.... All I can say is - looks can be very deceiving!!! We had looked for lodging on-line for a place to stay to celebrate my Mom's 60th birthday and thought that this hotel would fit our needs as far as location and amenities go. It seemed to look decent after reviewing their website and sounded wonderful with their two pools, lounge and even Cabana bar but boy were we wrong. We have never been more upset and disappointed in our choice.
Upon entering the hotel you get the feeling that when the hotel was built it was something for it's day but now it is a run down pit. The lobby looks down into a fish pond that was dirty and there is an arcade downstairs that my kids were excited about but the mildew smell was overwheling so we couldn't stay in there long. There is an indoor pool off of the lobby too but did not seem clean and was very stuffy and uninviting - none of us wanted to use it after seeing it. We didn't want to use any of the amenities for that matter, especially the "restaurant" - who would want to trust food from an establishment that keeps their other areas in such disrepair !?!
When we entered our room we should have turned around and walked out. It immediately had a strong oder of disinfectant evidently to mask the overwelming mildew smell that the room reeked of. It was supposed to be a suite, it was large and that is the only good thing I can say, but it didn't matter because we didn't even want to stay in it. The room was dingy dirty and severely beat up. The rug was old and worn. Furninshings were very beat and dated. The wallpaper showed signs of water stains from the upper level and had holes punched in them in different places. It was peeling by the air conditioning unit with exposed black mold under it. We couldn't even run the AC in that room because it made the smell even worse. The ceiling was drop tile, the kind you see in finish basements, stained in places as well. We had a lovely parking lot view on the lower level unfortunately by a side enterance (a bucket of dead flowers to welcome you by the door) so you really needed to keep the drapes shut or everyone and anyone could see right in. Of course when we went to close the drapes they wouldn't work either and my poor 60+ year old Dad had to get on a chair and fix it (just what you want to do on vacation). My mom had holes in her sheets and I had holes in my blanket - that is classy! The bathroom looked like it had been attempted to be remodled at some point but by a "do it yourself-er" and the linoleum floor had a cigerette burn on it which matched the color of the dirty stained tub. The doors were totally beat up and de-laminating and of the cheapest qualitly: only two hinges! I am only bringing these things up to reiterate the substandard quality that this hotel possess .
And on and on I could go. We would have switched hotels right away but because it was a "suite" and I hate to use that term for this dump, they said they had a strict no cancellation policy and we would lose our money. They probably have that in place knowing full well about the condition of their hotel. For $259 a night they should be ashamed of ripping people off because that is what it is. I wouldn't pay $49 a night, in fact I wouldn't stay there again if they gave me free nights. As it was we stayed away until 10 o'clock both nights because it was that bad!!! Even my 7 year old son yelled "Not back here!!" when we pull into the hotel parking lot and those of us that know kids of that age will know how brutally honest they are.
We complained to the front desk during check out and they didn't seem to care at all. They didn't offer any refund of any kind - just an empty "we are sorry" and that was it.
Thankfully we left our 3rd night open to stay if we wanted to and after being so angry about our vacation we moved to the Red Jacket Resort for our final night. What a difference - for a little more money this place was a resort on the ocean - if we had only had known!
I frankly don't know how anyone is giving this hotel a good review, it shocks me. Please don't waste your money. There are a ton of lodging options: pick any other than this pit and hopefully you will have a decent stay! We would have been better of "tenting it" !!!
- Official Description (provided by the hotel):
- Large inn with indoor and outdoor pools. ... more less
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- Also Known As:
- Hotel Cape Point
- Cape Point West Yarmouth
- Cape Point Hotel West Yarmouth, Cape Cod, MA