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“A good Business stop when on the road”

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Doubletree Hotel Boston/Westborough
Ranked #2 of 9 Hotels in Westborough
Certificate of Excellence
Level 5 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A good Business stop when on the road”
Reviewed October 15, 2013

I feel like this is a quality stop when on the road. Clean friendly, nice bar, good sports on the TV rooms are great and the staff is friendly. the warm cookies as a hilton honors member was a nice touch. If you need a place to crash or hang for a few days on business in this area . this is the palce easy on and easy off the highway as well - sweet!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ronbcheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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729 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
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English first
bermuda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 10, 2013

The hotel is comparable to a Marriott chain, but what stood out to me was the superb customer service. For every request they had a prompt solution or response. 2 families had traveled form far to come to a funeral, and we had a complicated room key distribution request that went without a hitch. We had brought frozen Fried Bermuda fish from Bermuda, and they allowed us to keep it in their fridge overnight with no cost of fuss. Our kids went nuts for the cookies, and they probably had more cookies than they should have, but the staff just smiled and gave them cookies whenever requested. I didn't have time to use most of the amenities, but I appreciate that they made a painful family loss bearable because of their superb customer service. Thanks.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Bermygirl1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westboro, United States
1 review
Reviewed October 4, 2013

Nice people great place to stay good area. Great price I will stay there again. I loves the warm cookie. Great breakfast also. Check in was fast and easy if you are looking for a place to stay that is it

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Cod, United States
1 review
Reviewed October 3, 2013

Very friendly staff who was always willing to be at your service. We had a reunion there and it was very well done,food was excellent and the set-up was all done very professionally. Management was very accessible and willing to help with anything that was needed. Very clean and comfortable room & bed. Would certainly recommend to anyone.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patricia And Ra... R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 1, 2013

This place is great, all of the employees have been great and the bar is nice.

But if you need internet faster than 56k, go elsewhere. Just ran a speed test on the WiFi. The speedtest puts it at .45 mbps, which is being very generous compared to how quickly things load, in my opinion.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jalbre2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review, October 30, 2013
Dear Guest

Thank you very much for your kind comments and really glad to know that your stay with us was enjoyable and, that you enjoyed our breakfast selection

We hope to see you soon

Yours in Service

Florencio Ferrao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dacula, United States
1 review
Reviewed October 1, 2013

Great facility, within driving distance of Boston, friendly, courteous staff, excellent breakfast bar complete with omelet station, comfy bed. Drive time from Logan is approximately 35 to 40 minutes, but that puts you in the country, away from the hustle and bustle, and allows you to experience the beauty of the Massachusetts countryside. Very good selection for business OR family.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jami B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsfield, United States
1 review
Reviewed September 26, 2013

I just wanted to say that the windows right in front of the desk in the ceiling were leaking as it was raining. The personnel knew about it and did nothing, Just said " yeah I know". The bar had very few bottles out on shelves. It looked like they were going out of business. I was told to ask for what i wanted because they have more than what is set out. They didn't have what I wanted. They didn't even know what it was that I asked for and it wasn't even a mixed drink it was a kind of liquor. The rooms were clean but not serviced until 3:30pm. We had been gone from the room for over 5 hours and my son wanted a nap before his next game and was unable to because they were doing our room. I thought I should say something, this is a Hilton Hotel. We travel a lot to different cities for hockey and I have never run into this before with a Hilton or any other.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Frederick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review, October 30, 2013
Dear Guest

Thank you for sharing this feedback on your stay with us via TripAdvisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We apologize and hope you will return to stay with us the next time you are in town and let us know how we are doing.

Yours in Service
Florencio Ferrao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Boston/Westborough

Property: Doubletree Hotel Boston/Westborough
Address: 5400 Computer Dr, Westborough, MA 01581-1767
Phone Number:
Location: United States > Massachusetts > Westborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Westborough
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Boston/Westborough 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Doubletree Hotel Boston Westborough
Doubletree Westborough
Westborough Doubletree

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