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“Good and good enough”

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Doubletree Hotel Boston/Westborough
Ranked #2 of 9 Hotels in Westborough
Gulf Breeze, Florida
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Good and good enough”
4 of 5 bubbles Reviewed March 31, 2014

Required to stay at this property on business. Staff is friendly and seem to really care. Had problems with my phones - both of them. Reported it to the front desk the next morning (as I couldn't call them, you see) and it was promptly taken care of that day while I was out. Phones were working fine when I returned, and the desk called me once I got back into my room. GREAT Customer Service.

The room is nothing fancy, but adequate. The bed sheets pulled out, which is a pet peeve of mine, but the bed was comfortable enough to sleep well.

Restaurant had good fresh fish and chips, which is a must-order in this part of the country. Wait staff provided good service.

The hotel itself needs some updates. (And for heavens-sake, Christmas was months ago. You may want to take the Christmas decorations out of the glass vase on large table in the entrance/lobby area....)

I would not hesitate to stay here again.

Room Tip: Requested Feather Free room because of allergies and was provided with one that was "smell-free...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review, April 3, 2014
Thank you for taking the time to write a review of our hotel. I apologize for the inconvenience caused by the telephone not working, but I am pleased to know that this was resolved to your satisfaction during your stay. We hope to welcome you back to the hotel soon.

Sharon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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691 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Monson, Massachusetts
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 31, 2014

Due to severe allergies, I requested that the room be feather free. Unfortunately, they stripped only one of the two beds in the room. I stripped the bed down and then sustained asthma problems. It will take days to recover. :(((((

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review, April 14, 2014
Thank you for taking the time to write a review of our hotel. I am so sorry to hear that you had a disappointing stay. Your comments have been reviewed with the appropriate staff members. Again, thank you for your candid remarks.

Sharon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 26, 2014

Had an extended stay here. The rooms are clean and attractive but a bit on the small side. The restaurant was convenient, only had drinks and burgers, the food was good. Best rates in area if you prepay the room. The staff is very friendly and helpful. Pool spa and exercise room very nice. Ample free parking. The warm chocolate chips cookies are a nice touch. No free WiFi, limited TV channels, and no free buffet breakfast. A nice choice for a business traveler.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NewJerseyFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review, April 3, 2014
Thank you so much for the great review of our hotel. I am so pleased to know that you enjoyed your stay. We hope to welcome you back if you return to the area.

Sharon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 24, 2014

I've stayed here about five times over the past couple of years and have always been pleased with the rooms and service. Rooms are nice and clean with very comfortable beds, although the bathroom is a bit on the small side. On my recent visit there was a group of high school athletes in town for a tournament but the staff did a nice job of isolating them to one floor to not disturb the other guests.

The hotel has a decent restaurant/bar which is a nice convenience compared to other hotels in Westborough.

Overall a nice place to stay, will return when I'm back in the area.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 45Bill_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review, April 3, 2014
Thank you so much for writing such a nice review of our hotel and thank you for your continued loyalty. We truly appreciate that you would choose our hotel over the many options that you have when visiting the area. We look forward to welcoming you back soon.

Sharon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, VA
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed March 20, 2014

We spent a weekend here with my entire extended family. The hotel itself is nice - very clean rooms (which is all I really care about) and comfortable beds. Basic rooms - we stayed in a room with 2 doubles (which are double beds, NOT queens) and were pleased with our stay. Like others have said, the rooms are on the small side, which is fine by us - we didn't spend a lot of time in there. This seems to be the preferred hotel for hockey tournaments - there were TONS of pre-teen hockey players everywhere. Some were well supervised, some were not. (again, not anything to do with the hotel, but be warned that there will be tons of them around!) The real highlight here was the staff. Everyone seemed to go out of there way to make our family's weekend perfect. The restaurant staff in particular were wonderful - they should really be commended for how nice they were and how they handled our large (and constantly shifting seats) group. The banquet staff was equally nice - Mercy went out of her way to make my daughter happy, and I saw she did this with many of the guests. We'll definitely stay here again when we're in town.

Room Tip: With the number of hockey tournaments that seem to stay here, perhaps ask to be on a different floor...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maranara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review, April 3, 2014
Thank you so much for taking the time to write a review of our hotel. It is especially kind of you to comment on the great service you received from our staff. Our staff members strive to ensure all of our guests have a comfortable and enjoyable stay, and it is wonderful to hear them being recognized. We hope to welcome you back to the hotel soon.

Sharon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed March 18, 2014

This hotel was very clean. Check-in was quick and hot cookie was very good. I did not use pool, but a friend of mine did and the kids really liked it. Would recommend this hotel to others. The rooms were clean, heater worked well. Beds and bedding were very comfortable. I liked having coffee in the morning but would like a free breakfast buffet to be included.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patti M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review, April 3, 2014
Thank you so much for your kind review of our hotel. I'm so glad that you enjoyed your stay. We hope to welcome you back soon.

Sharon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed March 13, 2014 via mobile

We stayed at the Doubletree when coming into town for a show. The hotel lobby is beautiful. The room itself was not incredible but had everything you needed. We ate dinner in the restaurant as well as room service and breakfast and were pleasantly surprised with the food. We did not use the pool but went to look at it. Very large and spacious like the fitness center. The entire staff was very friendly. We look forward to staying with them again.

Stayed October 2013, traveled with family
Helpful?
Thank AntiquedTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review, March 17, 2014
Thank you so much for the lovely comments about our hotel. I am so glad that you enjoyed your stay and your dining experience. It was truly our pleasure to serve you and we hope to welcome you back soon.

Sharon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Boston/Westborough

Property: Doubletree Hotel Boston/Westborough
Address: 5400 Computer Drive, Westborough, MA 01581
Phone Number:
Location: United States > Massachusetts > Westborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Westborough
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Boston/Westborough 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Doubletree Hotel Boston Westborough
Doubletree Westborough
Westborough Doubletree

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