I called the night before our arrival to request special accommodations and spoke with Sarah. She accommodated all our special requests and was very friendly about it. The next day, my friend and I brought our children (ages 1 and 2) to the hotel to check things out before our husbands arrived. When we got here, we saw my son had messed his diaper all the way through his pants. The main bathroom didn't have a changing station so Carl Smith sensed my rising panic and suggested I try and check in early. It was 11:30 am and check in is at 3:00pm. Sharon Thompson was working the front desk and she checked us in to one of our rooms because it was clean. She gave us a room key before we had given her our credit card or information. She was very friendly and made us feel like we were at home. Then Sharon called housekeeping and asked them to clean the adjoining room so we could be in both of our rooms. What could have been a very stressful situation was diffused due to the staff members at this hotel. Thank you so much!!!!
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- Also Known As:
- Hampton Inn West Springfield Hotel West Springfield
- West Springfield Hampton Inn