stay for a few (4) days while house was being worked on. Staff very friendly, rooms were comfortable and clean.
Convenient to major highways (Mass Pike and Route 495).
Would be happy (in more ways than one) to have family stay there when they visit.

  • Stayed: November 2013, traveled solo
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1  Thank DrDon62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

Has been renovated to be inline with the Courtyard setup, breakfast/bar area in lobby, large fitness center with modern workout equipment. Room was nicely decorated. The work desk with fully adjustable workchair is a well-thought-out part of your 'office away from home'. Hotel was quiet, slept very well. Windows can be opened. Adjoining wooded area provided bird songs in the morning, through open window.
There is not that much to do in walking distance. For restaurants, walk to Doubletree or to the part near Hwy-9. Room had two phones, flat screen TV, bathroom, sink separately in front. Minifridge in room with unique feature: by pressing a button inside the fridge it can be turned off for 8 hours, to go into "sleep mode" - excellent idea. (There is another button to boost it for 2 hours).
Complimentary Wall Street Journal and USA Today available in lobby. Yes, recommendable to come back here.
If adventurous: go for a swim in Chauncey Lake (2.8miles drive), sepcial beach for residents, but OK for anyone if outside the fenced area - there was noone else swimming in early September (no lifeguard outside Memorial to Labor Day).
This hotel is convenient for visiting PANalytical and Malvern on Flanders Road (2.2miles drive). No grocery in walking distance.
PS: There is a nice open sand volleyball double-court across the street. Occasionally, this hotel may offer complimentary apples at reception/elevator/fitness room

Room Tip: Rooms facing the front may be most quiet, however did not experience any issues even at back of hote...
  • Stayed: September 2013, traveled on business
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1  Thank usuallyhappytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

I have stayed at this hotel for frequent business trips to Mass. Newly remodeled lobby, gym, and bar/dining area. Free WiFi is good speed and rooms are clean and A/C works well. Provides acceptable basics for travel.

Room Tip: Room closer to the center of the hotel requires less walking.
  • Stayed: September 2013, traveled on business
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Thank MrYancey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

This hotel is located in a corporate park area. If you are looking for a hotel with a view or with anything nearby this isn't the place for you. We stay in courtyards almost every month having 3 children that play travel Sports. This is the worst courtyard that I have ever stayed at. The double size beds were very uncomfortable. The sink and shower were very slow to drain. The TV lost signal every time we changed a Chanel and sometimes just mid show. The Internet was intermittent, never had it long enough to really use it. We just turned our wifi off to make it easier to use our phones. The hallways smelled. And the elevator was old and slow to work. The front desk staff was rude on check in. The manager stepped in and fixed things only after I was completely frustrated.
That all being said it seemed clean enough for a stopover type stay if you don't need any amenities. I will also add that when I checked out I advised the manager to have the wifi and tv signal tested in our room and I received an email apology within 1/2 hour of leaving giving me 2000 points to my rewards account. I appreciated the gesture and thought it was very professional of her to follow up since I didn't really ask for anything.
We usually stay at the Courtyard Marriott in Marlborough which we love. Great staff, great beds, nice rooms and nice lobby, clean (food is not great typical hotel food).

  • Stayed: September 2013
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1  Thank Wdwguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

I was disappointed by the condition of this hotel. Many electrical plugs in did not work. Bed was ok but not comfortable. Carts crammed the hallways during my exit from the hotel. Blowdryer was high on the decible level. Marriott doing a major disservice to coffe drinkers by charging for Starbucks(not the best) coffee in the breakfast area. I refuse to pay for it. Coffee maker in room was pathetic.
Looks like a 2 cup mico maker from china. Had to ask for half and half as the pathetic powder was unacceptable.

Room Tip: not at this hotel
  • Stayed: August 2013, traveled with family
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2  Thank LarryN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

This is a newly renovated Courtyard with the new dining room setup for breakfast, lunch and dinner. The breakfast is good, but sometimes a bit slow. It is worth the wait as the chef brings your food out and it is quite well prepared.

The rooms are the new renovated look and are quite comfortable. The gym was just upgraded and has enough all new equipment to handle the peak times in the morning an the evening.

I would suggest this as a good hotel for any business traveler.

  • Stayed: August 2013, traveled on business
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Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Boston Westborough

Address: 3 Technology Drive, Westborough, MA 01581
Phone Number:
Location: United States > Massachusetts > Westborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Westborough
Price Range: $112 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Boston Westborough 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Courtyard By Marriott Boston Westborough Hotel Westborough
Courtyard Westborough
Westborough Courtyard
Westborough Marriott

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