We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stay away”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Residence Inn Boston Westborough
Ranked #4 of 9 Hotels in Westborough
Certificate of Excellence
Reviewed February 24, 2013

Poorly managed...customers/guests don't matter...we have stayed in Marriot properties for over 17 years, never had a complaint...always wonderful service....this property is an anomaly...poor food, inappropriate behaviour of management...no integrity

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Judyrachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (132)
There are newer reviews for Residence Inn Boston Westborough
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

88 - 94 of 132 reviews

Reviewed February 2, 2013

I stayed here on business for 2 nights. Nothing was very special about it, in fact it could use a little renovation to update it. My room was clean and everything was in working order. I had coworkers in my room for a 2 hour meeting and it was comfortable. Breakfast was very good - scrambled eggs, sausage, potatoes with peppers and onions, pancakes, and fresh fruit. The staff were very nice. I gave this property an "average' rating, because it's a typical Residence Inn with several years of wear. Not sure I will ever have a need to stay here again, but if I am in the area I might look elsewhere to stay.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ArmyNurse2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

We stayed at this hotel and took advantage of the discounts. It made the trip to Shrewsbury easy and pleasant. The great surprise was the fact that they cleaned the windows of the car after the snow storm and provided gloves and ponchos for the weather.
This was an unexpected surprise and very thoughtful.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravellingNature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

Stayed 10/18-10/21 with my boyfriend while visiting family. Stayed in a one bedroom suite. The room was nice, tastefully decorated and clean. Housekeeping always did a great job with our room, never had to ask for extra towels and the room was always cleaned while we were out. Staff is also very friendly. However, there were still some issues. I think the alarm clock is the original alarm clock from when the hotel was built in the 90's. The remote for the tv in the living room turned the tv on and off in the bedroom. It even changed the channel too, so two people could not successfully watch two different tv's at the same time, or one person couldn't sleep and the other person watch tv in the living room at the same time. The mattress was horrendous. I think that was also the original mattress from when the hotel was built as well. Sagging, no support and so uncomfortable! If you are not careful, you and your partner will roll in to the middle! Barely got any sleep all weekend. Disappointed that manager's reception is only Monday, Tuesday and Wednesday at this hotel - any other Residence Inn I've stayed at, it's also on Thursdays. Breakfast wasn't bad, but the staff struggled to keep up - either food was cold or they ran out.
Was the stay bad? No. Would I run back to this hotel? No, I'd check out the prices of the competitors in the area (Westborough, Marlboro, etc) first before I'd book this one again.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Allison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

Stayed here for 2 weeks in 2 stints. first stay the room was in the 2nd floor and it was good and clean. 2nd stint, was given a room in the ground floor. It was not great. Smell was not good and also the bathroom was not clean enough.

Front desk staff was friendly

Room Tip: Not ground floor
  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rgunendran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2012

Had to be in Boston on business for 8 weeks and stayed in a two room suite. Clean and comfortable for such an extended visit. Staff was friendly and very accommodating. Couldn't have asked for a better "home away from home".

  • Stayed: August 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank love2ridehorses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

We stayed at this hotel on a weekend outlet mall shopping trip, essentially passing through after spending the day at the Wrentham Outlet Mall, and it served our needs well. It’s just a short drive north from the mall and is situated far enough from the interstate to be quiet – in fact, it is situated fairly far off on its own, not really close to restaurants or shopping.

On a Sunday, finding restaurants and shopping nearby required a fair bit of driving, hampered by the fact that once you get on the Turnpike Road 9, you can find yourself forced to go west for miles before you get to a place to turn around because of the concrete barrier between each direction.

The room was very clean and in good repair, and the property has had a renovation. Both the evening and morning staff were also very friendly and helpful. The room is also a bargain for the area if you qualify for a government rate.

We would consider staying here again on our next shopping trip.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eric107_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Westborough hotels
0.2 mi away
Hampton Inn Boston - Westborough
0.8 mi away
Doubletree Hotel Boston/Westborough
0.5 mi away
Extended Stay America - Boston - Westborough - East Main Street
Show Prices
Show Prices
Show Prices
0.4 mi away
Extended Stay America - Boston - Westborough - Computer Dr.
1.0 mi away
Courtyard by Marriott Boston Westborough
1.9 mi away
Westborough Inn
Westborough Inn
#3 of 9 in Westborough
206 reviews
Show Prices
Show Prices
Show Prices

Been to Residence Inn Boston Westborough? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Boston Westborough

Address: 25 Connector Rd, Westborough, MA 01581-3916
Phone Number:
Location: United States > Massachusetts > Westborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Westborough
Price Range: $164 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Boston Westborough 3*
Number of rooms: 109
Official Description (provided by the hotel):
The Residence Inn Boston Westborough combines comfort, style, and convenience to provide the ultimate in productivity and relaxation. Our Westborough hotel has perfected the extended stay experience with a convenient location, modern amenities and spacious Westborough hotel suites. As one of the top hotels in Westborough, MA, the Residence Inn Boston Westborough offers guest rooms that are 50% larger than traditional hotel rooms and feature luxury Marriott bedding, full kitchens, complimentary WiFi, large work desks and more. Our Westborough suites offer separate areas for sleeping, living, eating and working. Swim in our seasonal outdoor pool, unwind in our large guest suites, enjoy the company of follow guests at The Residence Inn Mix - our complimentary evening socials featuring local flavors, or hang out in the lobby after a game at Gillette Stadium. Just 8 miles from Worcester, 30 miles from Boston, and 45 miles from Providence, our Westborough hotel is ideal for business and leisure travel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Travelocity, Expedia, Priceline, Booking.com, TripOnline SA, Orbitz, Cancelon and Hotwire so you can book your Residence Inn Boston Westborough reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Boston Westborough Hotel Westborough
Residence Inn Westborough
Westborough Residence Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing