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“Great manager!” 3 of 5 bubbles
Review of Tidewater Inn

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Tidewater Inn
Ranked #13 of 20 Hotels in West Yarmouth
Boylston, Massachusetts
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Great manager!”
3 of 5 bubbles Reviewed April 30, 2014

I purchased a Living Social deal for two nights at the Tidewater. We took off with two of our grandchildren for a two night stay. We were able to check in early and had a room close to the pool thanks to a wonderful manager, Voula. She was kind and considerate in helping us meet our needs. Although the hotel was supposedly sold out it never appeared to have many people there. Most of the time when we were at the pool there was no one else or very few people there. I understand they have a strict policy regarding the hot tub and no one under 16 is allowed in but we had a real problem with that. Other parents were allowing their kids in and our grandkids couldn't understand why they couldn't go in. Even after the other parents were spoken to as soon as management left they let their kids right back in. So not fair!!!
Our other issue was with housekeeping. We are very neat and keep our belongings picked up and don't leave trash around the room. The kids even straightened out the beds! Because of this the housekeeper never bothered to fix them correctly. Also she didn't leave enough towels even after I spoke to her and she never bothered to clean the coffee maker or leave enough condiments.
Also, being school vacation I thought there would be some activities for the kids but there was nothing special going on. Next time we will go where there are some things for the kids to do.
We won't be going back to the Tidewater.

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dolphin_lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tidewatercapecod, Manager at Tidewater Inn, responded to this review, May 2, 2014
Thank you for taking the time to write such a detailed review. I do read all our guest's reviews and then try to correct any problems that have occurred. Unfortunately, the hot tub remains a problem when adults don't monitor their young children and follow the rules. Due to the high temperatures we do adhere to our policy of 16 or older, but since we have no life guards we cannot always monitor the area. As far as the housekeeping, they should have left the proper number of towels for you and I apologize for this oversight. If you let the front desk know, we write it on their paper so they won't forget the next day. In addition, if a guest has made the bed, we usually leave it alone since they may have a preference. As far as extra activities during school vacation, we had decided to offer a low economical rate of $59 per night or even lower for the living social promotion. Hotels that offer extra activities charge much higher rates to cover the costs. Our indoor pool, playground, ping pong are available for families. Thank you for staying at the Tidewater. We'd love to see you again.
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464 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Lyme, NH
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed April 28, 2014

For the past 10 years, we escape northern New England over our April School Vacation to get a jump on Spring down on Cape Cod. For the past five years or so we've stayed at the Tidewater and look forward to that as much as we do the trip as a whole. Inexpensive, but clean, with friendly folks, it is a really good value for a basic motel. Good location between accessing the islands via the ferries or going out to Provincetown and everything in between. The Tidewater also has a too well kept secret- Helen's Diner. For breakfast, it is worth going to right off the street, yet as wenmora mentioned, if you are staying there it is half-price! Next spring, like the migrating birds we go down to see, we'll be back!

Room Tip: If you don't mind a flight of stairs, second floor in the back of the back building gives you a...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank FairTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tidewatercapecod, Manager at Tidewater Inn, responded to this review, May 2, 2014
Thank you for taking the time to write a review and for being one of our regulars! The water view rooms are also my favorite and Helen's Diner is a favorite with many of our guests. Just a correction, the 50% discount is offered to our VIP's or repeat customers. It is not offered for first time visitors, but of course, if they return they become VIP"s. Looking forward to seeing you again next April.
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Holliston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 26, 2014

We often stay at the Tidewater when we visit the cape. The price for our one night in April was very reasonable. The room was comfortable and we enjoyed the sauna. We always look forward to Helen's Diner for breakfast. We like the courteous waiter and cannot beat the half price breakfast as a VIP member!

Room Tip: The rooms in the back are a good choice because they are connected to the pool area and also Helen...
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  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wenmora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tidewatercapecod, Manager at Tidewater Inn, responded to this review, May 2, 2014
Thank you for being one of our "regulars" and for your kind words. I have gotten to know many of our guests and always look enjoy seeing them on their annual trips to the Cape. We look forward to seeing you again when you visit the Cape.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed April 24, 2014

I stayed at the Tidewater Inn for 2 days this past week. My friend and I bought a Living Social deal, 2 nights for $80. At this price, the place was great! It could indeed use some updates, at the very least, some flat screen televisions.

The room was very neat and clean. The weather was a little cold while I was there and the heat worked fine. The beds are very uncomfortable. The shower is very small. I could imagine that someone over 6 feet tall would not even be able to stand up straight in the shower.

The room came with an ancient mini fridge but it worked well enough to keep my bottled water cold.

Despite, the tiny 19" tube tv, they do have a very good choice of channels to watch.

The pool area was decent.

Helen's Diner has good food at decent prices and the staff are very friendly. You can eat in or take out.

Overall, I think the hotel is fine if you are just going to sleep there. But it's definitely not the type of hotel that you want to get away and just relax in.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Honey617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tidewatercapecod, Manager at Tidewater Inn, responded to this review, May 2, 2014
Thank you for your review. You are right that we do need to make some updates and we are constantly working on this. The rooms that you rented in the motel style buildings are our economy rooms. We do have rooms with interior corridors in the building with the pool and diner that have more recent renovations, larger bathrooms and fridges, and newer beds and some with water views. These rooms are slightly more but still affordable. Hope to see you again when you visit the Cape
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 16, 2014

We have stayed at the Tidewater several times. It's always immaculate and management is friendly, professional and responsive. Great value in a great location! We wouldn't hesitate to return - hopefully soon!

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rhodiebean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tidewatercapecod, Manager at Tidewater Inn, responded to this review, May 2, 2014
We do try to offer an economical option when families who are visiting the Cape. Thank you for taking the time to write a review and for staying at the Tidewater and look forward to seeing you again when you are on Cape.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Everett, Massachusetts
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 15, 2014

My husband and I stayed 4 nights in April and we were very pleased with the place. I do believe they need to update their lobby and room entrance. They are still using keys. The key to get into the lobby was difficult, took a little while to open the door. The key for the room worked fine.
All in all, we enjoyed our stay there.

Room Tip: the rooms with the private balcony are very nice.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank Marian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tidewatercapecod, Manager at Tidewater Inn, responded to this review, May 2, 2014
Thank you for taking the time to write a review and giving us feedback on the keys. As you indicate, we do have to do updates and are always working on this. We have renovated several areas but still have much to do. We try to offer an economical option for families with clean, comfortable rooms. Until we get key cards, we will be rekeying our entrances. Hope to see you again when you're on Cape.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

Deciding to take a spur of the moment stage trip, 4 friends and I decided to head to Cape Cod and found this place. We gave it a try and were not dissapointed! Everything the general area had to offer was very close to their location and the pools and hot tubs were very well maintained! We loved it so much, one of us took his family there recently and now we're all going back again and taking even more friends!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tidewatercapecod, Manager at Tidewater Inn, responded to this review, April 3, 2014
Thank you so much for your review Alan. We strive to make the Tidewater a comfortable and affordable place for our guests and we love it when become one of our "regulars". Thank you for introducing your friends to the Tidewater and making it your place to stay when visiting the Cape. We always encourage recommendation as to how we can improve, so please feel free to give us suggestions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tidewater Inn

Property: Tidewater Inn
Address: 135 Route 28, West Yarmouth, MA 02673-4653
Location: United States > Massachusetts > Cape Cod > West Yarmouth
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 20 Hotels in West Yarmouth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tidewater Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Tidewater is a family friendly hotel which is centrally located and minutes to Hyannis, ferries to the islands, beaches, golf, fishing, restaurants, and shopping. Indoor and Outdoor pools and 50's style breakfast diner (open seasonally). Rooms with refrigerators, coffee makers and some with water views. Landscaped picnic area with playground, grills and picnic tables. ... more   less 
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Also Known As:
Tidewater Hotel West Yarmouth
Tidewater Motel West Yarmouth
Tidewater Inn West Yarmouth, Cape Cod, MA

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